Went in 4/12/23 at 5:30pm for back muscle spasms. All staff was friendly and attentive. The NP not only examined me and assessed the origin of the pain, she prescribed a medication and massaged the area to help relieve the pain. She also noticed my eye had a blood spot from all my coughing to expel sinus mucos and prescribed something to relieve my sinus issues. I highly recommend treatment by Roshee Maitland and staff.

They were very professional and. Courteous, I only had a little trouble at the reception, she was soft spoken and wearing a mask,, other than that everything went alright, by the time i got to CVS my prescription was already there.. thanks

This facility is my first choice when my doctor is not available. My recent experience was beyond five star. The PA who saw me was very professional, knowledgeable, attentive, compassionate with excellent bedside manners. The entire staff was awesome! Very clean facility as well.

The front desk was polite, professional, and helpful in completing my forms. The doctor was patient and knowledgeable. She took the time to explain my condition, and I appreciated her attentiveness. I started feeling an improvement by the end of the day.

As healthcare professionals compassion and sympathy are key when it comes to handling vulnerable patients. In my experience the healthcare staff here has not upheld those standards and I am very concerned for future patients.

I received great service from Medical Assistant Jasmine. She was very respectful, gentle and compassionate. And Physician Assistant Charles was very pleasant too.

Incorrectly billed my insurance company and my credit card, so it looked like I went to an out of network provider. They've refused to correct the bill, and continue to state it will take 7-8 weeks to rectify. This has been going on since August. Have them bill you, DO NOT PAY IN PERSON.

I made a 915 appt and it’s 951, I’m still waiting. I entered all my info into the site the night before, including my ins and driver license. And yet I still had to give all this morning.

2:15 appointment and an hour later still haven't been called in! People come and go for covid tests but to be seen? Absolutely not! Worst GoHealth I've ever been to! I Work for Northwell and this GoHealth is NOT what Northwell stands for!!

Once l found out that my COVID test was positive. I called my doctor ‘s office for an appointment. I was told to stay home and rest. As a nurse who almost died of COVID 2 years ago, l was not going to take the chance of staying home, so l went to Northwell Health-Go Health. The staff was so professional. The NP was very knowledgeable and effective. She answered all my concerns and even explained the side effects of medications prescribed. I want to thank the staff.l have been caring for patients for 40 years, l am glad that the staff took very well care of me in return.

Northwell urgent care states its true meaning I don't think I waited 5 minutes and the staff is caring responsive and their goal is to get us feeling better. I have visited often and when I am not well I can go to urgent care as medical necessity. It is wonderful.

Let’s just start with the receptions Usef- extremely unprofessional. I walked in looking for bloodwork to be done for prenatal care and he stated that if I was coming in for a COVID test it could be done but that the phlebotomist was not able to do any more blood draws. I explained that I had called this morning and was told that they were available from 8-8 and as I asked if I could speak to a supervisor or the phlebotomist herself he said “no she actually left”. I have worked in the medical field for almost 10 years and cant believe this is how this particular Northwell Lab is being managed. When I requested to speak with a manager I was simply told that they have nothing to do with a lab. I am disgusted by the level of disrespect towards people in need.

The staff was attentive eventhough it was a holiday. Previously we had gone to CityMD & they didn't even look in our ears listen to lungs touch glands etc... the basics! Dr & staff were cautious treated us for flu symptoms & even after we left the system merged kids accounts due to same info except their names because they are twins which was no fault of the staff. It took a minute to figure out the glitch but we got our scripts and are recovering from it. Thank you very much!

NP Joe is amazing, very thorough, he takes his time to listen to you, great with his assessment, very caring. I can go on and on. He's wonderful. He loves the patients & his job. Blessings upon Blessings to him

This place is horrible had a 9:15 am appointment waited almost two hours with a high fever and had done a test at home for COVID which tested positive. I explained to the person at the front desk that I was feeling extremely sick week with a high fever , she told that there is nothing she can do to just wait my turn

Had an appointment and waited an hour and 15 minutes after the time of the appointment to be called into the room. I checked in on time too. At the half hour mark I nicely asked the receptionist the estimated time left I would be waiting (I was listed #1 on the sign in board) and she rudely stated that I was 3rd and when I stated that I was confused and pointed at the board she said I don’t go by that, I go by what’s in front of me, and motioned to her computer. Will never return here again. It is not URGENT at all. Very rude and unhelpful employees. The receptionist was extremely nice to other patients except for me. I felt extremely singled out due to the fact that I politely asked for an estimated wait time.

The service was quick and very professional. Doctor answered all my concerns and gave me easy to follow instructions for further care. I left there assured of my next step for my problem

Mary Wolter PA treated me with extreme care and sensitivity. I left Quest Labs in tears after having a negative experience. I asked my insurance carrier to supply an approved urgent care to accomplish what I was unable to do at Quest. Mary really turned things around for me as did Youseff at the intake desk.

I waited for 40 minutes in the lobby with only 2 other people there and when the receptionist asked on my behalf how much longer it would be (as I’m several months pregnant and not feeling well) the doctor came out and yelled at her complaining that he is the only provider and too bad. This place is unprofessional and there’s nothing urgent about it.

Went in for heel pain this Doctor barely squeeze my heel and mention i have callus under my feet. he was so hesitant.i am having servered pain. i ask for a xtray to be done. he make excuse . lol maybe of the callus. i felt insulted . next he question my insurance if its medicad or medicare. worst doctor ever. please save your time from visiting this facility.!! JOE IDA WAS HIS NAME @ URGENT CARE.

Why make appointments when it takes over 1 hour to been seen by a Dr and there was only 1 person ahead of you and they were already waiting in the room. I made an appointment online for 1:15 and wasn’t seen until 2:30. They had me waiting in the room for 1 hour. I was about to leave without been seen by the Dr and that’s when he came into the room and gave me a diagnosis in less then 5 min.

Front desk lady was very nice and respectful and polite but the rest of the staff was lazy and taking their sweet as time. They had 1 patient back and took 30 minutes to call another while the doctor sat and talked and ate. Never seen an urgent care take 1 patient and a time. And when they finally decided to call us to the room we sat there for another 15-20 minutes waiting for the doctor to come while staring at him sitting the entire time

I read the reviews of Dr Ida and most of them don’t jive with my experience at all. I found Dr Ida to be very concerned and caring. He is also very honest and direct. I suppose if you don’t like hearing the real deal you might consider him rude, but he’s just dealing with the facts and telling you what needs to be done. If I could make him my primary dr, I would, in a heartbeat.

I have been to a number of different places for different injuries. I tried this place because it was close. I liked the fact that it was not huge like many places. The physical therapist, Go, was very enthusiastic about helping me with my injuries and pain. He was giving me tips to do some things at home. It is encouraging when the physical therapist puts a plan in place. I look forward to my next session.

Both times I tried to go here were unsuccessful. First time they couldn’t figure out how to properly book an appointment for a specific blood test so I had to go elsewhere. Second attempt was when I was 8 months pregnant and sick. They turned me away because I came too close to closing time (but still before they closed) Would recommend CityMD down the road.

This is gonna be by far the biggest waste of time of my life. I have had medical problems for like the last three weeks I’ve been in and out of emergency rooms for the last two and I had a swollen throat. I finish my antibiotics day before yesterday no, the infection is on my tongue. This lady tells me that Perez has to go to the emergency room. I’m freaking here so I don’t have to sit in the emergency room all day. What was the point to get my insurance money? Don’t even bother wasting your time. It’s not like I was in there asking her for oxycodone or Vicodin or Percocet. I’m begging this one for anabiotic know it’s off the emergency room. I go another day Mr. work and I haven’t worked in months. Don’t waste your time

I had a 9:15 appointment, I arrived @ 9:08. I didn’t get escorted to an examining room until 10:16. Only worker walking around with a sense of purposes is the secretary. He checked-in, filled out my insurance information, he also took my vitals and triaged me (asked for my Past medical history/parents history as well as current signs in symptoms. No sense of urgency in the URGENT care at all by anyone besides the secretary. I didn’t see the scribe (medical assistant) until 10:43. BTW, I only came here for a simple Covid test. I didn’t get swabbed until 10:46. I didn’t see the actual practitioner until 10:53. I didn’t leave the facility until with my results in 11:03. Just shy of 2 HRS!!!THEY WERE NOT BUSY!! IT WAS NOT OVERLY CROWDED. Nor did any walk with a MEDICAL emergency like critical airway like anaphylactic shock/allergic reaction. I might as well clocked and help since I was there so long!