3/5 Ahmed Mushfiq M. 8 months ago on Google
This
property
is
architecturally
brilliant.
It's
a
wonderful
and
thoughtful
conversion
of
a
historic
building
into
comfortable
hotel
rooms.
But
the
hotel
service
is
quite
poor.
I
think
it's
a
government-run
hotel
and
it
shows.
Many
of
the
staff
are
not
well-trained,
and
do
not
seem
to
have
much
of
a
hospitality
background.
As
one
example,
I
sat
down
for
breakfast,
ordered
quickly,
and
immediately
explained
that
we
needed
to
catch
a
flight,
so
we
were
in
the
rush.
We
didn't
get
our
main
food
after
35-40
minutes
of
waiting.
And
it
wasn't
just
me
asking:
all
the
staff
could
clearly
observe
that
I
rushed
to
get
my
suitcases
down
AFTER
ordering
food.
But
it
did
not
seem
to
matter
to
them.
I
explained
to
both
front
desk
staff
and
restaurant
staff
that
we
were
risking
missing
our
flight,
and
that
they
could
just
give
us
everything
in
a
takeaway
box.
They
first
agreed,
but
then
came
out
and
said
that
it
would
take
another
15
minutes
to
get
ready.
So
we
just
left
not
eating
the
breakfast
we
had
paid
for.
The
staff
explained
that
because
there
was
one
other
table
(who
sat
down
after
us),
they
were
overwhelmed.
Two
tables
(6
people
total)
somehow
overwhelmed
their
cooking
capacity.
The
check-in
process
at
this
hotel
was
quite
good.
The
service
quality
here
is
such
that
if
you
are
paying
around
US$100-$120,
this
is
a
fine
hotel.
If
you
are
going
above
that,
then
Galle
offers
other
better-run
hotels
in
the
US$200
range
that
are
located
within
the
same
neighborhood.