1/5 Mrs R. 4 years ago on Google
I
was
offered
a
special
cash
price
for
my
booking
over
the
phone
and
was
assured
that
parking
was
no
issue
at
the
B&B,
very
important
to
me
as
I
was
planning
to
spend
the
day
and
evening
in
the
city.
When
I
arrived
at
the
B&B
I
was
told
parking
was
on
the
road,
but
I
had
noticed
there
were
parking
restrictions.
When
I
said
I
was
told
there
was
parking
they
said
"yes
but
you
can
park,"
I
asked
about
the
restrictions
and
the
manager
said
"yes
there's
restrictions
but
the
parking
warden
doesn't
usually
bother
with
this
road."
My
sister
and
I
were
shown
to
the
room
which
was
cold,
I
spoke
to
the
manager
and
said
the
room
was
cold.
I
then
said
I
wasn't
going
to
stay
due
to
the
cold
room
and
the
parking
restrictions.
They
were
unhelpful
and
said
they
were
going
to
charge
us
anyway,
they
debited
the
full
amount
of
the
room
from
my
card
immediately
and
wouldn't
take
into
account
the
fact
that
we
were
unhappy
with
the
room
and
their
service.
When
we
called
to
speak
to
them
about
the
fact
they'd
taken
payment
a
few
days
later,
they
lied
and
said
we
had
turned
up
at
8.30pm
at
night,
we
hadn't
told
them
we
weren't
staying
and
they
had
had
to
call
us
to
check.
I
offered
to
screenshot
my
phone
to
evidence
that
this
wasn't
true,
we
were
there
hours
before
that
time
and
they
didn't
call
us,
we
told
them
we
weren't
staying
in
a
cold
room.
They
also
claim
the
heating
was
on
in
the
room
which
it
wasn't.
We
ended
up
booking
into
a
really
lovely
B&B
a
few
minutes
away
called
St
Judes,
which
we
would
highly
recommend.
A
very
poor
experience
with
the
Asgard
Guest
House
and
terrible
customer
service.