Popeyes Louisiana Kitchen image

Popeyes Louisiana Kitchen

Restaurant Fast food restaurant Seafood restaurant Chicken restaurant Cajun restaurant

Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides. People often mention order, chicken, time, drive, minutes, wait, ordered, location, employees, cheese,


Address

3040 Broadway Blvd, Garland, TX 75041, United States

Website

www.popeyes.com

Contact

+1 972-926-0651

Price rating

$ $$$

Rating on Google Maps

3.10 (968 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (32) chicken (14) time (12) drive (10) minutes (10) wait (10) ordered (8) location (7) employees (6) cheese (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Oscar O. 2 years ago on Google
    Please close this place down, the employees obviously don't need the job. I got the big box n more, the strips felt like rubber, they said they only had mac n cheese so I was given two sides of flan shaped Mac n cheese, a biscuit (best part, wow) and a pie that has the time written on it? 3:40? I ordered after 5... I asked for honey, buffalo sauce and cocktail sauce, didn't get any, not even napkins or plasticware. Take this place out of its misery
    7 people found this review helpful 👍

  • 1/5 Ruby C. 1 year ago on Google
    This place is trash but it’s the closest Popeyes near me. I pull up to the drive threw at 9:20pm they tell me (and rudely) we’re closed. I said you close at 10:00pm she says Yeah we gotta clean! I said does your manager know your refusing service and she comes back on Loud and Ghetto to scream I AM THE MANAGER! Nothing but ghetto rude kids work here. Don’t waste your time or money!
    6 people found this review helpful 👍

  • 1/5 Michael A. 1 year ago on Google
    I would give this place 0 stars but that not possibke they never got our food to us after 20 minutes they were fully staffed and were not busy and when I approched them for a refund they acted dumb and asked if we had already eaten the workers were unbelieveable and lazy so in conclution find somewhere else to eat. I also believe that some of the workers inside were high
    2 people found this review helpful 👍

  • 1/5 Tremayne T. 7 months ago on Google
    I just walked up to place an order at 8:55pm and the woman inside signaled to me that they were closed. I stood in the next parking lot over to check time and at 9:01pn an Hispanic women parks and walks in with no problem. Evidently this location doesn't like to deal with blacks or at least black men, because the woman clearly walked out with food in hand. Definitely will file a report on this. I'm glad I didn't order online before getting off the bus.
    2 people found this review helpful 👍

  • 4/5 Debbie J. 1 year ago on Google
    Popeyes is my favorite chicken, but this time they way over cooked it and or , it set under the heat light too long. I guess 5:00 is not a hood time to get it? We ordered the $11special, their 5 peice and 2 sides. I don't understand why it wasn't served fresh at dinner time. I'm gonna go back and hopefully it's great like it usually is. I'll let you know.
    2 people found this review helpful 👍

  • 1/5 NotYour B. 1 year ago on Google
    Worst service I have ever encountered. Manager and employees refuse to do there job. Disrespectful behavior. Will never come here again and wouldn't suggest anyone else ever does. Needs new employees and management. They do not care about you or your meal. They do not care about their job.
    2 people found this review helpful 👍

  • 1/5 Daisey J. 1 year ago on Google
    43 minutes waiting in line. Couldn't turn away because onces your in the line theres no turning back. Plus had to wait after ordering. Once we where next to order the guy keep telling us to wait and I wanted to order more stuff but it was like the guy in the drive thru just wanted me finish with my order. Didnt even order drinks. Worst service . Avoid this place
    1 person found this review helpful 👍

  • 1/5 Tina N. 1 year ago on Google
    Food was cold, they asked me to pull up and no one was behind me, they got my order wrong, didn't give me everything I ordered, & workers had an attitude when I asked for my correct order
    1 person found this review helpful 👍

  • 2/5 Evelyn S. 1 year ago on Google
    This location used to be good but here lately it's been horrible. I tried to give it a chance but I've dined in twice and both times the chicken was old and dry not to mention it was dirty in the dining area,condiments were out,staffing was short as well. I will not return to this location. I was very disappointed
    1 person found this review helpful 👍

  • 2/5 victoria s. 1 year ago on Google
    Popeyes at this Garland Broadway location, just gave me someone else's meal. I am sure they have mine. I am home and not going back. I went through the drive- thru. They were very slow. This isn't fast food. The windows look like they have never been cleaned. Dirty restaurant equals dirty food. I'm not coming back.
    1 person found this review helpful 👍

  • 1/5 Olivia S. 1 year ago on Google
    Went to pick up an order around 9:30 last night. The workers were laughing and messing around. Informed me they were out of everything and had to cancel my order. They literally close at 11pm. They need new employees and management. Don’t come to this location, spend your money else where.
    1 person found this review helpful 👍

  • 1/5 Ariana Y. 1 year ago on Google
    This is by far the worst establishments I’ve been too . Sitting in the drive thru for 30 min CANT back out . Get the food , food was placed so sloppy . Asked for 3 cups of water and was advised it would be 11.89 . The worker /Manager is so argumentative.
    1 person found this review helpful 👍

  • 1/5 Jenny B. 1 year ago on Google
    I ended up stuck in an extremely slow drive through line. They added something extra to what I ordered and I had already paid. When I got to the window they seemed confused about my order and couldn’t find it. I was asked to park and they’d run it out to me (this happened after 25 min wait). When I parked I looked at my receipt and it was wrong so I walked in, got a refund and said hasta la vista wont be back here ever again. I was perplexed as to why I saw a manager (judging by dress) and another employee just chatting outside the restaurant the whole time I was there when it was painfully obvious they needed to be inside helping.
    1 person found this review helpful 👍

  • 1/5 Fiordaliza R. 1 year ago on Google
    We waited for more than 10 minutes for our order. We order spicy chicken they didn't have any ready that's the reason we waited. They made the chicken gave us the wrong one. My son's chicken nuggets were over cooked. The fries were over cooked. The gravy on the mashed potatoes were water down.
    1 person found this review helpful 👍

  • 1/5 Deborah A. 1 year ago on Google
    Ordered 2 Spicy Brest meals, one was correct the other put a thigh instead of the breast might have thought I wouldn't notice. Had to drive all the way back to get the correct price I paid for. The Manager & guy @ the drive threw was very nice & told me to keep the wrong order. Hey, it happens.have a GOOD MONTH everyone.
    1 person found this review helpful 👍

  • 1/5 Lynn R. 1 year ago on Google
    Simple order, did not get what was ordered. Sides half full, chicken was dry. Use to be a good place to eat, appears it has went down in quality. I will not be going back.
    1 person found this review helpful 👍

  • 5/5 Georgia B. 1 year ago on Google
    I received swift and accurate service! They were very friendly and efficient! I recommend this Popeyes over any one I’ve ever been to from Georgia to Texas!!! 🙌🏾
    1 person found this review helpful 👍

  • 1/5 Nicole 4 months ago on Google
    Had a DoorDash order due to I work from home yea me right. And the chicken had a strange taste to it my fries was not in my order and when I called the manager told me can I come up there. I used door dash make it make it make sense

  • 4/5 Kimberly H. 6 months ago on Google
    Food was served hot and delicious. Cashier who took my order....not so nice, kind of a jerk actually. I have only had Popeyes a few times, every other time I have visited one, the service has been mediocre, but never this bad. Won't be going back to this particular one for sure.

  • 1/5 Jenna E. 4 months ago on Google
    I have NEVER wrote a bad review before. I’ve worked in fast food so i’m usually very understanding but this visit was so strange i had to say something. I ordered off the mobile app around 11am, lunch time. The store has been open for over an hour at this point. I get to the drive thru, say i have a mobile order then the lady comes on and said that ‘none of there fryers are ready and it would be 30 minutes to an hour wait.’ I then thought about it and asked if she could just refund or cancel the order. No response. I said it again, no response. I then pull up to the drive thru window. No one is back there. I can see there personal belongings, drinks and food half eaten and open on the counter. I wait about 10 minutes then a young lady came to the window and said that the fryers “weren’t working” and they “need to heat up”.. i’m pretty convinced that this was a lie because like i said before, i’ve worked in fast food. Fryers do not take over two hours to ‘heat up’ and if they were ‘broken’ it still wouldn’t take over an hour just to magically fix them. Whatever the real reason was, i just told her again, that i couldn’t wait that long and wanted a refund. She looked really confused and said i needed to reach out to ‘uber eats’.. I then told her i again, i had ordered thru there popeyes mobile app. Her response was ‘well i don’t know, i can’t cancel or refund it from here’. I just said okay and drove off. Contacted popeyes support. They said it would take up to 72 hours to ‘review my claim’ then 3-5 business days for a response and refund back on my card. Very frustrating

  • 1/5 Jacob C. 4 months ago on Google
    Came in to pick up online order. Employees sitting in the back & didn't see me come in. They continued to talk until the manager came from the back and saw me after nearly 2 minutes. The order has been placed 6 minutes before I arrived. When I arrived they had yet to even pull the ticket or start the order. Once the order was almost ready they realized they were out of fries and started a fresh batch. Failed to shake the basket and all the fries were stuck in one big clump. Must be nice to sit back and lounge while getting paid. They certainly didn't feel any sense of urgency.

  • 1/5 Sonja H. 5 months ago on Google
    Did a Uber order so we wouldn't have to go get food. Ordered 3 piece classic tenders. They charged me $12.79 in which is for a 5 PC order. Didn't receive mashed potatoes got nasty mac& cheese. I had to drive up there to get mashed potatoes tried to show them the receipt. They didn't care to see it. Ask why they overcharged me. The guy said it was becuz of the mac&cheese. I said I didn't order it. I suggested they give me 2 more tenders and mashed potatoes that I didn't receive. The guy gave me mashed potatoes and 2 more tenders. He had the nerve to say you got 2 meals for the price of one. Really I got what I originally paid for!!! I didn't get anything free. Oh wait the nasty mac&cheese. In which my dogs ate. Next time not ordering from them!!! I hate when they act like it was my fault. No I'm sorries from them at all for messing the order up or overcharging me for a 3 PC chicken tenders. I'm done

  • 1/5 Lauren A. 4 months ago on Google
    If I could leave zero stars I would. This location is very rude, and very unprofessional. My elderly grandfather went in there with my two sons to get a very simple order. And they were treated horribly. The employees talked to my grandfather very disrespectfully. And they had no problem letting it be known they did not want to do their jobs. And were irritated at anyone that was requesting them to do so. Disgraceful place. And ridiculous staff.

  • 1/5 Raps & L. 7 months ago on Google
    Chicken sandwich not even the classic and I said no pickles. No napkins mac and cheese horrible no spoons. No dip. Gave my order to somebody else so had to remake it. 50$ down the drain

  • 2/5 Jana M. 11 months ago on Google
    Definitely got fried shrimp from the bottom of the basket. Tasted like they has been in there for over 20 minutes. Yuck.

  • 4/5 Erica N. 1 year ago on Google
    The chicken sandwich was amazing!! Nice and hot ! So crunchy and perfect amount of sauce. Love their fries ! Yummy next time in ordering 2 sandwiches... one is not enough

  • 5/5 Emil O. 1 year ago on Google
    Had to wait 15 minutes for spicy, only had dark meat in mild. Had to clean our own table as we waited. Nice and hot when we finally received our chicken. Manager brought out the food was very nice.

  • 2/5 Allan O. 1 year ago on Google
    Had to wait 20 minutes on chicken, both spicy and mild. Mild they only had dark meat. Once we indore the wait, because we just got out from church, food was great. Had to clean our own table.

  • 4/5 Maria K. 1 year ago on Google
    When I visited I ordered 16 piece mixed and was informed there was no mix available. The guy took my order did not know why. But he was polite about it.

  • 5/5 amia d. 1 year ago on Google
    Customer Service is great, Employees were nice and kind to everyone and food was nicely fresh would recommend going here.

  • 1/5 Valeria 1 year ago on Google
    I went to the drive thru and they said they didn’t have chicken .. it was like 2 pm afternoon isn’t this a chicken place. I will definitely not go to this location. Lazy employees that don’t want to work just close the place down.

  • 4/5 Tereasa B. 1 year ago on Google
    This place was clean and inviting. The service was fairly quick. I tried the blackened chicken tenders for the first time and will order them again.


Call +1 972-926-0651 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through

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