The Coffee Bean & Tea Leaf image

The Coffee Bean & Tea Leaf

Restaurant Cafe

Coffeehouse chain serving a variety of beverages including its signature ice-blended options. People often mention coffee, staff, service, good, nice, Nice, CBTL, environment, outlet, customer,


Address

Unit No. G-03, Retail Space 1, Ground Floor, G Hotel, 168A, Gurney Dr, 10250 George Town, Penang, Malaysia

Website

www.coffeebean.com.my

Contact

+60 4-295 8972

Price rating

$$ $$

Rating on Google Maps

4.20 (368 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7:30 AM to 11 PM
  • Wednesday: 7:30 AM to 11 PM
  • Thursday: 7:30 AM to 11 PM
  • Friday: 7:30 AM to 11 PM
  • Saturday: 7:30 AM to 11 PM
  • Sunday: 7:30 AM to 11 PM
  • Monday: 7:30 AM to 11 PM

Featured Reviews


Frequently mentioned in reviews: coffee (48) staff (25) service (19) good (18) nice (14) Nice (10) CBTL (8) environment (8) outlet (7) customer (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Jack Ong Chong T. 1 year ago on Google • 18 reviews
    As someone who spends many afternoons whiling at coffee shops, I can say that the Coffee Bean & Tea Leaf (CBTL) outlet at G Hotel is arguably the best coffee shop in Penang/North Malaya. Perhaps even the country. The outlet's unique selling proposition lies not in its F&B offerings. After all, CBTL does maintain relative consistent quality management of its products, therefore, there is little differentiation in F&B between all the outlets. What makes the CBTL G Hotel stand out is the exceptional service by its crew. From my observation through the years of patronising this place, through changes in supervisors, staff, and decor, it is clear that this is the result of good leadership by the present outlet head, Diny. I've observed her calm, friendly, yet firm, demeanour in guiding her staff. Generating positive vibes, an eye to detail, and empathic understanding of customer needs, Diny has managed to infuse warmth and character into what is otherwise a standard outlet of an international chain, making it akin to an artisanal neighborhood coffee shop. Obviously, no matter how good a manager is, a great deal also hinges on the staff. Admittedly, there have been hits and misses through Diny's time at the outlet. Some staff just have too much inherent negativity to be trained. However, I believe Diny has been better than most other supervisors in developing the staff under her care. Due to the transient nature of coffee shop staffing, I've seen many of her good team members come and go. I would like to give a shout out to 3 staff presently at the outlet: Amin, Peter, and Zuzu. I look forward to experiencing continued excellence from the CBTL G Hotel, and for its positive practices to spread to other CBTL outlets. .
    5 people found this review helpful 👍

  • 4/5 Nguyen M. 3 years ago on Google
    (Translated by Google) Perhaps you are familiar with the taste of Vietnamese coffee, so you drink coffee from a foreign country. The space here is also beautiful. # nguyenman0101 (Original) Có lẽ quen với vị cafe của Vietnam rồi nên uống cafe nước ngoài thấy vị nhạt. Không gian ở đây cũng đẹp. #nguyenman0101
    5 people found this review helpful 👍

  • 5/5 Alif AA A. 3 years ago on Google • 810 reviews
    Nice of CBTL Cafe at Gurney. I always been here for the coffees n margarita pizza.🍕
    2 people found this review helpful 👍

  • 3/5 Stephen o. 2 years ago on Google
    Welcome to coffee flavoured milk presented as latte. My friend's favourite spot to use his Citibank Creditcard Buy 1 Free 1 coffee, always ending up with 2 cups of hot frothy milk but little taste of coffee, if any. Blame it on the coffee bean selection by their Singaporean or Dutch HQ. Over the years, this chain has never understood coffee drinkers' need for Italian roasted beans with their cuppa. Now with the Dutch in charge, its more like Dutchlady on offer.
    2 people found this review helpful 👍

  • 2/5 Sriranjan C. 3 months ago on Google • 154 reviews New
    If what I had today was a Cafe Latte then I have been having sipping something else for years. Where's the coffee guys? I didn't ask for frothy warm milk. No attempt to even try some barista art just a blob of white. Lazy. The cold Double Chocolate Peppermint was much better but again where's the coffee for which you charged me extra? The service is a bit all over the place. The staff putting on Santa caps does not necessarily bring on the Christmas spirit, nor do fancy photoshoot prints on your tray. Serving good coffee for which your customers pay a lot would go a long way in doing that. Franchises of the chain do much better elsewhere. Surely this branch can too if it focused on some basics.... and a hell of a lot of training.
    1 person found this review helpful 👍

  • 3/5 Jack L. 1 month ago on Google • 409 reviews New
    Disappointedly the cappuccino didn't look like and taste like cappuccino. (You can see from the attached photo).

  • 4/5 Lim Kok B. 3 years ago on Google
    Great breakfast place during CMCO
    1 person found this review helpful 👍

  • 5/5 Teh C. 3 years ago on Google
    Likeeeeeee...it
    1 person found this review helpful 👍

  • 5/5 Choon Chang L. 2 years ago on Google
    Get d coffee, can only hide and drink at current order. Stay safe everyone
    1 person found this review helpful 👍

  • 4/5 Jakey L. 6 years ago on Google
    Love this place, very cozy ambience. Usually hang out here after a meal or shopping at Gurney Plaza Atmosphere : 5/5 Food : 4/5 Drinks : 4/5 Price. : 4/5 Service : 4/5
    1 person found this review helpful 👍

  • 5/5 Tahsina Y. 8 months ago on Google
    Great place for socializing over your favorite drink at Gurney Plaza. It's spacious, you can sit inside or in the outdoors.
    1 person found this review helpful 👍

  • 5/5 Eric Y. 5 years ago on Google
    Packed but worth the wait. Service is calm and they will let you know if there is waiting time. Lively ambience for breakfast. Brek-o-day and English breakfast tea starts the day nicely.
    1 person found this review helpful 👍

  • 5/5 Cynthia N. 4 years ago on Google
    The Chicago Cheese Cake & Apple Crumble is the best!!
    1 person found this review helpful 👍

  • 5/5 Kbngooi from P. 3 years ago on Google
    Good service.....Friendly staff... Nice environment...
    1 person found this review helpful 👍

  • 5/5 Boon Jiet O. 3 years ago on Google
    Always a nice place to work, study and just chill. Have a few seats with electric outlets if you are lucky enough. Not too crowded. Recommend the nitro brew and latte.
    1 person found this review helpful 👍

  • 5/5 Cup of J. 3 years ago on Google
    Scone set is good value (MYR 13) - I replaced the drink with Gibraltar Americano with no extra charge. Scone is nice, and the Gibraltar Americano is one of my favourite coffee drink.
    1 person found this review helpful 👍

  • 1/5 Daniel N. L. 2 months ago on Google • 208 reviews New
    The coffee was okay as was the bagel. But a huge issue was that there was no WiFi. During the two hours I spent there a couple of customers had the same problem. The staff didn't seem to care much. To me a coffee shop should at least have decent internet.

  • 3/5 Anthony B. 5 months ago on Google • 140 reviews
    Not good. Guys behind the counter need some help learning about coffee. My cafe Latte was mostly milk, he didn’t put much coffee in. The muffin was excellent. Other shops in this chain were a lot better.

  • 5/5 Maureen T. 1 year ago on Google • 49 reviews
    Always come here for citibank creditcard b1f1, tried almost all the drinks on the menu. Good service, very efficient in making my drinks. Weekdays at night usually very quiet and not very long queue. Lovely cozy environment after the renovation. Always windy and not hot even when seated outdoor. The straw is alot better than paper straw they used a few years ago.

  • 5/5 Kim T. 1 year ago on Google
    Friendly service and efficient at making nice coffee. A cozy environment.

  • 5/5 LL C. 3 years ago on Google
    Nice ambience and good coffee.

  • 5/5 Kururu y. 2 years ago on Google
    Nice place to hang out, both cake and beverage were delicious

  • 4/5 PS C. 2 years ago on Google
    Pros: Friendly staff, plenty of seating both indoor and outdoor. Outdoor is a non-smoking zone (mega plus plus). Environment is very nice and the usual plus points of CBTL. Generally follows SOPs apart from inconsiderate customers speaking loudly without masks and rearranging tables on behalf of the staff. Cons: Poached egg is not poached, more to hard boiled. Place can be pretty packed at times. Staff can be a bit absent minded like refilling tea with boiling water. Communication can be difficult as the place can be noisy, made worse by the masks.

  • 5/5 Ding X. 3 years ago on Google
    Great place to do your work or study

  • 5/5 ridan69 b. 3 years ago on Google
    (Translated by Google) Clean place good service (Original) Tempat nya bersih pelayanan baik

  • 3/5 Jushih S. 1 year ago on Google
    Coffee was weak, it's not for regular coffee drinkers who need their morning cuppa. customer service was so-so.Three others had been served and they forgot my order. When my scone came, it was so tiny!!! Guess we won't go there again.

  • 5/5 Peter A. C. 1 year ago on Google
    Friendly helpful welcoming staff, a relaxing environment to unwind. De/Re construction in G Hotel getting less noisy.

  • 5/5 maaya S. 1 year ago on Google
    Very satisfied with the customer service :) very helpful and with this service it really helps to brighten up our life on a rainy day. Thank you for the excellent service. Keep up the good work Miss Salha and team 🙂

  • 5/5 Ju Ying T. 1 year ago on Google
    I want to express my gratitude to one of the staff here for returning my hubby wallet which he dropped on the floor beside our table. We could have lost the wallet before we even noticed it. Thumbs up for the kind and honest gesture.

  • 5/5 tommy y. 1 year ago on Google
    Very nice experience! The cake are really nice and coffee is great! The staff are very helpful and nice. Will love to come again!

  • 5/5 ong kevin wei l. 1 year ago on Google
    Great Cafe! Ambient environment & most importantly, the staff is very friendly & customer service is very good!

  • 1/5 momo c. 1 year ago on Google
    As usual, I visit coffee bean to work on my laptop for that short while when i have my coffee fix. That very fine day, was alone ordered a double espresso. When they call out my name to collect my coffee, I could see that it is only 1 shot. I asked the barista, is this double shot? the barista confidently told me it is double espresso. Well, it was not first day visiting coffee bean neither is my first time ordering a double espresso. I wanted to keep my calm and not spoil the rest of my day, I didn't waste a single breath arguing with him. Perhaps the people who sees it here make more sense. What an irony, we visit a coffee shop to kickstart and brighten our day, this was a direct opposite of that feeling.

  • 5/5 Trisha N. 3 years ago on Google
    Their coffee is top notch.

  • 3/5 Derris L. 1 year ago on Google
    Atmosphere cosy looking out onto to eateries street, but service a bit disorganised and slow. Ambience and Cleanliness 15/20.

  • 1/5 Bye请问日食记里的英文歌的歌手是谁? 11 months ago on Google
    I did not encounter a pleasant time at my Gurney Plaza Coffee Bean noon today. I made my first coffee order, I was given a very rude reply and body response showing his impatience eventhough there was no other customer behind me. Then I saw this guy who served me whispering to other staff which was obviously making fun of me as the other staff were all looking at me after this staff's whispers. I then made a 2nd order of a cup of tea. As my eyesight is not good, I asked the same staff again on the price of the tea. This guy just simply point to the board, again in a rude and sarcastic manner. This rude male staff wears a ring on one of his ears. This is the worst service I have ever encountered from a Coffee Bean outlet from the many outlets I have patronized. Will be my first and last time to patronize this outlet.

  • 4/5 Andy O. 11 months ago on Google
    New n nice. The only one at sungai dua area. Many usm students.

  • 5/5 Amir A. 9 months ago on Google
    Super crowded on weekends but service are still fast and efficient.

  • 4/5 Omar Z. 10 months ago on Google
    Quite and nice place Tasty coffee and dessert

  • 5/5 墮門chris 3 years ago on Google
    Nice chill place

  • 5/5 Kenny T. 9 months ago on Google
    The coffee here is more aromatic than its "rival" cafe which i complain too sweet. The price of deserts is reasonable.

  • 1/5 Marii 3 years ago on Google
    Everything with sugar, even soy milk is sweet🤦🏼‍♀️

  • 4/5 Syahbandar Tanjung Kesatu C. 3 years ago on Google
    Warm felt by the service of the staff...good and cozy place to have a sip of coffee..while waiting for your love one...XOXO

  • 4/5 Rachel T. 1 month ago on Google • 14 reviews New
    Food was good albeit quite slow to come out maybe due to the crowd on first day of CNY. Service crew by the name of Wan was really friendly and helpful. Kept checking my receipt to see what my drinks were and immediately made them for me so I wouldn’t have to wait long. While doing so he also attended to other customers immediately and very politely. It’s always very nice to meet staff that provide good customer service & hardworking. Thank you for your excellent service. Have been to this branch a couple of times. Drinks here are good (have experienced watered down chai lattes at some other CBTL branches).

  • 4/5 Henry O. 3 years ago on Google
    Pleasant, peaceful environment for when youre alone. Very nice too with friends. Service is great too

  • 1/5 Albret L. 4 years ago on Google
    Why only give coffee 80% full when I pay full price for it?

  • 4/5 Sean O. 3 years ago on Google
    Nice place for coffee.

  • 3/5 samson i. 3 years ago on Google
    Drinks served by servers were not prepared well. Nice place tho.

  • 5/5 Sunny C. 3 years ago on Google
    Good service...

  • 5/5 coober 9. 3 years ago on Google
    Always love the coffee

  • 4/5 Sentoash N. 3 years ago on Google
    Cheap nice tea

  • 4/5 Paul H. 3 years ago on Google
    A reasonable enough chain in a competitive market.

  • 5/5 Jason L. 3 years ago on Google
    (Translated by Google) Like (Original) 好き

  • 4/5 Wee Choon C. 4 years ago on Google
    Nice place 😍 💕

  • 3/5 Tc. ROZISHAM D. 4 years ago on Google
    👍👍

  • 4/5 Douglas W. 4 years ago on Google
    Nice comfortable place but scones and bagels not attractive. Tea is good and cheaper than Starbucks opposite.

  • 1/5 Lori L. 4 years ago on Google
    My husband ordered a coffee we waited longer than usual, then asked if it was coming soon..the coffee maker said oh sorry and did it straight away as our order got lost..handed the coffee to my husband with the lid not on properly, so it popped off ,and Spilled hot coffee on him...asked for serviettes to clean his spill and his hand, they said no said no serviettes so asked if he could wash his hand, then got told no you need to use public toilet in shopping centre.very poor customer service.

  • 5/5 ocean 4 years ago on Google
    (Translated by Google) ❤️ (Original) ❤️

  • 5/5 Anwar A. 4 years ago on Google
    As always... love thier coffee and sandwich.

  • 5/5 Seaw Hooi T. 3 years ago on Google
    Good

  • 4/5 Neoh Sue L. 4 years ago on Google
    Love their healthy food

  • 5/5 Leep Soon G. 4 years ago on Google
    tasty salad

  • 4/5 Tankl T. 4 years ago on Google
    (Translated by Google) The best coffee bean in the whole Penang business Starbucks opposite the defeat (Original) 全槟生意最好的coffee bean 完败对面的星巴克

  • 5/5 Akshaykumar B. 4 years ago on Google
    Awesome

  • 4/5 Tan Hin K. 4 years ago on Google
    (Translated by Google) Very enjoyable, good environment, very casual (Original) 很享受,环境不错,很休闲

  • 5/5 Yippie Y. 4 years ago on Google
    Good environment, nice drinks nice staff...

  • 4/5 Mona A. 4 years ago on Google
    (Translated by Google) The staff are shooshine and their dealings are excellent. They have delicious jalapeno bites, and the coffee is ok. (Original) الموظفين بشوشين وتعاملهم ممتاز. عندهم بيقل بالهلابينو لذيذ، والقهوة لا بأس بها.

  • 4/5 Hean Eng Y. 4 years ago on Google
    Because its in gurney and like coffee beans over Starbucks

  • 5/5 Patrick C. 4 years ago on Google
    Habitual Breakfast

  • 4/5 Jane L. 4 years ago on Google
    Nice ambience, good coffee and friendly staff. The staff even recommended me to vusit other shop when they sold out the beverage that I would like to order.

  • 5/5 Tan A. 3 years ago on Google
    (Translated by Google) Elegant atmosphere, high-quality coffee! (Original) 气氛优雅,高品质咖啡!

  • 2/5 Coco T. 3 years ago on Google
    Bad services


Call +60 4-295 8972 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
    • ✓️ Small plates
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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