Had a great stay at the hotel. This hotel practices self check in and it is very convenience. Great assistance from the staff through online platform. Facilities provided really worth the price. Rooms are clean and nice. Recommended to those who travelled on budget - solo or family.

I don’t believe that most of these reviews are real. 1. Scammed by them/Expedia where I chose a price and magically it went up by the time I got my credit card and paid for the room. 2. Paper thin walls, you can hear every neighbor. I was placed next to the elevator so even worse. 3. Cable turned on, but not remote. They “kindly” showed me where the power button was, as if I couldn’t read “power”. 4. One of the two towels provided was wet. 5. The bed was hard as a rock and I would never have slept there between the bed and the sound. I’ve stayed at hostels better than this place.

A terrible mistake staying at this supposed hotel. I then received a message saying that I had to have WhatsApp to receive 'check-in' information. They sent me an online form requesting lots of personal information. I refused to complete it. I telephoned the Watts App number and requested check-in via my passport. The owner argued with me until I reminded of Malaysian legal requirements; I'm not sure what they will do with your Information once you've checked out. The hotel claims its self check-in because of COVID measures. I didn't see any hand sanitiser. The electronic Thermometer was plugged in but not working. The supposed staff member that the remote owner sent to check me in was a Pakistani boy whom didn't speak any English and didn't know what he was doin. I had to show him what page of my passport to photograph. He was not wearing a face mask; I was. The remote owner communicated via WhatsApp. If you have any issues, there's no staff to assist you. There's no reception or even a Helpline telephone. The Internet closed on and off every 2 minutes. I contacted the remote owner via WhatsApp. She blamed the fault on me, my Computing skills and the 3 devices I was using. The WiFi could not even keep my Nord VPN open. The owner had a million excuses why I was at fault. She even insisted on sending a member of her staff to assist me. 5 minutes later the Pakistani boy appeared, photographed my connection error message's on my devices, smiled and left. I told the owner I'm a remote digital worker and I studied computing at at university; she refused to admit that she had purchased the cheapest possible WiFi ISP package available and didn't care it it worked for her customers. I asked her to cancel my booking and I'll go to another hotel. She refused. She claimed the hotel was full and other customers advised her they were using the WiFi..... Total lies. My corridor was empty until later in the evening when couples of various ages and age gaps, arrived at the hotel, without baggage; I sat outside the hotel using my cell phone broadband as a hotspot and witnessed them coming and going. Noisy corridors, thin uninsulated walls, you can hear your neighbours snoring and other things.; including the toilet. I was glad to leave and check in to a proper hotel who's business model is not run on a shoe-string and believes in customer service; which does not blame the customer for thier appalling poor management and business skills.

Had a great stay at the hotel. This hotel practices self check in and it is very convenience. Great assistance from the staff through online platform. Facilities provided really worth the price. Rooms are clean and nice. Recommended to those who travelled on budget - solo or family.

Service are very bad. Once we check out the reception won't return the deposit. They argue with us !

Management keep hotel very clean/near to city/2 minutes to little India penang and suitable for family to stay.

Loved the self check-in and check-out. The room is very cozy and the toilet is clean. The location is great and just walking distance from most attractions or spots.

We feel it’s expensive for such a room ambience…at night heard hacking noise…we can even hear next door shower sound….hot water shower not enough temperature …the room doesn’t feel like how we see in the website images….the last 3pictures for future customers reference (it’s taken during we checked out)

It might not be the best option however the price fit the standard. Self check in is super easy, they will WhatsApp you the locker password. Check out just drop the card into the box. Not good at sound proof, however their respond to my small noise complaint is super fast. Toilet light bulb broken and within 5 minutes their staff come and change after I whatsapp them. Below the hotel have a small convenient type of store. And the location is super near to those tourist attraction. Aircond is super cold too!!

Good stay. Cheap and family friendly. Owner always in contact via Whatsapp. Well located.

Perfect location for all the street art and chew Jetty and food court, where footie was being shown. Self check in and check out was easy and the door to the street only accessible by our room passes. Lift access. Our room didn't have a window however it was spacious and comfortable and we felt safe. Very quiet. Nice small mini mart just next to check in point.

The hotel is nice, located at the town, near the jetty, but the receptionist (evening shift 16/8/2019) was not very friendly. But when I checkout in the morning, the (different) staff was nice.

It's a hotel near the port of georgetown port,and super near to the art street and bar street,making it one of your best choice to stay in Penang.I stayed here for 5days,I enjoy the 5 star services,including but not restricted to help you prepare the umbrella,preparing the paper for the interview,recomend the nearest laundry room and amusement places,helping you check and restart the wifi,helping you take care of the suitcase after check out and so on.And by the way, there is a store next to the hotel,so it's really convenient.

I give 10 ⭐️.. very comfortable hotel!!! Clean and the staff also very nice 👍🏼

You can have late check in and everything is great except the place needs sound proofing from the main doors.

Really bad stay in this hotel, no window, dirty and lots of moisture. I was sick after staying there

The location is very good but it was overpriced. I paid $192usd for 3 nights. The room didn’t have any windows. It was missing a fridge or even a night table. I had a kettle but I didn’t have any mugs.

Our Room Main Electric Box had trip and could not resolve the issue and we had to relocate to another hotel in the middle of the night. Upon checking in the hotel had strong fumes of terpines chemical waste.

✅ Fantastic location close to nice attractions and great food/ coffee options ✅WiFi ✅Good service always reachable via WhatsApp ✅Clean rooms with comfy bed , hot water and kettle ✅Convenience shop next door ✅Easy check in/ out

Good location. Love the design of the room. Highly recommend it

Love the self checkin/out concept. To be honest, its less privacy cause u can clearly hear whats other people doing/talking next room. So u need to keep it slow with what ever stuff u do. Overall the place is good. Near to local attractions.