1/5 Jenna E. 4 months ago on Google
I
have
NEVER
wrote
a
bad
review
before.
I’ve
worked
in
fast
food
so
i’m
usually
very
understanding
but
this
visit
was
so
strange
i
had
to
say
something.
I
ordered
off
the
mobile
app
around
11am,
lunch
time.
The
store
has
been
open
for
over
an
hour
at
this
point.
I
get
to
the
drive
thru,
say
i
have
a
mobile
order
then
the
lady
comes
on
and
said
that
‘none
of
there
fryers
are
ready
and
it
would
be
30
minutes
to
an
hour
wait.’
I
then
thought
about
it
and
asked
if
she
could
just
refund
or
cancel
the
order.
No
response.
I
said
it
again,
no
response.
I
then
pull
up
to
the
drive
thru
window.
No
one
is
back
there.
I
can
see
there
personal
belongings,
drinks
and
food
half
eaten
and
open
on
the
counter.
I
wait
about
10
minutes
then
a
young
lady
came
to
the
window
and
said
that
the
fryers
“weren’t
working”
and
they
“need
to
heat
up”..
i’m
pretty
convinced
that
this
was
a
lie
because
like
i
said
before,
i’ve
worked
in
fast
food.
Fryers
do
not
take
over
two
hours
to
‘heat
up’
and
if
they
were
‘broken’
it
still
wouldn’t
take
over
an
hour
just
to
magically
fix
them.
Whatever
the
real
reason
was,
i
just
told
her
again,
that
i
couldn’t
wait
that
long
and
wanted
a
refund.
She
looked
really
confused
and
said
i
needed
to
reach
out
to
‘uber
eats’..
I
then
told
her
i
again,
i
had
ordered
thru
there
popeyes
mobile
app.
Her
response
was
‘well
i
don’t
know,
i
can’t
cancel
or
refund
it
from
here’.
I
just
said
okay
and
drove
off.
Contacted
popeyes
support.
They
said
it
would
take
up
to
72
hours
to
‘review
my
claim’
then
3-5
business
days
for
a
response
and
refund
back
on
my
card.
Very
frustrating