Summer Tree Hotel Penang image

Summer Tree Hotel Penang

Hotel

Humble hotel featuring simple rooms, plus a basic lounge & free parking. People often mention room, hotel, good, stay, clean, water, friendly, rooms, area, lobby,


Address

52, Jalan Rangoon, George Town, 10400 George Town, Pulau Pinang, Malaysia

Contact

+60 14-326 3175

Price rating

$41/night

Rating on Google Maps

4.00 (958 reviews)

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Featured Reviews


Frequently mentioned in reviews: room (82) hotel (47) good (24) stay (22) clean (21) water (21) friendly (18) rooms (16) area (14) lobby (14)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ty 1 year ago on Google
    I am highly skeptical about the reviews here now because of them i have booked myself 3 rooms and 2 nights here and this was the worst hotel i have every stayed. If I could give lesser than 1 star I would. 1. DIRTY DIRTY DIRTY 2. The sound proofing is super bad. I can hear exactly who from which room is talking. 3. Body shampoo = hand shampoo? 4. Bedsheets and towels were stained. we had to change them and the housekeepers were annoyed because we had to change clean sheets. (lol?) 5. Parking was annoying 6. The room had windows but you cannot open them. Hence I would assumed better ventilation, but it was super bad. The room smelled moist. 7. Staffs attitude were unfriendly 8. Fridge was spoiled 9. Chairs was broken 10. Hose was leaking It was a very disappointing experience. The pictures and reviews here fooled us.
    3 people found this review helpful 👍

  • 3/5 Hanizah N. 2 years ago on Google
    Staying for 2D1N. Good points: 1. Such an affordable rate. Can get queen bed sized room with less than RM 100. Everything were occupied like basic toiletries, drinking water, coffee, hair dryer, etc. 2. Room also got mini fridge & safety box which sometimes not provided for room at the price range. 3. Located in town, very near to other places. Can be improved: 1. Cleanliness should be improved. 2. Limited car park area. 3. Room are not soundproof. Can even hear front room clicking in & out of their room. Staying in 6th floor, can clearly hear dog barking from ground floor. 4. 24/7 can hear air ventilation system/aircond compressor's sound from rooftop since the room is in highest floor 🤦‍♀️ Overall quite ok for short budget trip though some areas need to be improved.
    3 people found this review helpful 👍

  • 4/5 Michael W. 1 year ago on Google
    Checked in to this hotel recently. Walk in lobby greeted with an impressive lobby. But the room was just ok only. The shower area was not very user friendly as their bottles of body wash had no place to put, hence make the shower not easy. The room air conditioner was not cold too (maybe just my room). The security on the shift was not friendly and rude.
    2 people found this review helpful 👍

  • 5/5 Shuxyn L. 7 months ago on Google
    Convenient place to stay with basement parking although limited parking slot in basement. But still got outside parking. The rooms is clean. Toiletries set only come with Brush and toothpaste…. I’m actually need vanity kit. Oh ya, soundproofing not really good as I can heard others room people chatting. Overall staying not bad and convenient if you not a picky person
    2 people found this review helpful 👍

  • 5/5 Afiqah A. 2 years ago on Google
    Nice, clean, and comfortable room. We took the family connecting room, thought that the rooms will be small, but actually the rooms were quite spacious. Price was also affordable, RM 213 for two rooms. Water filter drinking water and coin laundry provided at the lobby. The only downside was limited parking. Try ask the staff first if you fail to find parking here. The staff were nice. I had a pleasant stay here👍🏻
    2 people found this review helpful 👍

  • 4/5 minghui c. 2 years ago on Google
    Very nice and cosy room. The first problem is the carpark very limited. For my room heater is not functioning. Place near mall and many restaurant nearby. Kind a good place for stay
    2 people found this review helpful 👍

  • 3/5 Theresa J. 6 months ago on Google
    Definitely room and service is fine but the sad part is this is a flood area. I booked for 2 nights and sadly I need to check out today with zero refund. I guess my car is way important than the 1 night cost and I can't afford to let my vehicle stuck in flood.
    1 person found this review helpful 👍

  • 4/5 Laveria K. 1 year ago on Google
    the room is clean cozy and neat. the staff was very kind and helpful. very nice service for such affordable price. a little bit far away from the city center, but still accessible to anywhere.
    1 person found this review helpful 👍

  • 5/5 Ultraman D. 9 months ago on Google
    Stay for 2nights in deluxe. Spacious and clean. Got window. Bathroom also clean and provide shampoo, shower gel and toothbrush. Also got mini fridge and desk. Love the lobby. Friendly staff. Had a nice stay in Penang🙌🏼
    1 person found this review helpful 👍

  • 3/5 Yujia S. 11 months ago on Google
    The facility is okay here. But I can only leave 3 stars here There are several points I’d like to mention: 1. Smell. when booking the hotel, I’ve requested a non-smoking room. However the room I’ve got today has an obvious odor of smoking, a bit annoying tbh. 2. I was charged RM12 for tourist tax while only RM10 in the other two hotels in Malaysia. The reason the lobby gave me was the platform might charge 2RM for their service? Not persuasive at all since I used the same app for reserving 3 different hotels during these days. 3. No bottles of drinking water inside the room. Instead, there is a shared water machine on the each floor. Also, I wasn’t told about it until i went downstairs for water. The reason I’ve booked here is that I have to stay in Penang one more day for some reasons, but the hotel nearby that I’ve stayed for 3 nights was fully booked. At first, when I looked at the intro pics on Google map, I thought it was totally a nice place (which it is considering the price) Hence, if you care much about these 3 points like me, there are other better options nearby.
    1 person found this review helpful 👍

  • 5/5 Loony L. 9 months ago on Google
    The hotel is great! Honestly, I was quite wonder why the review on Google not really good. The room is spacious & cozy. The food court is nearby. Keep up the good service!
    1 person found this review helpful 👍

  • 1/5 rubbhan p. 2 years ago on Google
    Absolutely horrible. I made a booking through Agoda for a 3d2n but had to cut short due to personal emergency where I had a close contact. Called Agoda and they said that they will discuss with the hotel. The hotel told me to check out at 12pm as a way to pay lesser and we complied. Before checkout we asked the front office whether we would be able to get the refund and she told me that the hotel would approve as this was something common. Few hours later the hotel called and said still they did not receive any comments from Agoda. I called Agoda and managed to get a deal if the hotel would approve the cancellation. When I called the hotel, the receptionist immediately twisted her words saying that she did not approve the cancellation yet. Then no updates were given and my money burnt! Really waste of money! If the room were acceptable, I wouldn't mind paying extra but the room itself was horrible! The minute we entered the room, it smelled really badly, the mirrors were cracked, the room gave a poor aura (it was dark and gloomy) and the reception was super bad. Really regrettable experience. The whole exterior of the hotel up till the room door looked classy but the rooms were horrible and looked really old and outdated.
    1 person found this review helpful 👍

  • 5/5 Jared G. 2 years ago on Google
    Great place to stay. Room was clean and comfortable. However few things to note. You can hear the room next door rather clearly and parking is quite limited.
    1 person found this review helpful 👍

  • 5/5 Pi P. 5 months ago on Google
    Receptionist are very polite and friendly. We appreciate your good customer service. The room is super comfortable with good hygiene and the price is very reasonable. They even have a polite door boy help u open the door. They also have limited free car parking. The overall experience was very surprisingly good. Recommended hotel!
    1 person found this review helpful 👍

  • 5/5 Simon H. 7 months ago on Google
    An excellent experience staying for two weeks. The location is excellent, close to a Giant supermarket and a few food courts, the best being MS Food Court at the bottom of the road. The reception staff could not have been more helpful and housekeeping was delivered on request (I didn't want daily, no need). There is a paid for laundry facility, snack machine and coffee available in the lobby. A very comfortable stay in a great location.
    1 person found this review helpful 👍

  • 1/5 Mia 9 months ago on Google
    I didn't feel comfortable staying in this hotel for 3 nights. At first glance, it looks modern and clean, but when we entered the room, cleanliness was not there. The towels were dirty and there was hair in the bathroom and in the room. The toothbrush container had a murky water at the bottom. The walls had a lot of stains. The room was dark because the window was very small. And finally, when we left early in the morning to return at 3pm, the room had not yet been cleaned. It looks more like a motel than a 2-star hotel. Absolutely not recommended. The only positive point is that the hotel is located close to a good food court.

  • 1/5 Stephaine L. 1 year ago on Google
    My family gotten the connecting room. And it was so dirty and poorly done up. Bed sheets was stained (for all 5 days that we were here) and the bathroom was so horrible. The housekeeping aunty could even tell us that oh the stain is just from the softener and stuffs. Ants was everywhere in the room. We requested housekeeping for the 5days we were here but everytime by the time we come back at 6pm, it is still not done. Worst is they use carpet in the rooms when they dont even seem to bother vaccuming it or even sweeping the floor. Few days we watched the housekeeping do up the room, change bed sheet, took out the rubbish and exchange towels and off they go. We even had mulitple power trip during the stay. Not to mentioned that the aircon was leaking water as well. Location is really not bad but the service given, I would really not come back ever.

  • 5/5 Dian danish d. 1 year ago on Google
    Par with it price range, this hotel can be considered best budget hotel. Not really budget hotel coz the room is spacious enough, even better, with comfy bed and pillows, good and new room fixtures with room amenities. Staff also very friendly and helpful. Parking was super excellent. Always have parking space for js even went back late night. Just located at centred town near to komtar and all foodgasm spots, i would say, it worth every penny. For non muslim, even merrier hawker stalls just next to the end of the road. Definitely will come again.

  • 5/5 max l. 1 year ago on Google
    The stay at Summer Tree Hotel was amazing and memorable due to the staff. They were very accommodating, courteous and helpful! Even guided us on where to eat, shopping and visit good local places. Room for a 2 star hotel is clean and comfortable. My kids didn’t want to leave but to extend the stay. Kudos and you have really raised the bar in hospitality! Will be back soon!

  • 2/5 Jimmy F. 1 year ago on Google
    I think the soundproofing in this hotel is very poor, as I could hear almost everything that happened within the hotel from other rooms such as refilling of water for the toilet tank; flushing of toilet; opening of the tap; showering; and vacuuming. All this keeps repeating. From outside of the hotel: beeping sounds from cars locking and unlocking; people shouting in the middle of the night. Shower area wasn’t very clean as there were pretty moldy. So it has a strong moldy smell every time you enter the room after a few hours. The rest is fine. Location is okay. If you are up for walking, from the hotel to Komtar centre is about 20 - 25 mins. If not taking a grab is pretty affordable like 5 ringgit. Asides from all that the staff are pretty friendly.

  • 4/5 Hengky 1 year ago on Google
    Staying for just short while. Overall good experience Rooms are clean. Internet is very fast Only complain is the hot water are not hot enough, or maybe because I arrived after midnight and the hot water already run out.

  • 5/5 Minkz W. 1 year ago on Google
    Stayed from 28th Dec - 31st Dec 2023, very reasonable price to stay whether during vacation or check up. Strategic place to stay when we need to find anything either food, shopping, coffee shop or pharmacies. Staff is polite, not only service at first but after service too, very polite. Room is clean , tidy and spacious, somemore quiet. Thanks to max for guiding us and tell us more about the facilities at hotel and also penang.

  • 5/5 P T. 4 months ago on Google
    Its my second times booking deluxe superior room and it's still my favourite hotel. The staffs are friendly. I like to spend the time at its big lounge drinking coffee and listening to the song while reading a book.

  • 5/5 Tyc Z. 1 year ago on Google
    Good location, walking distance to lorong selamat CKT. The room is spacious love the basin located outside the bathroom. Pillow and bed is per my liking. Lift is moving relative slow, if u were to go out or back during peak hour, gotto queue for the lift. Just the towel is very SMELLY and weird smell there.... 😡

  • 5/5 Annabethia 3 months ago on Google New
    One of the best and affordable hotels I've been to. The staff are friendly and the amenities are good for its price. The rooms were also clean. Initially I was disappointed that there was no mineral water provided until I noticed that there was a water dispenser outside our room. Turned out to be so much better since I could refill unlimited amount of water at my desired temperature. While the hotel did not have a breakfast area, there is a common area at the lobby to chill. They even have a coffee machine where guest can help themselves to fresh coffee (not the instant coffee kind). Additionally, there is also a laundry area for guest who would like to do their own laundry. The location is a bit far from the nearest convenience store but the hotel has a vending machine if guest would like to purchase snacks (at affordable prices). Will definitely return if I come to Penang again!

  • 4/5 Thanush K. 6 months ago on Google
    It's a good value for money budget hotel with decent amenities. The rooms are really big and spacious with basic amenities such as towels, soap, shampoo, toothbrush and toothpaste provided. There's also a kettle and instant coffee available. There's a clothes hanging area too. One thing I appreciated about this hotel is the privacy window blinds. This allows me to keep my curtains drawn, to allow sunlight to enter my room in the morning, without fearing my privacy being invaded. There is also a common area with board games in the lobby to hang out at, and a self-service coin laundromat at the lobby. There is also a small kitchen area with microwaves at the lobby available for usage. Do note that there is a 2RM heritage tax which needs to be paid by cash during check in.

  • 4/5 Pei Yan H. 11 months ago on Google
    Didn't expect the deluxe room to be quite spacious. Everything was comfortable but definitely would have been better with regular maintenance. The shower room didn't have a rack to place the shower gel and shampoo. The room only had two hangers for use and the sound proofing isn't that great. The room I was allocated was right in front of the lift so I can hear all the movements and lift bells. Oen good thing was that the water dispenser was right outside the room and they have a glass jug in your room that you can use to fill water for room use. Nearby has plenty of nice food places. A good location.

  • 5/5 Aniya I. 9 months ago on Google
    Nice place to stay with quiet rooms, pleasant staff and good interior. The room was clean, had all the necessities, water was available in the common area. The lobby is pretty and has extra facilities like a small kitchen and laundry mat.

  • 4/5 izzati a. 4 months ago on Google
    Staff was not really friendly. Was more disappointed regarding the room. There were ants on the floor and table. While I was having dinner, within minutes there were ants coming down from the ceiling to the table. It was all over the table. Probably needed a good spray of pesticide to clean it. Other than that, nothing to complain. The facilities provided are really nice and the room too, if there were no ants. Attached together are the photos of ants while I was just trying to wind down and have my dinner peacefully.

  • 5/5 Jessie 1 year ago on Google
    If you have a budget of 100-200 per night and you wanted a place where it's 15-20 minutes walk to good food places. This is it. 💜 I like that the hotel front desk staff is friendly, room comfort with more utilities than I expected for this price, (only disadvantage is the shower is a bit slow, but manageable) , the laundrette, pantry and big table for you and friends to sit, drink or eat, or some board games available to play too. I recommend. :)) ps. There is also big massage places just 400 m away.

  • 5/5 Chew Chee S. 1 year ago on Google
    An unforgettable experience at Summer Tree Hotel - Where Affordable Price Meets Exceptional Service I had the pleasure of staying at Summer Tree Hotel Penang, truly exceeded my expectations in every aspects. From the moment I arrive, the concierge Niaz attended us with our luggage’s and was greeted with warm welcome that made me feel right at home. The front desk were friendly and welcoming as well! They also assisted on arranging a taxi for us to the airport on the last day as Grab drivers are unavailable during peak hours. Housekeeping team Shila was excellent in doing her job. She was with a five star hotel and now continue her effort here to ensure the hotel rooms are well maintain and clean. She’s always smiling and greeted me every morning before heading out. To sum the entire stay, was hoping there’s breakfast provided during the stay. So guest can enjoy the time at the hotel to unwind. I wholeheartedly recommend Summer Tree Penang to anyone seeking affordable and memorable stay in this beautiful city of Georgetown. Will definitely return to this great welcoming family!

  • 5/5 Behoney Lee Tong L. 2 years ago on Google
    Beautiful, clean environment, and friendly staffs. But the soundproofing is bad, which you can literally here people from the next door, corridor, and upstairs.

  • 1/5 Xavier Urich J. 2 years ago on Google
    Very bad hotel! Am arrive at 11.30am date 04 August 2021. Am request from front desk to get my room because need to attend meeting at 2.30pm. At first, the lady told me all the rooms has been fully occupied. At the end of the conversation, the lady she can give me the room now but i need to pay her extra! Am refused and walk away. After that, i came at 2.30pm due to was been meeting cancelled because am yet to take shower and changing to formal apparel. Then she told me that my room is ready and i can go in now. With deep disappointedly, am go to the room. But I got a big surprise inside my room. Am booked for a large bed but they give me two small bed. I went to check with them, they said i didn't mentioned upon booking with Agoda but in the receipt was clearly stated a large bed there. Am should here for 3 days but am going to check out after the first day due to their extremely bad services here! On the other hand, the room (number 407) was hot, damaged equipment and bad smell inside!

  • 4/5 Hussein Mohd A. 2 years ago on Google
    Though it might be considered a 2-3 star hotel (based on facilities), i give it a 4 star bcoz of value for $$$$ & location. The rooms for a family of 4 adults are a gr8 deal.

  • 5/5 Mohamed S. 2 years ago on Google
    Very comfort, nice and convenient. Price also very cheap compare to others. But for car park, u might not very happy

  • 5/5 Ganesh B. 2 years ago on Google
    I stay 1day night only. But i worried why i didt booking few days.. wow great hotel. The lobby is best ( fell like our home ) . Clean and FRIENDLY STAFF. Best price. Meet you again. ‘ SUMMER TREE HOTEL ‘ 😉😍

  • 5/5 Achmal 2 years ago on Google
    Superb rooms, nice staffs. The only problem is parking because it situated in a small road so I suggest to book e-hailing for better ride. Overall, recommended for staycation!

  • 5/5 nadia m. 2 years ago on Google
    Staff was friendly and the room was perfect at affordable price.

  • 2/5 CaSsantra L. 2 years ago on Google
    Not bad enviroment for stay,surrounding by hawker foodcourt...just need to revise the room services maintenance

  • 5/5 Yugesh G. 2 years ago on Google
    Best budget hotel! Staff friendly and super helpful! Overall room is clean and no smells. I’d recommend this place to everyone that I know will visit Penang. Got free parking lot as well. Close to all famous places, A very friendly staff " Ayu ".will recomend this hotel to all of my friends due to the friendly staff "Ayu"

  • 5/5 Muhammad Qalis Naif 212 9. 2 years ago on Google
    This hotel is really affordable compared to the location and the rooms that they gave us facing some buildings and really relaxing looking room

  • 4/5 Rosli R. 2 years ago on Google
    This hotel pleasantly surprises. From its clean environment to its close proximity to Penang's shopping and food haven, Penang Road, it provides a total package. Only drawback is limited parking space. The winning advantage is of course the affordable pricing. Need I say more?

  • 5/5 Bobby B. 2 years ago on Google
    Convenient, very affordable, clean lobby, tidy room (no smoking smell), parking reserved for customers, modern interior and the most important is nice bathroom with big sink. I stay for 3 nights. Nice reception

  • 2/5 Jessica L. 1 year ago on Google
    Stayed for 4 nights at the 2nd floor. Standard room for 2 person. Room was small and basic, housekeeping replenished 2 packets of Aik Cheong kopi o and 2 bottles mineral water everyday. Room has cigarette smell, no ventilation as the windows can't open and the walls are paper thin. Can hear clearly what the next room's guests are talking or when people open & close doors. Definitely not for light sleepers. Water pressure in the toilet is good and there are 2 bottles of hand shampoo/hair shampoo/body shampoo (all 3 in 1?) provided, but I only used it to wash my hands cos I dare not use it on my hair and body. Kettle in the room is very dirty and rusty. Had to take hot & cold water from the Coway water dispenser at the lobby. Lobby is quite nice, provides water dispenser, microwave, dining table & toilets for guests. Parking is very limited in front of the hotel (about 3 lots) and at the basement (about 8 lots). First come first serve. Hotel is conveniently located at Jln Rangoon, walking distance to New World Park and other hawker stalls at Jln Macalister, Lorong Selamat.

  • 1/5 Firhath H. 2 years ago on Google
    Not safe for cars.. No parking spaces and the basement parking was full of piping systems, which broke my car. Now i need to send my car to Paint Shop. bad experience for my holiday

  • 5/5 Antonio W. 2 years ago on Google
    Room was great. Amenities complete. In fact, everything about this place is FANTASTIC. Will definitely make this my place to stay, when I next visit Penang. The 2 lady receptionist (Ayun & Nani) was very helpful and friendly(Great Job, Ladies). Food was within 8 minutes walk to New World Park and about 15 minutes to Komtar area. The only Caveat to this place was, The Parking. Though they have underground and external as well as a rented place for Parking, it was still not enough. To be expected though, since this is Great Hotel. Syabas!

  • 2/5 Tiny T. 1 year ago on Google
    Hotel’s security guard very arrogant & impolite, forcing people to park the way he wants, refuse & ignore customer. Meanwhile, the receptionist is well mannered. I were allocated a room just beside the elevator, it was very noisy as the room soundproof is almost zero.

  • 5/5 Caveman K. 2 years ago on Google
    Pleasant stay. Helpful & friendly staff. Clean and comfortable room. Boardgames, water dispenser, microwave (non halal), snacks vending machine and self service laundry are available in the hotel itself ❤️ There's a Chinese food court that operates in the evening that is within walking distance from the hotel. Will come back for sure 👍🏻❤️

  • 5/5 Veron m. 1 year ago on Google
    Very good stay experience at summer tree hotel in Penang. Staff is friendly, bed is comfortable and I having a room with the komtar view 👍 Have been checked in there for 1day and i feel like not enough but unfortunately have to leave Penang on the day. The price is definitely worth for the room they provide which located at the town area. I will come back again when I travel to Penang again.

  • 1/5 Zoey l. 1 year ago on Google
    Booked the family connecting room, floor was full of ants & dirty, bedsheets & towels were stained. Room cleaning service was bad, they don't seem to vacuum the room, or even wash the toilet, just come in to replace bedsheets, towels & clear trash. We have to remind them a few times for the room to be cleaned & it seems they can only do it after 6pm. There were a few power trips & aircon is leaking. Bed was hard, some of the tiles were cracked. Only pro is the location, service-wise needs much improvement. Was quite disappointed with the room give quite the number of good reviews.

  • 1/5 Mich s. 1 year ago on Google
    We had a bad staying here. The hotel really needs to improve the quality of everything. First, the cleanning. Our bathroom was dirty. We found hairs on the ground the first time we entered the room. The bathroom window has a lot of mold and was dirty. Also, there is some rust in it. The towels are dirty and full of hairs. Finally, they did our room around 3pm. When we came back, we found our room in the same state as we left in the morning. Second, the quality of equipement is bad. And the building seems to be finished in a crunch period. The wall in our room has some damage. There was stains on the walls. They said it’s a 3 stars but the quality is low. I don’t recommend it. The only good point is the location near a very good food court.

  • 5/5 Nicole L. 2 years ago on Google
    A very nice hotel with very affordable prices and good, complete facilities like a public laundry as well as a microwave oven in the common area.

  • 5/5 Siewwen L. 1 year ago on Google
    It's beyond my expectations once I saw my room, it is spacious, clean, and comfortable! The rate was also affordable and the staff were nice too! Definitely will come again !

  • 5/5 Barbs 1 year ago on Google
    VERY THIN WALLS. You can hear noisy neighbors. Room is a bit small, cannot leave luggage open, little space to walk. Toilet is big. There is laundry below, but only 2 washer and 2 dryer. 10 RM wash, 8 RM dry.


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