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Frequently mentioned in reviews: service (16) hotel (11) stay (10) staff (9) good (8) restaurant (6) delicious (6) friendly (6)
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  • 1/5 Chamoth Dhasan L. 5 years ago on Google
    The worst restaurant you can ever visit! Does not even deserve 1star a minus rating would be better. These people had a buffet which didn't have enough Chicken (if we took a very small piece only 3 could eat) for 4 of us. Then we told the people their to add in and they all said OK and was missing for about 15 min and then I called them and asked which then they said they are cooking lol, which then they offered a request and said they will give 4 omelettes and they bought us 1 omelet only and that also in a way which I never would even give my dog! The omelette which was 1mm in thickness and it was in small pieces like 2cm by 2cm each about 4 pieces. I was like 'Are You Kidding Me' Then we refused it and complained them which then they agreed to charge 350 rupee which was 500 before but they added a service charge lol, they should give a service for us to pay that additional 10%. I strongly say this restaurant isn't at all a good place to visit. Even Don & Son buffet is 565 rupee they give chicken and pork including dessert buffet campared to this that's heaven.
    1 person found this review helpful 👍

  • 2/5 Prasanna D. 5 years ago on Google
    Good place to have a driving break. They have food available any time. No crowd when we visit the place. Staff is not well trained. Service is bad. But they charged VAT and service charge as well. Food is fine and portion is ideal. Parking available for 5-6 vehicles and washroom facilities also available.
    1 person found this review helpful 👍

  • 1/5 Harikrishna M. 5 years ago on Google
    Horrible food! These people cheat foreigners, we were told by the hotel staff over phone that they would charge 500 srilankan rupees ,but they charged 1000 srilanka rupees for lunch.The hotel staff are rude. NOT WORTH FOR MONEY.SHOULD BE BLACKMARKED !
    1 person found this review helpful 👍

  • 5/5 ayesha k. 1 year ago on Google
    Great customer service. Good food and a tranquil place within the city for a great stay.

  • 5/5 Ron J. 6 months ago on Google
    I have visited this HOTEL MAPURA for the first time. The hotel environment was awsome. And the food items were served with a decent manner and the food was delicious. The hotel staffs and the manager respond with manner. Highly recommended. Thnx for your service. Eagerly waiting for the next vaccination to spent there. ☺️

  • 4/5 Hash R. 6 months ago on Google
    Good services and good food. We enjoyed the day with the support of staffs. Overall one of the best place I've visited.Good luck

  • 5/5 Darsha N. 6 months ago on Google
    I went here to spend my vacation. Very good service and friendly staff there. The food is very delicious. They gave me good support to spend my day beautifully. I had a good time with my partner. Thank you very much Hotel mapura for providing this kind of service.

  • 5/5 Bashika P. 6 months ago on Google
    Great location and beautiful surrounding. Most friendly and helpful receptionist and staff ever, great 1st impression of hotel specially Food was good & great value for money and service. Room itself was well equipped and comfortable. I was very pleased wid my stay. I hope to be back for a longer visit in the future ❤

  • 5/5 Thussitha J. 6 months ago on Google
    I recently enjoyed a remarkable stay here. Nestled in a serene setting, it provided breathtaking views and a tranquil escape. The impeccable service from the warm and friendly staff made me feel at home. The spacious, elegantly decorated rooms were spotless, and room service offered delicious options.

  • 5/5 RITHIKA G. 6 months ago on Google
    I had an absolutely wonderful stay at this hotel. The staff was incredibly welcoming and attentive, making me feel right at home from the moment I arrived. The room was spacious, clean, and beautifully decorated, with a breathtaking view. The hotel's amenities were top-notch, and the food at the on-site restaurant was delicious. I can't recommend this hotel enough for anyone looking for a luxurious and memorable stay.

  • 5/5 steeve b. 7 months ago on Google
    I had an absolutely fantastic experience at this hotel! From the moment I arrived, I was greeted by the warm and friendly staff who made me feel right at home. The highlight of my stay was undoubtedly the food - each meal was a culinary delight, and the variety on offer was impressive. What's more, the prices were incredibly affordable, which was a pleasant surprise considering the high quality of both the accommodations and the dining options. Speaking of accommodations, the rooms were spotlessly clean and provided a comfortable and relaxing atmosphere. Overall, I can't recommend this hotel enough for its outstanding food, friendly staff, affordability, and impeccable cleanliness. It truly made my stay unforgettable!

  • 5/5 samadhi p. 6 months ago on Google
    Our recent stay at this hotel was simply fantastic. The staff's friendly and accommodating attitude made us feel right at home. The room was well-appointed and exceptionally clean, providing a comfortable space to unwind. The hotel's amenities, especially the pool and fitness center, were impressive. Additionally, the on-site restaurant served delicious meals, and the breakfast options were a highlight. I couldn't have asked for a better experience during my stay here, and I highly recommend this hotel to fellow travelers.

  • 1/5 Bat W. 1 year ago on Google
    Took more than hour to give the food, and rude to the customers. Prices are too expensive

  • 5/5 Roshan K. 1 year ago on Google
    Delecious food 💜️ Friendly service ❤️

  • 1/5 Buddhika T. 2 years ago on Google
    An excellent place.. If you plan on dying of food poisoning that is.. The cooking oil is probably an expensive brand, manufactured during second world war.. The chef obviously lacks basic culinary skills..

  • 5/5 Himaru K. 1 year ago on Google
    Delicious food.ffriendly staff.large space for parking.delicious food for that is great value for money .high recommended nded

  • 5/5 sagarika w. 1 year ago on Google
    The stay was great. The food was amazing and the Saturday dj night was so fun. I had a nice time dancing!

  • 1/5 Ganindu K. 1 year ago on Google
    Not a good place. Food is too much overpriced. Taste and portion was okay. But no choices and not worthy the price we paid. Very unfair service charges for soft drinks. No customer service worth enough for the huge service charge. Need a lot of improvements as a restaurant.

  • 1/5 Kasun L. 4 years ago on Google
    - Over priced regular food - extra small portions (we ordered 6 portions and then 2 where 2 was like 4 in the first 6) - No normal water (even 5 Start hotels have) - Mosquitoes in the restaurant - 0 Stars

  • 1/5 Seewali Nishshanka K. 4 years ago on Google
    Pathetic customer service...We booked the location for a lunch during our annual excursion. All head count is 107 but we were asked to pay for 118. We have taken the plate count while having lunch but they refused to accept that count. When our top management gone to discuss the issue with them very politely, the front office managers were furious and shouted on them very impolitely. Since we don’t want any messing ups during our travel, we paid whole 118 and left peacefully. Foods were fine. But the service and the thuggery management was surprised all of us. We informed none of us will come again and as return they said “ Very fine and go to hell”😮.. Never go to this place.

  • 1/5 Warnakulasooriya R. 3 years ago on Google
    It's not good. We ordered sea food rice and they given plane rice with 3 battered prawns and 2 fish slices,2 small carrot pieces. For Rs.650.00

  • 3/5 thilan s. 3 years ago on Google
    Need to Improve the food quality and the quantity of the potion.very little portion of rice was there even it's not enough for 5 year old kid.imaging a take away box, the rice was half of it. A peace of boiled egg. I have never seen a half of egg on a rice. I don't recommend to have take away food from here. My original rating is 1 star but, personally, I don't like to mark star rating less than 3.


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