1/5 K P. 1 year ago on Google
We
were
a
group
of
three
girls
who
booked
a
deluxe
grand
ocean
view
room.
The
hotel
grounds
and
view
was
was
beautiful
however
the
staff
are
poorly
trained.
From
the
minute
we
checked
in
to
the
room
we
had
endless
issues.
The
room
was
full
of
dust
and
dust
smell.
Having
a
severe
dust
allergy
it
was
a
nightmare
for
me.
The
room
Air
conditioner
wasnโt
working
and
we
had
to
complain
multiple
times,
the
reception
refused
to
give
us
another
room
instead
made
us
wait
sweating
for
more
than
half
an
hour
and
sent
some
maintenance
people
in
to
the
room
(pictures
attached).
After
wasting
another
half
an
hour
they
got
the
AC
to
work
and
we
informed
the
reception
itโs
working
but
the
room
dust
/fungus
smell
was
unbearable.
Since
staying
in
the
room
was
unpleasant
we
decided
to
go
out
to
the
pool
and
on
our
way
back
we
noticed
a
hotel
maintenance
man
following
us
and
staring
at
us
since
we
were
in
swim
wear.
He
followed
us
in
the
lift
when
we
had
gone
to
the
wrong
floor
and
again
followed
us
to
the
room.
He
also
came
back
at
night
when
we
were
all
by
our
self
in
the
room
and
insisted
that
we
open
the
door
for
him,
however
we
refused
and
told
him
to
go
away.
Dinner
was
an
unpleasant
experience
as
well
as
the
the
woman
who
took
our
order
made
a
mistake
and
insisted
that
we
consume
the
food
of
wrong
order.
We
complained
to
the
another
staff
about
this
unacceptable
behaviour.
The
following
day
we
headed
for
breakfast
and
the
same
maintenance
man
was
following
us,
he
waited
till
we
climbed
up
on
stairs
and
was
trying
to
look
through
our
dresses
which
was
disgusting.
We
confronted
him
finally
which
we
also
managed
to
record
for
our
safety
and
checked
out
of
the
hotel
at
the
same
time.
This
was
also
reported
to
the
hotel
residents
manager.
Advise
to
hotel
management
train
your
staff
on
basics
as
your
staff
are
ruining
the
Amari
brand.
We
have
stayed
at
Amari
hotels
in
other
countries
and
have
never
experienced
such
horrible
experience.
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