5/5 David T. 1 year ago on Google
I
had
been
doing
a
lot
of
engagement
ring
shopping
with
my
girlfriend
(soon
to
be
fiancé
<3),
and
she
settled
on
the
Secret
Garden
offered
by
Brilliant
Earth.
Unfortunately,
or
maybe
fortunately,
BE
was
pretty
awful
in
terms
of
getting
back
in
a
timely
manner
as
I
was
operating
under
a
fairly
tight
timeline,
as
well
as
being
very
vague
with
their
answers.
At
BE,
we
had
wanted
to
customize
the
ring
a
little,
but
since
none
of
the
work
was
done
on
site,
the
specialist
that
helped
us
in-store
would
always
say
that
they
would
talk
to
the
custom
design
team
and
someone
would
reach
out.
Plot
twist
-
they
never
did.
That,
combined
with
just
doing
some
review
searching
on
Brilliant
Earth
led
me
to
search
for
a
more
local
shop,
and
boy,
am
I
glad
I
went
with
Quest
Fine
Jewelers!
In
no
particular
order,
these
are
the
things
that
Quest
did
that
were
so
much
better
than
what
BE
offered.
1.
Let's
start
with
the
price,
since
that's
a
common
concern
-
did
they
charge
more?
I'm
happy
to
say
that,
NO,
they
did
not,
and
in
fact,
they
actually
were
able
to
not
only
give
me
an
estimate
for
the
custom
ring
we
wanted
on
the
spot,
but
they
were
actually
able
to
beat
Brilliant
Earth's
price!
When
we
were
shopping
for
the
diamond
as
well,
they
had
a
few
different
options
on-hand
already,
but
I
mentioned
the
specifications
of
the
diamond
that
we
had
put
a
deposit
on
at
BE
and
the
representative
that
helped
us
(shoutout
to
Yasmeen!)
said
that
she
would
try
and
find
a
diamond
that
matched
those
specs
and
she
would
try
and
get
it
for
us
at
the
same
price.
I
believe
it
was
just
a
few
days
later
that
I
heard
back
from
Yasmeen,
and
lo
and
behold,
not
only
was
the
diamond
a
teeny
bit
bigger
(every
.01
carat
counts,
right?),
but
it
pretty
much
contained
the
same
attributes
of
the
other
diamond
at
Brilliant
Earth
and
was
slightly
cheaper!
2.
Service
-
I
honestly
can't
say
enough
good
things
about
the
experience
I
had
with
them.
Yasmeen
and
Randa
are
absolute
rock
stars!
I
think
one
of
the
most
important
things
I
valued
in
my
interactions
with
them
was
the
constant
feedback
and
input
they
gave,
but
at
the
same
time,
they
understood
that
there
were
certain
things
that
my
girlfriend
really
wanted/liked,
and
they
were
more
than
happy
to
accommodate
these
requests.
The
design
process
for
the
ring
went
through
several
iterations,
and
with
each
change
we
requested,
we
either
talked
in
person,
or
on
the
phone
to
verify
exactly
what
the
expectations
were.
Overall,
I
felt
very
well
taken
care
of,
and
when
either
Yasmeen
or
Randa
were
unavailable,
the
other
was
more
than
happy
to
step
in.
3.
Ring
Maintenance/Warranty
-
I
don't
have
much
experience
on
this
part
yet,
but
one
of
the
nice
things
that
Quest
does
that
BE
did
not
was
offer
a
bunch
of
complimentary
services
(assuming
you
buy
both
the
setting
and
diamond
from
them).
These
included
free
resizing
(even
though
the
ring
is
custom
designed),
free
replacement
of
the
marquis
diamonds
if
they
fell
off,
and
some
other
more
standard
things
that
you
probably
expect
like
cleanings,
maintenance,
etc.).
It's
also
great
that
they
do
all
of
the
work
in-house
so
you
know
that
the
quality
you
get
is
consistent
and
it's
not
being
shipped
to
some
random
jeweler.
I
think
that
pretty
much
sums
up
my
experience
with
them
so
far.
I
will
update
this
review
with
actual
pictures
once
I
pop
the
question!
One
last
thing
I
want
to
note
is
that
I
called
up
another
recommended
local
jeweler
(from
reddit,
lol),
but
they
did
not
deal
with
lab
grown
diamonds,
which
I
thought
was
strange.
But
again,
this
was
just
another
blessing
as
I
loved
my
experience
with
Quest,
and
have
already
ordered
more
jewelry
with
them!
Just
want
to
throw
out
one
last
shoutout
to
Yasmeen
and
Randa,
as
they
really
made
the
experience
what
it
was
and
I
can't
wait
to
see
my
girlfriend's
face
when
she
finally
sees
the
ring!