Wouldn’t recommend this one, the service was not at all friendly, the room was tiny and not comfortable and didn’t look like on the pictures at all. The pictures described on the website do not show the (cellar) room we were staying in. You’re paying way too much compared to what you get here.

The owner of this establishment, Vreni, cancelled my 4 August, 2020 three room reservation 6 days before our stay, without my knowledge. The reservation was made in January 2020. It was for a family trip to celebrate two 50 year, and one 80 year birthday. When I made the reservation, I did receive the emails for each of the rooms, including reservation confirmation numbers. So I knew the reservation was valid. I still have those emails. Fortunately, I called the night before the stay, to request a room upgrade on one of the reservations. That is when I found out about the cancellation. At that point, the three rooms were already re-booked. Vreni told me that she had send an email 6 days before our stay, supposedly asking to confirm the reservation. I did not receive the email. I asked them to re-send that email, for me to see why I had not received it, and to validate what I was told by Vreni. As of today, I still don’t have that email. They also have my cell phone number, but have failed to ever call me, to notify me of the cancellation, nor have they followed up with me on anything since. They did end up coordinating with a different hotel in Gais, at a cheaper rate. That hotel is substandard, so I declined. Vreni stated that there was nothing else they could do. I am not sure why Vreni was not able to make contact with me before she cancelled my reservation, and how she would cancel my reservation without hearing from me personally. I am still waiting on any sort of follow up. Luckily, I was able to book three rooms at a different hotel, last minute, the night before the stay. As far as the email issue, I have been in email contact with an Appenzell Restaurant and a local Taxi service, since January, and have not missed a single email from the two businesses. Those plans came through. I have also been sending emails back and forth with the new Hotel (Boutique Hotel Bären in Gonten) that I had to book rooms with last minute. No issues!! Well, because of the issue described above, I ended up finding a Gem, the Boutique Hotel Bären in Gonten: I highly recommend this Hotel, and I am now glad that the above described incident happened, otherwise I would have missed out on the Boutique Hotel Bären in Gonten. The Boutique Hotel Bären in Gonten accommodated everything I needed, again, last minute. It was around 22:30/10:30PM at night when I called there, the night before my stay. They let me check in early the day of the stay, all rooms were on the same floor, the rooms had the traditional Appenzeller wooden look, everything was very clean, and newly remodeled. All staff was very friendly. They even welcomed us with an arrival reception, drinks and a local snack. At check out, Hotel management came down to thank us personally for the stay. On future visits to the Appenzell region, it will be at the Boutique Hotel Bären in Gonten.

Clean rooms and nice foods. Staffs are well trained and cooperative.

A coool hotel Wooow

We had a very nice stay. The rooms were really comfortable and clean and the breakfast was delicious, especially the homemade marmalades!

Warm friendly service. Clean and comfortable room. Will visit again.

Always is fantastic: rooms, breakfast, location & prices tok!

Great guest house and absolutely wonderful breakfast and wonderfully friendly people there!

Vero nice rooms, good breakfast, nice location.

["The guesthouse is close to the town of Appenzell, it\u2019s right in front of the mountains and surrounded by greenery. The room was absolutely beautiful and so cosy! The breakfast was also perfect, with a nice selection of cheese and jams. The bread was also really fresh!\nTo top it all off, the staff was very friendly and welcoming.\nDefinitely can\u2019t wait to be back!",null,[0,239]]