Villa Frangipani image

Villa Frangipani

Guest house Lodging Villa

😠 Booked on Booking.com but when we got there the owner wasn't there and the placed was closed, the owner had forgotten about the booking. And once we called the contact number the person who answered was very rude and unprofessional we ended up having to book another place. However after a couple of... People often mention booking,


Address

17 Pokunawatta Rd, Galle 80000, Sri Lanka

Website

www.booking.com

Contact

+94 912 242 232

Price rating

$63/night

Rating on Google Maps

3.50 (56 reviews)

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Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Devinda C. 3 years ago on Google
    i booked via booking.com and property owner didnt pick the phone when we go there. no one was at the property and when we open the gate there was no one and it was bloody mess. no one clean the pool or area. after trying 10 times someone property offer a different hotel but they way he spoken to me is totally unprofessional. he shouted at me and said you do what you want. i was begin there few more times before. but this time really disappointed. if they cant provide they should at least tell before we come. also when i asked to cancel my booking.com booking he didnt do it and he tried to do no show and steal my money from booking.com. i complain to the booking.com team and then they have cancel the booking. be careful of this property and the villa frangipani in galle fort
    1 person found this review helpful 👍

  • 5/5 John-Paul H. 5 years ago on Google
    This was a complete delight. The building has been very tastefully built and the rooms are large and with simple but classy furniture. The pool is amazing (good size and well built) and Chathu was a lovely host for us. He sorted rickshaws (Asam) that would collect us from anywhere in the Fort area (300R per trip), motorbikes and was just a lovely presence around the house. Breakfast was very simple with fruit, toast and fried or scrambled eggs.
    1 person found this review helpful 👍

  • 1/5 Shehara G. 3 years ago on Google
    Booked on Booking.com but when we got there the owner wasn't there and the placed was closed, the owner had forgotten about the booking. And once we called the contact number the person who answered was very rude and unprofessional we ended up having to book another place. However after a couple of days the owner tried to charge us saying it was a no show booking. We do not recommend this place to any guest.
    1 person found this review helpful 👍

  • 1/5 Jacek G. 5 years ago on Google
    Our worst stay during 14 days trip at SR. Swimming pool was out of use becouse of chemicals. They didn't give us rooms on time. Also there was working noisy as hell becouse of contruction site working.
    1 person found this review helpful 👍

  • 1/5 Tilan F. 2 years ago on Google
    The management is absolutely unfriendly and non-accommodating. The attitude of owners the villa is extremely non accommodating about basic things and they are at times rude. they are often tries to act as if they don't understand what you are saying just so they dont have to comply with your request. All in all, kindly avoid this Villa.

  • 1/5 Sisira K. 2 years ago on Google
    The attitude of the owners of the villa is extremely awful. Service is so unprofessional..I was so dispointed since I could have many better options for this price. (Galle is my native place therefore Im familier with Area). I was very shame infront of my friends thus i leave the place as soon as possible. MY FINAL OPINION IS DONT GO THERE. there are bunch of small hotels provide good service.

  • 1/5 Oshadhi A. 2 years ago on Google
    So unprofessional service. So many communication gaps with owners and his staff. And owners are so rude and unprofessional. We really hate the service and we immediately book another villa. Be careful of this property and the villa frangipani in galle fort.

  • 4/5 Malin R. 3 years ago on Google
    Spacious, modern, clean rooms. Owners and caretakers should have better communication since the place was not ready when we arrived. But afterwards the staff was helpful and made us a good breakfast.


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