1/5 Aleera S. 2 years ago on Google
A
service
that
ruins
it
all
(incl.
planned
fraud)
1st
strike:
Most
of
the
terraze
tables
were
empty
when
we
arrived
around
8
pm
and
the
first
suggestion
of
the
service
was
a
spare
table
outside
the
regular
seating
area
and
basically
as
part
of
the
waiting
area
before
entering
the
restaurant.
After
the
service
failed
to
seat
us
on
this
table,
another
couple
was
seated
there
a
while
later
(even
though
till
10
pm
not
all
of
the
regular
tables
got
seated,
and
many
tables
could
be
seated
again
over
the
time).
2nd
strike:
We
ordered
a
sparkling
water
but
received
naturale,
someting
I
would
normally
not
mention
but
it
continued
nicely
the
"wonderful"
service.
For
this
combination
of
"attention"
of
the
service
I
reduce
one
star.
Remaining:
4/5
3rd
strike:
After
waiting
for
approx.
45
minutes
a
pizza
and
pasta
with
mussels
were
brought
to
our
tables.
Far
away
from
our
two
completely
different
ordered
pizzas.
It
took
them
another
30
minutes
(ending
at
1,5h
waiting
time!)
to
bring
the
correct
two
pizzas
at
the
second
try.
We
received
some
fried
pizza
dough
at
minute
60
at
least
but
as
other
tables
contiued
to
receive
pizzas
after
the
first
failed
attempt
and
successfully
second
attempt
it
seems
like
the
service
did
not
even
tell
the
kitchen
to
prioritize
the
forgotten/misplaced
order.
For
the
overall
delay
I
reduce
another
star,
resulting
in
3/5.
4th
strike:
As
mentioned
by
others
before,
the
bill
we
received
did
includr
the
wrong
price.
A
large
beer
was
prized
at
6€
vs.
5€
from
the
original
menu.
Increasing
the
bill
from
31,50€
to
33,50€
-
equally
an
attempted
overcharge
of
>6%.
There
is
also
2€
corperto
per
person,
without
receiving
some
bread.
For
the
4th
strike
I
reduce
another
star:
2/5.
The
last
one
is
take
by
the
fact
that
the
overcharge
is
not
a
simple
mistake
but
actual
and
planned
fraud.
Why?
Because
the
beer
is
added
in
the
billing
system
at
6€
vs.
5€
and
they
can
adjust
the
price
the
way
they
wish.
In
the
end
both
bills
stated
the
name
of
the
beer
but
once
with
6€
and
once
with
5€.
Everybody
should
be
extremely
cautious
while
paying
the
bill!
This
brings
us
to
1/5
stars.
Not
to
mention
we
needed
to
ask
2
times
for
a
bill
and
waited
another
10
minutes
(with
only
4
other
tables
seated
and
2-3
staff
members).
Overall
really
a
disappointment
of
the
service
which
is
quite
a
shame
as
the
pizza
was
actually
rather
good
and
probably
one
of
our
favorites
over
South
Italy.
So
big
thank
you
to
the
kitchen
and
sorry
that
the
service
ruins
the
nice
work
they
do.
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