Had a great stay. Love the food options with in walking distance Easy on and off the freeway Staff was very fun and friendly. As a former maintenance director in building engineer, I do nitpick everything about a building. I feel that they should spend a little bit more time and effort in a few more dollars to pick some of the repairs in the rooms in common areas. There are a series of things that could be done that cost a few dollars but in the long term saves money and has a happier customer return. Pool was clean which is kind of rare these days. The breakfast options aren't that bad. You get some pancakes, biscuits and gravy sausage and things of that nature. To be honest with the location that it's at, you're a few minutes from downtown close to Rockwall with all some great shops and things to do. You're right there at the lake with great ample parking. By the way, The dollar you spend is worth spending it there. You're going to get your money's worth out of your stay. We will stay there again

Booked a weekend trip online through IHG to celebrate my husbands birthday. After booking, I saw the Google reviews regarding the lake view suite rooms being obstructed by trees. I wanted this trip to be special, so I called the hotel and spoke to Pamela. She immediately addressed my concerns and made notations on our booking to specifically put us in room 429, which she told me was the room with the best views. She was not kidding! We had a private balcony where we were able to take in an amazing & serene view of Lake Ray Hubbard! The sunrises were breathtaking! The location is just close enough, but far enough away from the hustle and bustle. The room itself was clean, comfortable & spacious. The beds and pillows were nice and comfy. The hotel itself was clean and inviting. Although I didn’t eat the breakfast, I did go down and take a look at what they had and everything looked hot & freshly cooked. Never had an issue getting some hot and fresh coffee. And the coffee condiments were always well stocked. Although it was approximately 30mins from our daughters house, I think this is going to be the hotel we stay at from here on out when we visit her!

THE MOST UNCOMFORTABLE BED I HAD EVER TRIED TO SLEEP ON. we checked in about 10:30 pm without a reservation, and got a king suite. Bed was super hard. Both my wife and I tossed and turned all night long, didn’t get any restful sleep. We ended up sleeping on the couches in the room because they were more comfortable than the bed. I believe I would have slept better in my vehicle. Room and property was nice, clean, and good location. Would not recommend.

Purchased a balcony, lake-view room that sleeps 6 people (we had 6 people with us) with points via the Holiday Inn site. Upon arrival, we were given a room that would only sleep 4, had no balcony or lake view. When this was brought up to the manager on staff she said she couldn't change anything. When asked if we could have a roll away bed since the room given wouldn't accommodate 6, she said no. It took a lengthy discussion to get her to change us to a room that would sleep all 6 of us. So, after about 20 minutes of lugging our stuff back and forth, we were given a room that could sleep everyone. Of course, this room was not lake view and had no balcony, but my earned reward points were taken to purchase a room with those features! Very disappointing service. We avoided this location on the way back from our vacation.

Had to cut my stay short. Originally it was three nights, I stayed one only. The drain in the bathroom was broken, I had to manually lift it up for the water to drain. The night time employee at the front desk couldn't leave his post so it had to be resolved the next day. The A/C was at 81 degrees all night long. Some elevator buttons were broken. The mini fridge had an ice cream from the last guest and wasn't cooling properly. To wrap up, the hotel is way too overpriced for what it is. The next day, the daytime front desk employee was very courteous and gave me a discount for the troubles. The maintenance employee was very nice and helpful as well.

A girlfriend and I rented a room for her birthday and had the worst experience of my life. Pool as green and never cleaned during our 3 day visit. Manager was absolutely terrible and highly unprofessional. I will not return because of the service.

I cannot say enough great things about the staff at Holiday Inn Express Lake Ray Hubbard! Pamela at the front desk is remarkable! Our family of 4 had to stay at the hotel while our home had foundation repair. During our stay, Pamela and the gentleman at the front desk were outstanding. They made us feel at home. Breakfast was always hot and stocked well. Rooms were clean and large. We are so grateful that we were able to stay at this location and will be back very soon!

I stayed here recently in conjunction with a training class that I was conducting. It was my first stay and this hotel and the first in a long time at any HIE. It’s a nice hotel; modern and comfortable. The hot breakfast (it was actually hot) was the best I’ve had at any comparable hotel in a long time. No frozen pastries! The room decor is not what you would expect in a hotel. Colorful but not too bright and plenty of lighting. Bathroom lighting still leaves something to be desired. That’s no big deal for me but could be a problem for anyone trying to do their hair and makeup. Overall, the staff and facilities were excellent and I’d have no qualms about staying here again.

Very nice hotel. It was very clean and tidy in the lobby, restrooms, guest rooms and breakfast area. The guest rooms are nice and comfy especially the bed and pillows.. The breakfast in the morning was great too. I had two plates of food. 😁

We stayed there for a week in May 2022. Great breakfast selection. Friendly staff, even though they all been pulling double shifts. Clean hotel rooms. Complementary tea, coffee and hot chocolate throughout the day. Excellent wifi connection. Greetings from Aruba

We had an excellent experience with this hotel. Rooms were clean and beds were really comfy. A/C worked as expected. Helpful staff. I did not partake in the breakfast, but would definitely stay here again.

Our crew travels over the road occasionally and we booked a night at this Holiday Inn Express. Everything was clean, crisp, easy, and festive. Free coffee greeted us before we took the elevator to our room. It was a pleasant stay w plenty of amenities- we’ll book here again !

Upon arrival I was told the water bottle from the nearby fridge was free. Even another family asked 3 times if it was free. The next day I was yelled at the lobby because I was taking the water and I had to pay for it. At the end I was ""allowed to take a water bottle" Terrible communication form the staff. The room is noisy, the mini fridge was loud and keep running all night long. The hotel is in a great location, the restaurants next to the lake are good, totally recommend "The Flying Saucer".

Enjoyed the service from Maria in the breakfast bar. She was friendly. And she also had a good mood even when they were short staffed and she had to clean the rooms too.

Terrible noise from upstair neighbors (even when they are walking). This is due to poor & cheap construction. If there are kids its obvious they will be walking/running but hotel buildings supposed to have thick floors. If you are looking for good nights sleep this is not the place.

First, the staff was nice, but above all (and there's a lot to say) it's overpriced. $550 for three nights is ridiculous. Second, it's put together terribly and deserves the city to audit it for code violations. As you'll see in the photos, it's dirty. There are stains on everything: the carpet in the hallways, the rooms, the curtains, etc. The pull-out couch didn't have the right cushion on it, as if this one was ruined and they didn't have the correct replacement. The furniture and walls have all kinds of scratches, nicks and gashes in them. 3 of the lights in the room didn't work, others flickered and multiple cords were just running through the room. The wiring in this place can't be code. The soaps are shared across guests, and being Dallas and in the world is fentanyl, I'd prefer to unwrap a fresh bar when I arrive and not take chances on the past guests. Finally, the biggest issue, we had some of the lighting electrical boxes just hanging out on our bathroom floor. God forbid one our kids gets out of a bath or shower wet and splashes water under the sink and gets electrocuted. All kinds of situations could arise from this - no matter the situation though, it shouldn't of been there to begin with. Your better off staying somewhere in Rockwall. This place has Rockwall prices with a facade of the value. Save your money.