1/5 Aymen H. 5 years ago on Google
My
wife
and
I
have
booked
3
nights
at
Georgetown
Residences
hostel
via
Hostel
World.
(2
beds
in
the
mixed
dorm)
In
reality,
we
went
to
check
the
hostel
the
previous
night,
and
they
took
us
around
and
then
we
booked.
We
unfortunately
faced
a
few
issues
in
the
one
single
night
we
ended
up
staying:
-
the
lockers
(in
the
dorm)
did
not
have
locks,
and
when
we
raised
that
to
reception,
they
simply
said
they
don't
have
anymore
locks
to
give
to
guests
and
that
we
needed
to
buy
some
in
order
to
lock
our
valuables
in
their
lockers.
We
expressed
our
disappointment
and
that
at
the
very
least
they
should
highlight
that
to
guests
in
advance
(in
their
Hostel
World
details
for
instance),
and
that
they
should
have
mentioned
that
to
us
when
we
visited
the
previous
day,
to
make
us
aware
we
would
need
to
have
locks.
When
we
escalated
this
to
the
owner
(who
I
talked
to
in
the
phone),
he
eventually
advised
that
we
could
leave
valuables
with
the
staff
at
reception;
however,
in
the
evening,
there
was
no
one
at
reception
to
either
leave
items
with
them
or
retrieve
them
later...
-
in
the
evening,
when
we
went
to
sleep,
we
discovered
that
the
window
just
next
to
our
beds
doesn't
close
completely
and
there's
a
gap
of
5
cm,
and
since
there
was
a
club
next
door,
we
barely
had
any
sleep
throughout
the
night!
and
again
there
was
no
one
at
reception
to
talk
to
and
raise
the
issue
then.
-
there
was
simply
NO
internet
connectivity
at
all,
we
tried
the
dorm,
the
sitting
and
reading
area,
close
to
the
bathrooms,
it
did
not
work
in
one
single
location,
internet
was
simply
off.
-
whenever
we
tried
to
talk
to
the
staff,
they
were
impatient,
not
very
professional,
and
wouldn't
actually
listen
to
what
we
have
to
say,
they'll
just
cut
you
and
talk
without
resolving
the
concern,
we
found
it
very
difficult
and
quite
frustrating
to
communicate
with
them.
So
following
morning,
we
went
to
reception
and
asked
to
cancel
the
remaining
2
nights
as
we
were
absolutely
unhappy
(didn't
sleep
through
the
night
and
wasted
one
day
of
connectivity
as
we
had
no
Internet);
They
said
it's
ok
and
that
they
will
cancel
remaining
2
nights
and
refund
us;
however
they
only
refunded
108
MYR
instead
of
132
MYR.
we
were
too
tired
to
argue
so
we
just
left,
so
in
the
end
we
didn't
even
get
all
of
our
remaining
money
back;
where,
really,
we
should
have
had
a
compensation
for
the
time
and
energy
we
have
wasted
through
a
sleepless
night
and
frustrating
stay.
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