1/5 Flanders A. 1 year ago on Google
Beware
of
online
specials!
This
hotel
was
my
go-to
in
the
Anaheim
area
when
there
on
business
3
to
5
times
a
year.
No
longer
so.
As
usual,
I
checked
hotel
availability
for
my
week-long
trip.
A
discount
was
advertised
for
a
longer
stay
on
their
website.
Much
better
rate,
only
with
reduced
room
cleaning,
called
a
resident
rate.
Win-win.
I
decided
to
tack
on
the
extra
nights
as
personal
days
given
the
savings
overall.
I
booked
my
flights
around
the
Ayers
Yorba
Linda
stay.
After
booking
my
non-refundable
flights
I
tried
booking
the
special
rate
on
the
reservation
system
to
no
avail.
Contacted
the
hotel
directly.
The
manager
informed
me
that
the
special
was
on
longer
available,
despite
it
still
being
advertised
on
their
website.
So,
any
way
to
accommodate
me
on
this
now
longer
stay,
stuck
with
my
flights
reservations?
"No,
sorry,"
says
the
manager,
i.e.
too
bad.
I
was
perplexed.
No
attempt
to
do
anything
to
help
alleviate
a
situation
caused
by
their
negligence.
Mind
you,
any
type
of
gesture
would
have
been
fine...I'm
easy-going
and
being
in
business
myself,
I
know
goodwill
gestures
first-hand.
So,
as
usual,
I
voted
with
my
feet
and
went
to
the
more
expensive
hotel
across
the
highway.
Lesson
here:
do
not
trust
their
website-
advertised
information
and
do
not
count
on
a
cooperative
manager
at
this
Yorba
Linda
branch.
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