The front desk staff are always amazing. The vet Natassia Ruse is my favorite, she always is so caring I appreciate her honestly and professionalism. This was the first time I got Bob as a vet tech he was so friendly and kind. Thank you guys for the continued care you provide me all these years later with Raider. Edit: It was finally time to take care of my old man and again was treated with the utmost care and respect. I got to take home my pet within a week of the service and it was a simple yet beautiful process. I received a handwritten letter from Dr. Ruse she is absolutely wonderful and I would trust her again to help me make decisions with my pets needs. Thank you all at VCA rock creek for all you do!

Beware: VCA Rock Creek Animal Hospital is seriously overwhelmed. My cat has been licking his hind leg and limping, progressively less active and now unable to jump onto things. I was finally able to get him to let me have a look at his leg and discovered a large lump that is painful. I pay $75 a month for VCA’s CareClub and I learned when I called this morning that it’s useless because they are so overwhelmed. I was told there are no urgent care openings, to call back every morning at 6:30 weekdays/7:30 weekends, and the first appointment available isn’t until October. What a ripoff. CareClub is supposed to give me access when I need it — and my cat needs care NOW. Whatever you do, do not get CareClub and do not establish care at VCA. They have taken on too many animals, and can’t provide timely care that meets the needs of their clients. Updated to add: They called and got him in on cancellation. My comments acknowledge the industry issue, but when you take $75 a month for a plan that includes urgent care access, and can’t deliver on it, it’s questionable as to whether or not the fee is fair. The care here is GREAT when you can get in.

We booked an emergent appointment at VCA RockCreek as our young kitty was on deaths door after an unknown accident (possibly hit by a car or had a long fall from a tree) Upon quickly meeting with Dr. Allison Wang, we discovered our kitty had a broken rib & punctured lung. He was suffocating, filling with air, and in immense pain. His survival rates were pretty low. A 5k surgery at the Emergency Vet in Beaverton was unfortunately not an option for us. We put our trust in Dr. Wang to do all that she could to save our kitty. She made numerous phone calls for us, spoke to other Dr.’s, & made a wonderful plan for our kitty. Miraculously to her surprise & ours, he survived! Her number one goal was to make him as comfortable & pain free as possible. She texted me daily to check in on his pain and reassured us that we were doing all that we could. We were never charged for multiple follow up appointments that regarded to this issue & she stuck to our budget. The staff as a whole, saved our kitty's life. We are so incredibly grateful for VCA RockCreek & especially Dr. Wang.

Unfortunately we had a very frustrating experience with VCA Rock Creek staff this weekend. We've been customers for several years and have enjoyed Dr. Fujiura as our pets veterinarian. We also really like Jen the groomer. We brought our Cairn Terrier in for grooming on Friday, 8/19. That evening our Cairn Terrier started itching. I found a couple of fleas on him and was able to kill them. Over the week of 8/22 I attempted to eradicate the flees but was not successful. He was miserable with itching and had visible signs of being bit under his tail and back legs area. He has never had fleas before and Jen (the groomer) would have communicated to us if she saw any signs of fleas while grooming. I contacted VCA and spoke to Hailey on Sunday, 8/28. I explained the circumstances to Hailey and asked what the best treatment would be. She offered an oral treatment of (6) pills for $117. I asked under the circumstances if we could get a discount or the medication at cost since the fleas seemed to have been picked up at the VCA Hospital. She asked Dr. Ruse if they could assist with any type of discount and she said no. Hailey then began to tell me that our dog had been groomed a few days ago and could have picked up fleas anywhere. I explained, again, that the evening we brought him home he had contracted the fleas. He was not outside or at any other location since he is an inside dog. As I was explaining this again, she started talking over me. I asked her to please not talk over me while I was trying to explain the situation. She said if I was going to be rude she would hang up. I terminated the call telling her I would contact the Hospital Manager. We have since taken our dog elsewhere and were treated as a valued customer and at a lower cost. It was very disappointing that this issue was handled like it was by VCA staff and we will no longer be a customer. As a side note, and could have possibly contributed to our situation, the waiting room floor was very dirty with dog hair and dirt which we had never experienced before. We were the only customers in during this period of time and there were (3) employees behind the counter. Coaching staff seems to be definitely in order to maintain a clean environment for the animals and possibly control future situations with fleas. I would also recommend some degree of loyalty to your customers.

I absolutely recommend Sophia as a groomer! I had a hard time finding anyone who grooms cats & accepts new clients. Not only did VCA get us in, but they did it pretty quickly too. Prices were more affordable than I thought with a Vca. The real star was Sophia though, my girl wasn't grumpy when I picked her up and Sophia was kind enough to answer questions and give advice that was much needed to keep my kitty happy and looking gorgeous! We will definitely be back regularly! She smells and feels amazing!

If they don’t think you have money they will pass you off and treat you poorly. We didn’t even get offered the pet insurance or talked about long term care for our pets. It’s like they were bothered we were there. I’m certain this had to do simply with me being brown. Just to let them know that not everyone that has money looks like how they think. Paid them over a thousand dollars to see my four pets, which is eh, but because of their discriminatory practices I won’t be going back. No one’s pet should experience a different level of care simply because their owners don’t fit their stereotype.

I couldn’t be happier with Rock Creek VCA. They have accessible hours, someone always answers the phone, and Dr. Wang is fantastic! She is thorough, patient, and answers all of your questions. They always map out the pricing of every service and allow you to choose what you can afford. They can file your claims to your insurance as well! Every staff member loves my baby and I feel safe and comfortable allowing them to take care of her. Thank you, VCA!

What do you say about a vet who won't make time in the schedule when a regular patient is in crisis? I say find another vet, which is exactly what I did. If you're looking for a fair weather provider who expects you to schedule emergencies 6 weeks in advance, you've come to the right place.

Wonderful, kind, and compassionate staff Helped my darling kitty to the very end, thank you everyone who participated in Starla's end of life care Handled beautifully, I can't thank you all enough for making that as easy as possible (Picture included is her from a prior visit in better health)

My family has been taking our pets here for as long as I can remember and when I welcomed my first pet into my life I took her in to the folks at the rock Creek animal Hospital and she’s been going back ever since. Whenever something happens to come up they have always worked with me to get my dog in to be seen ASAP if the scenario calls for it. However, 95% of the time my dog and I are going in for a routine check up or something that was scheduled. My pup Princess is almost 7 now and happy and healthy as can be :) what I believe most people either fail to understand, or choose not to fully take to heart is that the health care of your animal should be handled along the same lines as you would yourself or your child. If you were wanting, good quality care it takes routine check ups and the effort put forth to build a proper working relationship with your vet. As a mechanic I tell people all the time that routine maintenance is significantly cheaper than an immediate necessary unplanned repair. IMO health care whether it be for your self or your pet is no different and to accomplish that you need a regular vet and veterinary office to do so. With all that said, I have always received top notch service as well as exceptional customer service from all of the staff.

I took my new kitten for rabies vaccine, FeLV/FIV test and a wellness check-up. Dr. Fujiura was absolutely great and did a thorough check on my kitten. So, no complains about quality of services. However, I looked online about things a bit before going there and estimated a cost ( I read the reviews and knew VCA will cost a bit more), even so, $142 for the FeLV/FIV test? Whereas it should only be ~$40 (according to all the places I looked up and know of). If they use any special medical device and charge more I expected them to be upfront about it. I asked them for an explanation after the visit but they couldn’t explain and told me the office manager will call. I never recieved any call from them. I didn’t want to rate them bad since we pet parents really need a hospital with quality services. But this really was too much.

Good veterinarians… if you can get seen. Their schedule is completely packed so if you have urgent needs or an animal with long term problems and you don’t have a flexible schedule, I would look elsewhere. Unless you call at 6:30am to get in a cancellation list for the day, it will take weeks for your pets to be seen, regardless of urgency I learned through experience. Really sad, my family and I have been going to VCA Rock Creek for over 20 years. Unfortunately I can’t say it’s an industry wide issue. Banfield got me in immediately with promise of urgent care drop offs WITHOUT a 6:30am call for cancellations. Maybe if they changed some things structurally they’d see a change in how their customers feel, like they are being treated as the priority. Not keeping an existing broken structure that is not accommodating. Like I said, the staff is nice, the vets are great. But if you can’t see them what’s the point.

I love this company although it can be a but pricey. Our visit yesterday was great! The technician was amazing. Kind. Listened to all my questions & Floakie loved her. She went through different prices with me to figure out the best way to care for my dog and still fit my budget. The Dr was outstanding! I had my 3yr old daughter with me and not only did she keep her occupied, she did her job and made me feel good about our decisions. My only complaint would be the front staff. They weren't warm and kind. To me that's the first thing we encounter so it should feel welcoming. You should engage with the clients & at least pretend to love your Job. Other than that l love all they do!

They have done an excellent job of taking care of my animals for over a decade, everything from finches, to rats, to dogs and cats. I have never had a bad experience here. They all really seem to love my animals ❤️

My dog is a crazy pit mix, absolutely insane. She’s a super happy and hyperactive dog and loves seeing people but she’s way too hyper in the wrong moments. Most vets that I go to get annoyed by her and treat her like a nuisance, but Holly and the crew over here treated her absolutely amazing. They never made me or her feel unwelcome or like a burden, they gave her treats and lots of love to the point that she didn’t even realize that she was getting stuck with needles or thermometers up the butt! I will 100% be coming back and sticking with Holly as her normal vet. 10/10 recommend!!!!

I very rarely write reviews, but the gratefulness I feel towards the VCA Rock Creek Animal Hospital staff really deserves it. The staff are efficient, attentive and most of all, kind-hearted. From the moment I called for any emergency appointment (with a dog they had never seen before), they went out of their way to take care of my pup who was in dire need of care. The entire staff was non-judgmental, even when he had a couple of accidents in the foyer; they just cleaned it up and offered support and kindness. I appreciate the help from Michelle at the front desk (and several others), as well as the assistants who were so gentle with him. I also appreciate the time, explanations and follow-up calls (yes, TWO follow-up phone calls days after treatment) from Dr. Fujiura; I don’t even get that courtesy from my human doctor. I also appreciate that Dr. Fujiura was up-front about the costs and was clear on the reason for each of the treatments. Rudy is well on his way to recovery and has bounced back like a champ. Thank you to all at the VCA Rock Creek Animal Hospital you are appreciated!

I've been going to vca for my dog and always feel welcomed. when I walk in the door the front team is always nice, however yesterday I was not met with the same welcoming environment. Someone new that has not helped me before (Michelle) was very off putting and seemed to be mad and as if I was bothering her. I stood at the counter for a bit. She did not great me or even really acknowledge me she typed away and asked if this was the 1050 appointment and I said yes and apologized for being a lttle late she just stared at me got on the walkie and told them I was there and said they would come out for me and that was it. It felt very uncomfortable and i could feel there was like tension in the air at the front desk.

Best vet experience I have ever had. They were upfront with pricing for the services my dog needed which is super refreshing after having been to multiple clinics where it feels prices are kept hush hush and not made clear until payment is due. My dog needed an envasive skin tag removed which required anesthesia and they followed up several times in the following days to make sure he was doing well after he returned home which made me feel like they truly care. They answered every question I had honestly and clearly, and I truly have nothing but good things to say. I Just referred my brother and his new puppy here and will gladly continue to refer anyone I know.Thank you rock creek VCA!

I brought my cat in for the grooming package and they did a wonderful job with him! He came home feeling so soft and smells much better!

I had an emergency with my little pet that was suffering, I was on my way to the vet when she passed. It has been heartbreaking but the staff has been so kind and caring. They helped us with the afterlife process and did not rush us. I truly appreciate everyone here.

I've been bringing pets here for nearly 20 years and the staff (vets, techs, front desk) are always wonderful. Now though, it's literally months to get in with a new pet so I've had to start going elsewhere. It's very sad; they really are wonderful.

This is hands down the best vet office I’ve walked into since moving to Oregon 6 years ago. We had an incident where we needed to take one of our pets to an emergency vet and after having problems getting into an emergency vet they were able to sneak us into the schedule and get our pup taken care of. On top of that every single member of the staff we interacted with was kind to us and our pup. Highly highly recommend and will be moving my pets over to this location.