AVOID AT ALL COST!!! It doesn't even deserve one star. Place is completely mismanaged. 2 managers on shift couldn't sort out some man's receipts for an hour. Other staff just kept walking around pretending not to see the cue of clients. We have waited 45 mins to order! THE SLOWEST fast food EVER. DO NOT expect any kind of quality food. It was awful. Dirty tables, rubbish everywhere. And bathrooms were horrific, absolutely filthy, I have never seen place so badly managed in every way. AVOID!!!

editing my review from 3 years back. This used to be a somewhat okay place. Now it's just horrible. The worst KFC I have been to. The food tastes really bad and is undercooked. The staff was okay. But quality of food is horrible. Dont visit here if you are hungry. Maybe a good spot for a teenage couple to meet the first time. Definitely not for a second date

What a KFC zinger burger 😂😅 But here water 💦 Pepsi is amazing 🤣 KFC please improve srilanka. Im regular customer but this is KFC first bad experience.

Not clean tables for long time & no more attention of the staff. We have to self clean to sit the table. Very poor air condition. Out side cool than in side of the KFC. Bad smell inside the toilet and 3 out of 2 taps are not working. As a food service providing institute be consider about hygiene condition and customer service than this.

Foods ara not even typical standard.for example our burgers have not include any of vegetables or mayo.only chicken in middle of buns.The burger shops on the streets offer better burgers than KFC 😖

Workers are not being friendly with the customers. Crispy bites were not good. There was no Crispness in it. Saltiness was not enough. There was more flour than chicken. Years ago had best quality in foods. But now it's not good.

KFC 😀 I think no need to say about KFC. It is short for Kentucky Fried Chicken, that specializes in fried chicken. In here ample space available and now a days they are very careful about customers health due to covid-19 pandemic. Alos due to covid-19 they block there some space and encourage to takeaway facility. Very friendly staff. Only problem here there're no enough parking space available and also lightning system is not enough.

Meals are taste and fresh..Menu and the prices are displayed at the counter desk and if need menu list available or easy way to ask from the counter.. actually they supported anyone. Great place to visit with kids. they like the kids play zone to be played with under parents guidance Sufficient space available for seating.. different arrangements Pepsi/Cola/ Sprite available as cups.

😋 glla Best KFC 😋😋😋 ymmm Beautiful place Good 🍟

Food is okay but not clean please, bad customer service, not caring customers, not like KFC

Table cleaning condition is very poor and unhygienic. Customer have to self clean the tables. Staff must aware than this since have a pandemic situation like Covid. Also very poor air conditioning

A popular and a very good food chain. opened everyday.

Ok to eat out. Need more friendly staff

The worst kfc I ever visited. The chiken was awful .

Good customer service But think it have be a little improvement

KFC Galle outlet. Parking available at the basement. Spacious place. Order taking time and customer service is below par compared to other outlets. Cash and major cards accepted. Usually crowded in weekends and evenings. They do have a kids corner. For play

Horrible place to dine in.. When westerns say goodbye to KFC our stupid Asians embrace it with pride. Which is so pathetic.. Go and visit dine in a small restaurant in Galle run by humble people instead of wasting your money on KFC

This the worst experience that I ever had. At first it was not cleaned. When ordering the girl was on cashier said that food we were ordered not available. But to the immediate next customer it was available. It was took about 30min until we recieve our order. They didn't pay attention to us at all. After they prepared the order thaey didn't even call us. Also they kept bill with them. The worst customer service. I am so disappointed on this because we are here ffor service which we pay. So they should provide us at least good service.

After almost 5 year I recently visited this place and it was very sad to see that the interior was vary bad. Washroom was not maintained properly. There was a bad smell around the cashier. Place was not cleaned properly. A/C was not working properly. Please take some action to make this place better because this is the only KFC around Galle and lot of foreigners visit here expecting a good experience.

WE went for ice creams.but they dont have ice cream..so then we oderd 7UP, it was too cold and lot of ice cubes... Dont try it pls..go another shop you can eat more and can take good service more than this...

KFC Galle.tasty food and good service.i like chicken hot drumlets 20...

Worst food ever I had ,biriyani rice was tast less. Condiment is tomato and onion sambal, what a joke 😂 I never seen like this menu combination in my life. Thank you galle kfc your finger licking food 🤮🤮🤮

The waiter is very arrogant, unfriendly and the impression is very bad.

Quality of food very poor compared with other kfc branches.....French frys over fried.... Wash room not clean & sometimes no water, sometimes taps broken .... Service also not good..

Very peaceful area... Good for group gatherings. Nice location.. They let you talk for hours.

Not convenient for parking during the day. However, the location is accessible by public transport and parking is quite ok during the late evenings. Average cleanliness and service quality.

Good place

Parking not good. Nice place inside of the KFC Good service.

Spent a good 10minutes in the queue. The person before me was being yelled at to come and pick up their food from the counter. Ad banners and the screen showing all the menu items were beautifully displayed. But when I tried to order the cashier had to go back and I could literally see the manager asking her to discourage customers from buying most of the menu items. No fries, no drinks, no burgers, no chicken strips. I had to ask the staff what they actually had available. They only serve Chicken and Biriyani. 🤣🤣🤣 I guess they can still call themselves KFC. It was weird to find this out.

Food tastes bad with reused oil Orders are late ever since

Visited 3 days ago. Cryspy chicken were hot but not cryspy. (like homemade😂) I dont know whats wrong with this branch. Even the cashier girl was not friendly. That was like a FAKE KFC. There was not the taste that we want from the KFC. And also there was a begger infront of the door.

A terrible place. I recently purchased a Zinger burger. We can made better than this at home.However, the person serving the drink does not think twice about adding more ice. After all, it's not a Coca-Cola.😂 Think twice before coming this way. wasting cash. Disgusting.🤨

Meals are as described. But the service is below expected. I visited their couple of days before.that time is not a rush time. But they took 15 minutes to prepare my burger. Also staff are not friendly. They talking rudely to customers.They are chattering inside. Very poor customer service..

The worst experience ever on a KFC. The place is not clean and full of trash and food leftovers. The furniture is outdated and out of maintenance. Does not focus on customer oriented service.

The services are not very satisfying and the overall restaurant requires a renovation as it seems like an old KFC and the most of the Air Conditioners are not working. Foods are delicious as before so good for the take aways

washrooms are unusable and no water supply in washrooms. place is not properly cleaned or maintained.

Last evening we had a chicken bucket we found a piece of wire in chicken leg. And also we foud a piece of hair on the serving plate. Mangement should concern abt the food .

foods is good, but a bit expensive.. Not satisfied with service.

Just went there to have a snack. But unfortunately those guys says that half of there menu is unavailable. Better to remove them without keeping them unavailable

After almost 1 year I recently visited this place .Washroom was not maintained properly. Place was not cleaned properly. A/C was not working properly. Please take some action to make this place better because this is the only KFC around Galle and lot of foreigner’s visit here expecting a good experience.

Good place, good food

Not upto the highest standards. Food is same. Cleanliness is kinda low when compared to other restaurants. They need a makeover badly. Many things are starting to fall apart. Staff is not friendly at all. We have to force our order through or else you can keep standing at the counter for an hour and no one will ask you for the order. Really bad service compared to other KFC s.

Last night around 8 o clock was there for dinner with two guests. Washroom was in a terrible state. When inquired was told short of staff and had also water cut. Dining area atmosphere looked unhygienic. Had never seen a KFC outlet like this before in my life. This is not a complaint. Only my experience.

No politeness. Counter people are not at all trained to talk politely with customers. People buy food from them, not taking food out of charity. Atmosphere poor. Even two taps out of three are out of service.

Meals didn't taste well and crispy chicken was too dry and they weren't crispy at all. Service was somewhat ok. But as a branch with more foreign customers food and service must be improved a lot.

There is a well-designed kids play area. Kids love it. So while you are dining, your kids can play there. A large dining area is there. Nearly 60–80 people can be accommodated. Well-maintained washroom facilities are also available. Overall, it is a good place to dine.

I suggest they serve customers who came for sit-in than shouting and wavering for over collection. Fluency in English is important on Cashiers.

Decent KFC. Not the worst KFC I've had, not the best one either. But skewed slightly towards the bad side. Very large seating area, but the AC doesn't work well. Plus lots of flies inside, which gets annoying and create and aura of lack of hygiene.

...exactly what we wanted - uncomplicated chicken...quick/easy...👌...

Customer caring bit low

Not having enough parking is the only issue.

Good

good

Not clean atmosphere

Must improve customer freindly and efficient service

Comparatively the service is good.

(Translated by Google) I thought that KFC is KFC, but this could not be compared to that in the Czech Republic .... Dirt, crazy toilets, strange environment .... Definitely NOT here for food. (Original) Myslel jsem si, že KFC je KFC, ale toto se nedalo s tím u nás v ČR srovnat.... Špína, šílené toalety, divné prostředí.... Sem na jídlo rozhodně NE.

(Translated by Google) In this CFS not a foot. Only at gunpoint! (Original) В это кфс ни ногой. Только под дулом пистолета!

Good place to eat for reasonable price. but last time i had poorly cooked chicken. Must improve the food quality.

Somewhat good

I bought double decker burger. The chicken parts in it was not properly fried.But the service is kind and good.

Good quality service

Its awesome

(Translated by Google) By the time we got to KFC, almost all the dining tables were in a state where no one else could sit. I stood for about 15 minutes, waited and sat down. Despite being a food business, the hygiene side is very weak. Especially when there's something like Kovid. The toilet is very dirty. It's sad. Two taps in Zinc 3 do not work. The management from KFC I saw in Sri Lanka is a very poor and dirty environment. (Original) KFC එකට එනකොට ආහාර ගෙන නිම වූ කෑම මේස සියල්ලම පාහේ තව කෙනෙකුට අසුන් ගැනීමට නොහැකි තත්වයේ තිබුනේ. විනාඩි 15කට ආසන්න කාලයක් හිටගෙන බලන් ඉදල අස් කරගෙනම වාඩි උනා. ආහාර පිලිබද ව්‍යාපාරයක් උනාට hygiene පැත්ත හරිම දුර්වලයි. විශේෂයෙන් කොවිඩ් වගේ දෙයක් තියන වෙලාවක. වැසිකිලිය හරිම අපිරිසුදුයි. දුගදයි. සින්ක් 3න් දෙකක ටැප් වැඩ නෑ. ලංකාවෙ මම දැක්ක KFC වලින් කලමනාකාරීත්වය බොහොම දුර්වල අපිරිසිදු පරිසරයක්.

Good places to eat.

Place is good but car park entrance blocked. Handwash area is not properly maintained and water taps also not working. Fast service and friendly environment.

The place is not up to par with KFC. Firstly the staff are always eating in the back and picking in the food. They never switch on the heating lights so when you order your food and if it had fries, they are in a rush to plate the chicken and then by the time the fries are ready you get cold food. Service with no smile. I think it is because there is no guidance or observation of KFC standard procedures and there is never a manager to be seen. The second problem is the cleanliness. Absolutely filthy tables and floors. I am surprised they have the franchise.

Do not come here

Food is good but potion need to be improved

As usual common standards of KFC. Food quality was good and okay with the customer service. Even though l work close to this place, not visited more than 3, 4 times. Any how overall happy with KFC Galle. Parking space is limited as the entire building has only one parking floor eventhough the building has multiple businesses up on running. So you may have to park some else where and visit this place.

Shopping and office complex in galle town

Good

Very good service