Sunset Fort Hotel image

Sunset Fort Hotel

Hotel

😠 Not happy about the place. Although the building is a good building I feel that the owner should pay more attention to look into the basic needs as follows This is a one man show hotel. Only one person is there to work as the Manager/Cook/Cleaner/ etc. etc. If proper clothing can be provided to... People often mention stay, person, room, good, hotel, rooms, fort,


Address

23 Middle St, Galle 80000, Sri Lanka

Website

sunset-fort-hotel.business.site

Contact

+94 912 223 519

Price rating

$43/night

Rating on Google Maps

3.90 (125 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: stay (13) person (11) room (10) good (9) hotel (9) rooms (7) fort (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sunil P. 3 months ago on Google New
    Not happy about the place. Although the building is a good building I feel that the owner should pay more attention to look into the basic needs as follows This is a one man show hotel. Only one person is there to work as the Manager/Cook/Cleaner/ etc. etc. If proper clothing can be provided to this person is good because he looks very untidy. No glass to drink water in the room. The wash room had only a small tiny piece of soap for two people. We had to ask for toilet paper. The AC in the Neptune room was very noisy and we tried to switch it off and use the ceiling fan but it was also not working. Although it says that credit cards are accepted, we were asked to pay by cash. The checking time was 2.00 p.m. but we were asked to wait till 5.00 p.m. because the rooms were not ready. May be this single person cannot attend to all the work at once and he needed more time because he works alone. This person is always in a bad mood may be because he is exhausted due to the heavy work load and trying to fight with the guests specially Sri Lankans and we were very unhappy about the way he spoke to us at various instances. Foreigners cannot talk with him because of the language problem. Pls advice him how to treat the guests and how to talk politely to guests. The purpose of this review is to convey this message to the owner to take appropriate measures to rectify these basic needs a guest would require to enjoy his/her short stay in this hotel. Every time we inform him these lapses his answer was to complain it to the management and that it is not his fault and he is helpless and finally we decided to write this review. This happened on 16/12/2023.
    2 people found this review helpful 👍

  • 1/5 Rashini B. 3 months ago on Google New
    The person who answers the phone is very rude! Acts like we are coming to stay there for free! Would not stay in a place like that no matter how beautiful the place is!
    1 person found this review helpful 👍

  • 5/5 Chaminda W. 5 years ago on Google
    Wonderful, calm and quiet place to visit. Good food and good hospitality.

  • 5/5 Carol F. 6 months ago on Google
    It is a really nice place. A good location and the staff is so kind. Thank you for the good breakfast.

  • 4/5 Travel Guide X. 5 months ago on Google
    Recommend for a night stay. Surrounding is awsome and can have a walk in the galle fort. Calm and relaxing. Good food.

  • 5/5 Angela A. 6 months ago on Google
    It was a really nice stay in this hotel. The staff was really kind and the breakfast really good. The location is perfect for seizing!

  • 1/5 Techno Forms (Pvt) Ltd S. 3 months ago on Google New
    Not happy about the place. Although this building is a good building, I feel that the owner should pay more attention to look into the basic needs such as: This is a one man show hotel. Only one person is there to work as the Manager/Cook/house keeping etc etc. The room (Neptune) needs more attention. No glasses even to drink water. The wash room has only one small tiny piece of soap for two people. The ceiling Fan was not working. There is a glass window in the room and it is opened to the upstair living area. The AC is so noisy like a generator. The hotel did not accept credit cards although stickers are pasted at the entrance that all cards are accepted and we had to pay cash after checking into the hotel. Our booking was one double and one Tripple. 5 adults. Although the check in time is 2.00 p.m. we got our rooms at 5.00 p.m. because there is only 1 man to do everything and he needed more time to clean the rooms. This person is exhausted may be due to the work load and always in a angry mood and creating problems. I do not know whether it is only for Sri Lankans. The purpose of this message is for the owner to read and understand the actual situation of his hotel.

  • 1/5 Anuradha 2 months ago on Google New
    The person in the front desk was so rude. He have no idea to handle the customer. The owner should really think abouth replacing this weirdo. We had to cancel the booking because we were so frightened that he will shout more and hit us. This place might nice but this person ia like satan

  • 1/5 Wathsala J. 2 months ago on Google New
    🚨Please don’t ever try to stay in this place even though you might end up in streets. The person in the front desk was rude as hell. He is not professional at all. We asked simple questions and his answer was if you don’t like this place you can cancel the booking. We were quite shock with his responses and we didn’t feel safe to stay in that place any longer. So we had to find another place to stay. Please don’t go there like ever.

  • 3/5 jane S. 1 year ago on Google
    It’s ok for a night Could be so much nicer with a few tweaks Recommend for one night

  • 4/5 Linda L. 6 years ago on Google
    Went here for two nights. The hotel was very clean. The bathrooms were fantastic with great showers. The only thing I would mention is that during the low season , the restaurant is not open. They were accommodating, however, and did prepare tea for us in the morning.

  • 4/5 Tharindu S. 4 years ago on Google
    Great location.easy to find. Closer to fort entrance.friendy staff and comfortable rooms.

  • 4/5 Azeem G. 2 years ago on Google
    A decent place to stay. Affordable & a cool place to stay inside the Galle Fort. Friendly staff. Breakfast is good. Can Recommend for both family and friends

  • 3/5 Thilanga J. 2 years ago on Google
    Convenient location in the Galle Fort. The place need bit of maintenance. Rooms are basic but clean. I booked a sea view room but I could barely see the sea from the room I got. Parking can be found easily close by which is a plus point.

  • 5/5 Pritha G. 2 years ago on Google
    The hotel location is abs awesome. Its actually in the Galle fort and the construction , architecture will make you transported to the historic period. The person in-charge is extremly nice and gentle one. On 1st Jan, he prepared special breakfast buffet for the resident which includes some famous Srilankan dishes.. Incredible stay..

  • 4/5 Karthik C. 4 years ago on Google
    Very near to the fort...staffs are very helpful...rooms are decent...if you're planning to stay near the fort you can choose this...it's cheap and affordable...

  • 3/5 Felix 6 years ago on Google
    At arrival we were given a sea view room at the first floor. Let me tell you, there was no sea view. Far from it. After some complaining we were moved one floor up, where there actually was a sea view. The place is not very cozy, at all, but the rooms are clean and have everything you might need. Except power outlets. There was one, easily available, in the entire room. Location is great, close to everything and pricing fair IIRC.

  • 3/5 Raveena T. 4 years ago on Google
    Stayed for one night. The rooms are quite comfortable. Some wall lamps were broken so does the tap in the sink. Breakfast was okay too. The staff is friendly.

  • 4/5 Malki T. 5 years ago on Google
    Location is really good as it inside the fort. Price is reasonable too. They has all the facilities needed. It was a peaceful stay


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