1/5 Star L. 2 years ago on Google
Terrible
terrible
customer
service.
First,
they
have
two
big
signs
on
their
door
saying
"mask
required".
After
rushing
back
to
my
car
to
get
a
mask
I
walk
in
and
none
of
the
staff
were
masked.
I
told
the
lady
who
sort
of
seemed
available
that
I
was
interested
in
an
arch
and
balloon
centerpieces
and
she
says
"ok
ill
get
you
the
book".
Didn't
ask
what
the
occasion
was
or
if
I
knew
what
I
had
in
mind
nor
the
date.
Nothing.
So
I
proceed
to
open
the
book
and
say
"I'm
specifically
looking
for
something
I
saw
on
your
fb
site,
they're
hot
air
balloon
centerpieces
for
my
shower"
to
which
she
responded
"if
it's
on
our
site
it's
in
our
book"
and
continues
to
pace
back
and
forth
and
talk
to
the
owners
and
other
staff
about
the
lunch
they
were
about
to
have
and
her
weight
issues.
Everyone
there
was
more
interested
I'm
their
pizza
and
garlic
knots
than
taking
some
time
to
help
a
customer.
It
was
a
terrible
experience
that
leaves
one
feeling
like
a
burden,
a
bother.
If
you
are
interested
in
retaining
patronage,
share
interest
in
the
event
with
the
customer.
Don't
pass
them
a
book
and
expect
them
to
raise
their
hand
when
they
see
what
they
like
off
this
book
of
shadows.
Make
eye
contact,
smile,
show
them
the
sections
in
the
book
that
are
specific
to
what
they're
looking
for.
Ask
when
the
event
is,
what
the
occasion
is.
Something.
Disappointing.
Ive
been
going
to
them
for
years
for
my
party
needs.
Even
the
owner
gentleman
used
to
be
much
more
personable
and
today
everyone
was
just
heavily
invested
in
pizza
and
who
eats
first
and
who
won't
eat
because
they're
fat.
Felt
like
I
walked
into
someone's
home
to
be
a
bother
instead
of
a
professional
party
supply
company.
Never
again.
Wouldn't
be
such
a
big
deal
if
I
wasn't
an
already
busy
mom
of
two
with
very
little
time
to
go
to
these
places
in
person.
Their
store
hours
are
laughable.
I'm
sure
I'll
be
able
to
find
elsewhere
who
will
gladly
help
me
and
take
my
money
for
something
worthwhile.
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