Never ever recommending this store to anybody. Today I went to this place to exchange a frock as agreed before by over the phone.the disrespectful behavior of sales girls of your shop is very disappointed.we're not buying anything again from your shops. talking about the situation of the country,, but they are allowing the people to fitton the garments who comes to the shop but not exchanging the ones which bring by the online customers,still I am thinking about their logic which was imposed to me ,, customer service is very poor,,

Quality ladies wear with newest designs considering to other shops. Up to date online store is really convenient. But you will get long queues in fit ons.

Good dresses and designs. Poor staff. Who does not know how to handle a customer. Very poor customer service.

Never ever recommending this store to anybody. Experienced the most unprofessional and careless customer service. A phone number has provided which needs to dial more than 10 times to get connected. This happens specially after making an order and inquiring about the status of the order. And the best part is before the delivery they say they will be delivering the items by 2 days, but after 3 days and after many attempts to contact them, they say they are on holiday so nothing can be done. Fantastic customer service!

Good collection of ladies wear. Prices are not that high. There some sale items for very low prices as well. Staff is friendly and do not bother the customers. No parking of their own, but the paid municipal car park is right in front of the store.

Good place for ladies ware & littel bit expensive .....

Excellent Customer Service ❤️

Never recommending for anyone! today we went to exchange something. poor customer service the girl's who're doing sales. Didn't know how to respectfully handle a customer and very disappointed with the behavior of the people who working in your shop.

This is the place for different collection of dresses & staff is helpful.

Good customer service

I came from USA. Haven’t find a place to buy good dresses in Galle. This place is awesome and excellent staff members.

Products look good but it is better if they can sell them in much lower rate. If so sale will increase more...

Galle branch has the worst customer service. I believe they don't know how to smile, they start to look at us as a thief. impolite responses when asked about the clothes.

Staff was very quick and helpful....

Nice boutique with good collection of Women's wear

Only the larger sizes are available. Designs are so lovely but they don't have small sizes and I had to fetch a girl tho the cashier to pay my bill as there was no anyone

I placed an order from nils store website on 25/09/2023, the payment was made through koko. I also received a confirmation email from nils store.then I informed the company through Instagram to send the two gowns included in my order in separate wrapping, because I bought it as a gift. They told me that they will inform their team. But I didn't receive the order until a few days later, so I contacted them again through Instagram, I didn't get a proper answer, so I called one of their number on Google, they gave me another phone number to call, and when I called them, they gave me another number. When I called it, it did not answer. I bought it several times, when I bought it again after a few hours, He told to reply to the email saying that the order has not been received yet. I sent a reply email. But there was no reply, I informed again and again through Instagram, they saw my msg and did not reply. After I sent msg again and again, they sent me a tracking number saying that the package was handed over to the courier. I did not receive the order even after a few days, so when I called the courier company, they said that the tracking number was wrong. I called again but no one answered. Then the finance section gave me another number, when I called it, she said that there is no order for my order number. She told send ss via whatsapp (confirmation email and payment email) Then they say that only two items are available with them... I ordered five dresses... then I told them to refund my money. This kind of situation has never happened to me before in a clothing store .. worst Customer Service I have ever experienced 🤮

Very bad toilet smell and no a/c. It’s very uncomfortable to walk around the store. The customer service from the employees is excellent but the smell and heat is a real struggle everytime we shop here.

We had a very good service from Dilushika and the matetials were perfect , i recommend this to everyone ✌️