Potbelly image

Potbelly

Restaurant Sandwich shop Catering service Lunch restaurant Deli Beverage distributor Restaurant supply store

Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods. People often mention sandwich,


Address

1201 N Charles St, Baltimore, MD 21201

Website

potbelly.com

Contact

(443) 278-8752

Price rating

$ $$$

Rating on Google Maps

4.10 (254 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 AM to 7 PM
  • Friday: 10 AM to 7 PM
  • Saturday: 10 AM to 7 PM
  • Sunday: (Easter), 10 AM to 7 PM, Hours might differ
  • Monday: 10 AM to 7 PM
  • Tuesday: 10 AM to 7 PM
  • Wednesday: 10 AM to 7 PM

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Bottles and B. 1 year ago on Google
    So good. Everything was so fresh and the location is clean
    2 people found this review helpful 👍

  • 4/5 S K. 2 years ago on Google
    Friendly staff and excellent service. But why all this hot pepper in my sandwich
    2 people found this review helpful 👍

  • 1/5 Bailey-Michelle C. 1 year ago on Google
    Thieves!! This store completely butchered my order and gave me a skinny sandwich when I ordered an original size. Additionally, none of the custom toppings I requested were added. When I called back to inquire, the employee who answered the phone (likely the same one who made my order) offered no solutions and told me it's his first day on the job! When I went in for pickup he was working completely alone, and you're telling me it's his first day?? He then hung up on me when I requested a corporate number or manager to speak with. He now is ignoring my calls back, letting the phone ring off the hook. Disgusting lack of professionalism. Do better, Potbelly.
    1 person found this review helpful 👍

  • 4/5 A.A. McDaniel H. 6 years ago on Google
    This is a pretty decent sandwich shop location. This location seemed to work well and seemed more functional. I really enjoyed the sandwich I received from this location. The sandwich was what I have come to expect from the Spicy Italian. The personnel at this location are decent and friendly. The store is on a corner and fairly difficult to get to on a quick stop. For that reason I would have to dig them for ease of accessibility.

  • 5/5 Lexie F. 1 year ago on Google
    Got one of the limited time Cubanos and an Italian, both were excellent. Chicken pot pie soup was amazing.

  • 1/5 Izavier M. 1 year ago on Google
    Ordered from here and got it delivered only to find out they forgot to pack my sandwiches. I only received my my soup. I called the store after talking to the Grubhub driver and no one answered. I was really looking forward to this for lunch and was disappointed. 😢

  • 5/5 Adrian R. 1 year ago on Google
    Great sandwiches. Very polite and efficient staff. Wide variety of menu items to choose from. Thanks so much, gentlemen!

  • 5/5 Shona w. 1 year ago on Google
    Eat at least 2 times a month I don't live near but I love thr chicken pot pie soup must try

  • 1/5 Tom D. 7 months ago on Google
    The Manger has a major attitude. she didnt wanna answer any of my wife’s questions when we asked to speak to the manager she snapped back with “I am the General Manager”and “the menu is UP THERE” . We just left and won’t be back

  • 1/5 Keith G. 2 years ago on Google
    I’m frustrated. This is dumb, my job orders a bunch of subs and y’all can’t even put a main ingredient on the sandwich. Smh, I’m never eating here

  • 1/5 Emprins 1 year ago on Google
    I’ve been coming to Potbelly off and on since one of my best friends in high school worked there over 10 years ago. Today I foolishly thought I could use my rewards to get a free sandwich on my birthday after years of purchases. Silly me. After waiting 20 minutes in a severely, cruelly understaffed restaurant, the girl behind the counter had absolutely no idea what I was talking about and said she had no manager or anyone to ask. Crazy that the store was littered with promo for their perks program and the girl at checkout had no clue how the perks program worked. The last $12 overpriced sandwich I will ever purchase for nostalgia. And the registers have the nerve to request a tip. Good grief.


Call (443) 278-8752 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✗ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ No-contact delivery

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