1/5 Kieron M. 6 months ago on Google • 4 reviews
I
arrived
at
the
hotel
on
a
late
flight
from
London,
taking
an
Uber
to
the
hotel.
Upon
reaching
the
hotel
the
assistant
was
shocked
I
had
a
reservation,
telling
me
the
hotel
was
full
and
the
room
I
had
reserved
and
paid
for
in
full
was
not
available.
It
was
approaching
midnight
and
I
was
told
I
had
to
find
somewhere
else
to
stay,
in
an
unfamiliar
city
and
country.
Worse,
my
two
friends
(Darren
McKay
and
Mark
Bennett)
who
each
had
their
own
fully-paid
reservations
were
also
told
they
did
not
have
a
room.
We
first
walked
to
a
nearby
hotel
-
the
Novotel
-
which
didn't
have
any
rooms
and
then
spent
a
large
sum
on
a
taxi,
which
took
us
from
hotel
to
hotel
before
we
finally
found
one
with
a
spare
room
that
we
could
share
between
us
in
order
that
we
could
get
a
small
amount
of
sleep
given
the
very
late
hour.
I
expect
to
be
fully
refunded
for
the
stay
at
the
HotelF1
that
was
not
provided
to
me.
Additionally
I
expect
a
refund
for
the
money
I
spent
on
the
taxi
and
an
expensive
last-minute
room
booking.
I
would
also
appreciate
a
payment
for
the
time
-
approaching
three
hours
-
I
had
to
send
trying
to
remedy
the
mistake
of
Accor
in
giving
my
reserved
room
to
someone
else.
Please
reply
as
soon
as
possible,
explaining
how
you
will
be
resolving
this
matter.