2/5 David J. 9 months ago on Google
I’ve
stayed
at
a
few
different
JW
Marriott
properties
and
out
of
all
of
them,
this
was
by
far
the
most
disappointing.
I’ll
credit
the
property
by
saying
that
many
of
the
staff
were
very
good,
and
although
I
didn’t
eat
at
the
restaurant
because
of
dietary
restrictions,
my
colleagues
who
did
said
it
was
very
good.
Also,
the
decor
is
very
nice
as
one
would
expect
from
a
property
at
this
level.
That
being
said,
there
are
many
areas
where
this
property
misses
the
mark.
Fitness
center
-
it’s
abysmal.
Adequate
cardio
equipment,
paltry
free
weights
and
sparse
on
the
weight
machines
(3
standard
single
exercise,
one
multi-purpose).
I’ve
stayed
at
Courtyards
that
have
better
fitness
centers
than
this
one
-
it’s
inexcusable
for
a
property
in
this
class,
IMO.
No
one
with
any
sort
of
regular
weight-training
routine
will
be
able
to
maintain
their
regimen
in
this
facility.
Housekeeping
-
I
never
heard
a
single
vacuum
cleaner
during
my
entire
stay
and
my
rooms
were
certainly
never
vacuumed
in
the
2
weeks
that
I
stayed
here.
Also,
very
inconsistent
in
replacing
amenities
like
laundry
bags,
breakfast
cards
and
in-room
coffee.
Location/
Street
noise
-
This
one
is
a
bit
difficult
to
fault
the
property
for,
but
there
is
a
nightclub
down
the
street
and
from
Weds
-
Sat,
the
noise
level
for
rooms
at
the
front
of
the
hotel
is
astounding.
I
felt
the
bass
line
through
my
pillow
into
the
small
hours
of
the
morning.
I
requested
to
change
rooms
the
next
day
and
thankfully
they
were
able
to
accommodate,
but
be
forewarned
that
street
side
rooms
(odd-numbered)
are
all
going
to
be
subject
to
this.
I
had
colleagues
who
were
cautioned
about
this
and
when
they
checked
in,
requested
an
even-numbered
room
and
reception
told
them
that
the
nightclub
had
closed
down.
This
is
flat-out
not
true.
Responsiveness
-
I
made
two
request
through
the
Bonvoy
app
(one
to
change
rooms
and
one
for
the
laundry
bag
and
order
form
to
be
replaced)
and
both
were
met
with
“one
moment
and
we’ll
get
right
back
to
you”
only
to
wait
hours
for
a
reply,
even
after
follow-up
inquiries.
I’ve
traveled
extensively
through
LATAM
and
I
understand
that
customer
service
with
a
sense
of
urgency
is
rare
here,
but
even
with
my
low
expectations
I
was
frustrated
by
how
long
it
took
for
a
simple
request.
I
don’t
consider
myself
high
maintenance
(although
I’m
sure
no
one
does)
and
I
don’t
often
stay
at
properties
this
high
end,
but
these
are
things
I
would
find
unacceptable
for
a
standard
Marriott,
Sheraton
or
even
an
Aloft
-
and
you’re
certainly
paying
JW
prices
to
stay
here.
The
decor
and
most
of
the
staff
live
up
to
the
JW
brand
standard.
The
rest
of
it,
not
so
much.
When
I
return
to
Monterrey,
I’ll
be
opting
for
the
Westin.
It
may
be
no
better,
but
at
least
I
won’t
be
paying
super-premium
prices
to
be
let
down.
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