New Kandy Residence image

New Kandy Residence

Hotel

😠 pathetic place. I don't recommend this place to anyone. manger was aggressive toward us. He overcharged from us. He use English words but don't have brain. he never respect guests. I think he is having some psychiatric illness. Please don't go to this hotel. worst stay I ever had People often mention hotel, owner, room, booking, reviews, rooms, stay, asked,


Address

47/1, Louis Pieris Mawatha, Off Lake Drive, Kandy 20000, Sri Lanka

Website

www.booking.com

Contact

+94 812 224 180

Price rating

$16/night

Rating on Google Maps

2.90 (101 reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (15) owner (13) room (11) booking (8) reviews (7) rooms (7) stay (6) asked (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Amila S. 2 years ago on Google
    pathetic place. I don't recommend this place to anyone. manger was aggressive toward us. He overcharged from us. He use English words but don't have brain. he never respect guests. I think he is having some psychiatric illness. Please don't go to this hotel. worst stay I ever had
    8 people found this review helpful 👍

  • 1/5 Remko I. 2 years ago on Google
    I had to read the reviews here! We also were scammed by this hotel owner and did not get the booked room but ended up in another cheap guesthouse nearby. We left after 1 night and took our loss. Be very carefull! This man is operates as a professional scammer and can be agressive. Altough I reported it to Booking more then a year ago, they still are actively promoted on all sites.
    6 people found this review helpful 👍

  • 1/5 Lucas B. 2 years ago on Google
    Owner was very unpleasant. At first everything seemed fine and the rooms were great but after we read some more reviews we saw some people were accusing the owner to go in peoples rooms when they weren’t there and stealing stuff. When we were going out to eat he asked a lot how long we are going away and we got a bit uncomfortable so we went back to our rooms and put up “traps” to see if the doors been open when we weren’t home and when we came back we could see that the doors have been opened
    5 people found this review helpful 👍

  • 1/5 Preetham M. 2 years ago on Google
    Pathetic i should say. The owner who looks after the property doesnt have knowledge on how to look after the guests. Bathrooms had snail and the shower wasn't working. No hot water even when the climate outside is so cold. He served breakfast for 6 by giving just a pound of bread and dhal with unhygienic plates, coffee cups. The show pieces on the stair case is meant to make money- if it falls when we carry our luggage, he charges with no sense. Please dont think of this stay!!!!
    5 people found this review helpful 👍

  • 1/5 Fanni De M. 5 years ago on Google
    I wish I could give 0 stars because the experience was so horrific. The owner was insulting us from the minute we walked in and we did not get the room we booked. The pictures are nothing like reality. Moreover, the owner was hostile and aggressive. Most likely he was drunk when we arrived. We left despite paying in advance for the room. I feel sorry for his poor wife who was trying to compensate for his horrible behavior. I did not think that all the bad reviews could be true but they were. Avoid at all cost!
    3 people found this review helpful 👍

  • 1/5 Food and T. 5 years ago on Google
    I wanted to change my Hotel despite having already Paid for my room here! Location is a bit far from main attractions it is difficult to find transport and Owner's aren't that hospitable rooms are small and without AC I won't recommend anyone and won't stay here again! You can find a lot better places with better staff, amenities and location in this price range or in5 or 6$ extra?
    2 people found this review helpful 👍

  • 5/5 CHATHURANGA SEMASINGHE LANKADVEEPA (THE SINHALESE SRI L. 4 years ago on Google
    To be frank , A calm and cheap accommodation unit i found at Kandy ...recommend for anyone
    2 people found this review helpful 👍

  • 1/5 Smith B. 4 years ago on Google
    Last week in nov 2019 i went that place. This owner totaly mentoly case. He dont know how to handling hotel and talk with guess. Ugly hotel. Dust everywhare
    1 person found this review helpful 👍

  • 1/5 A. M. I. 1 year ago on Google
    "Scam" do not book the rooms here... Hi friends, though most of the reviews are bad I have noted some good reviews in between. The reason is that the manager called Gamini(I have never seen an arrogant manager like him) was on leave following his heart surgeries luckily there was his wife or someone from his family who managed the property for a short period that's why here and there are a few good reviews. But the very latest reviews are only 1 Star which shows he is back in office 😆
    1 person found this review helpful 👍

  • 1/5 Ab 6 months ago on Google
    Owner was rude, shower not working, water tapping from roof, not an experience I expected

  • 2/5 Robert K. 4 years ago on Google
    I'm 99% sure that someone was going through our things, in the end nothing was missing. Be careful and always take your valuables with you. Room was clean, there was a cooling fan and hot water in the bathroom. Very poor food, don't order their dinner! Owner charges extra costs for "service" and won't tell you about it until the moment of payment...

  • 4/5 Mindulà P. 11 months ago on Google
    We stayed here for 2 nights with family. Owner and his wife were very helpful. Rooms were clean. Need to be have tea for morning. Breakfast was tasty. Recommend for short stay if you are wish to stay kandy.

  • 1/5 Vanujan P. 2 years ago on Google
    this villa was one of the worst. the manager was so agressive and foul. he wouldnt give us a refund, and told us to get out. dont book this villa, its corrupt!! look in to other hotels/villas!!!

  • 1/5 angela k. 2 years ago on Google
    We booked through booking.com and we received a phone call from the hotel telling us he did not have any rooms.We then received emails from booking.com to say we didn't show up...We phoned the hotel again who assured us it was sorted out with booking.com to then receive another email.We then phoned booking.com saying the hotel cancelled the room not us they said they would look into it After they had been in contact with the hotel they said we didn't show up. I have again phoned the hotel and he is now saying we didn't show up...please be wary when booking .

  • 1/5 Ranil F. 2 years ago on Google
    I am very sorry to say that the owner has no manners. Booked by agoda but he refused it is clear that he has to pay the commission to the relevant institution .. His behavior is very shameful even when he sees small children .. Think twice when going to places like this

  • 1/5 srikant patri B. 2 years ago on Google
    I had book new kandy residence from 22nd to 23rd feb when I checked in there were no AC .. The owner asked me to leave the hotel because they don’t have AC rooms available. I was with my pregnant wife so I can’t change the hotel immediately. the owner behaved terribly as if I am here staying free of cost. This room includes AC , washing machine , cattle and everything.. there were nothing. Not even water. Water is chargeable of rs 125 else we have to use tap water. There was no wifi.. asked for wifi he said he will recharge but didn’t. The breakfast was only bread butter and omelet.. asked for another bread he denied. And at the time of checked out he threatened us and used bad language to pay the full amount of 21 dollars else he will not allow to leave the hotel. Now I was about to review the hotel it is canceled. Leaving before time from the hotel he canceled the booking and didn’t gave the bill .. as we were about to catch the train we were hurry and the owner said he will send the bill through mail.. he purely cheated on us. Believing on Booking.com I booked but harassed like anything.

  • 1/5 ajith k. 4 years ago on Google
    Bad welcome , owner rufused to given our booking room just after entered to the premises , reasons he told as renovations of the building , at the movement we paid total bill as a online payment , around 2030 hrs he agreed to given room with less facilities than the booking. Bathroom also in very bad condirin. Other one was owner told unparlimentary words while boosting infront of our ladies .

  • 1/5 Joy N. 5 years ago on Google
    One star is one too many. We had the worst experience here and left after one night despite having paid for two nights. There was no airconditioner in my room. My friends had an airconditioner in their room but were told they would have to pay extra to use it. When they asked where it said this, he got angry and shouted at them. He tried to overcharge us too. There were no trash cans and only one towel for two people. He made us feel uncomfortable on more than one occasion. It's in your best interests not to stay here. Nothing is as promised.

  • 5/5 mato m. 4 years ago on Google
    Professional owner, room was clean. Service on expected level for required price. All what we asked or need we received. I can recommend this hotel


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