senQ Gurney Plaza image

senQ Gurney Plaza

Electrical supply store

One of the Best Places To Visits in George Town


Address

PLAZA GURNEY, 170-07-08/08A, Gurney Dr, 10250 George Town, Penang, Malaysia

Website

www.senq.com.my

Contact

+60 11-1088 8420

Rating on Google Maps

4.90 (1.3K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 10 pm
  • Wednesday: 10 am to 10 pm
  • Thursday: 10 am to 10 pm
  • Friday: 10 am to 10 pm
  • Saturday: 10 am to 10 pm
  • Sunday: 10 am to 10 pm
  • Monday: 10 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: service (21) SenQ (11) good (9) staff (9) helpful (8) sales (8) appliances (7) products (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 杰弗 2 years ago on Google
    Buy dsyon from here,good service and good price compare to other shop, still have extra 1year warranty and free voucher save more. Hemble product consultant
    2 people found this review helpful 👍

  • 5/5 KfW D. 2 years ago on Google
    SenQ Gurney Plaza is my favorite shopping center for all my home appliances needs...with a very helpful sales rep Wen Wen who's really attentive, attractive, well informed of most appliances function.. whatever my needs just have to ask for her recommendation.
    2 people found this review helpful 👍

  • 5/5 Jefy T. 3 months ago on Google New
    wow! fantastic samsung promotion is coming to the town. the promotion starts from today (7 Dec) until sunday (10 Dec). people, what u waiting for? hurry up and grab those samsung great products youve been wanting.Act fast to take a look, now is the time to get an affordable price from them. also, good service from #Wenwen 😉
    1 person found this review helpful 👍

  • 5/5 Daphne C. 1 year ago on Google
    I was at SenQ Gurney Plaza today, 24 July 2022, at about 3.45 pm. I had taken my Dyson vacuum cleaner there to ask if it could be repaired or whether I'd need to buy a new one. It had lost all suction power. I was served first, by a female sales assistant who then went and found a male member of staff to help me. He took off the suction end of the vacuum cleaner and probed the tube with a screwdriver. He then pulled out a huge gob of dust and hair that had jammed up the tube. The vacuum cleaner worked fine after that. I thanked him profusely and he just smiled and walked off to the toilet to wash his hands. The other sales assistance also just walked off. I didn't even manage to get their names. They were so helpful and didn't try to sell me anything. I'm now committed to buy every single appliance I need from SenQ and I'm going to make my friends and family members do the same. Thank you, SenQ!
    1 person found this review helpful 👍

  • 1/5 TIAT JIN O. 1 year ago on Google
    Very bad customer service especially the cashier. The sales team didn’t sync up with the cashier and expect customer to communicate to them . Avoid at all cost . Qb senq is much better .
    1 person found this review helpful 👍

  • 5/5 Derrick Y. 2 years ago on Google
    Great service and good deals. Special thanks to Wenwen for going through and follow up from the day of purchase until the day of delivery. Will definitely purchase appliances from SenQ Gurney
    1 person found this review helpful 👍

  • 5/5 Jun W. 7 months ago on Google
    OMG!! I never thought that refrigerator and appliances can be so nice with variety of colours. Samsung amaze me with nice fridge and there is 98" Tv available from Samsung.
    1 person found this review helpful 👍

  • 5/5 Johnson O. 6 months ago on Google
    Very pleased with the service level and quality of products sold to me. The salesgirl named Wen Wen is very friendly and smiling all the time. She has a very cheerful disposition and helpful throughout the transaction period which left me with a pleasant and satisfied experience. Well done. Keep it up.

  • 5/5 Ken T. 9 months ago on Google
    Hi Little Siang, thank you for providing a great support on my purchase. The account related issue was preventing me from utilizing my members benefit, with your help and close follow up, it was resolve a few days later. From then i've purchased more items from SenQ. Looking forward to your support on my future purchase.

  • 5/5 Pauline W. 1 year ago on Google
    I was after a produce I couldn't find anywhere. I came across Mimi. She was so helpful l. Found the product on their system and ordered it for me. Rang when it arrived. Fantastic service so happy she served me. Keep up the great work Mimi.

  • 5/5 Khaw Chee K. 1 year ago on Google
    Bought a xiaomi vaccume from here from sales staff alvin ooi . Nice promo

  • 5/5 Balqish H. 4 months ago on Google
    I bought iPhone 12 here, been used for 1 year plus already. I really satisfied with the services here, excellent and efficient #KenLoo

  • 5/5 Kenny H. 4 months ago on Google
    Derrick is a responsible salesperson with after-sales follow-up. He is also friendly and approachable when conducting his work. If there is one area he can improve on, that would be his technical knowledge and understanding of the products he is selling. Overall, I appreciate his service.

  • 1/5 Earth Y. 9 months ago on Google
    Not encouraged to visit this store, staff attitude and service shows serious attitude problems and unprofessional. Staff just continue chitchat when I ask for help. When I ask for an item, the staff who wear white long sleeves with spectacle just answer me with a single word "No", and continue chitchat with other staff. Not even proposed other brands or other products. Very poor service I ever met.

  • 5/5 Bryan C. 4 months ago on Google
    Best place to get electrical appliances. Easy parking and get your goods to your car in minutes. Get the best deals and cash back in Scoins for your next purchases. Edward has been very helpful in giving the best support in after sales service.

  • 5/5 Roslyn T. 3 months ago on Google New
    Excellent customer service today from #Siang at Gurney Plaza SenQ. He was very friendly, attentive, helpful, patient and knowledgeable. 5 stars! Thank you!

  • 5/5 Shanny K. 6 months ago on Google
    Excellence service from Alvin, well equipped with product knowledge, recommended the models meet my requirements in terms of usage and pricing. Giving no doubts but to buy the item. Satisfied with the service and smooth purchase process. 👍👍

  • 1/5 Chau C. 9 months ago on Google
    If able, I won't given any single star to this store, because their staff attitude and service are the worst ever I meet. Not only no one serve when step in the store, some of their staff just treat us invisible and chitchat with colleague, some of them just igrone us. Very poor service.

  • 5/5 DANIEL RAJ LOUIS S. 1 year ago on Google
    Great 👍🏼 service and explanation provide by Chiara sales girl 👧

  • 5/5 SHAMIMI A. 1 year ago on Google
    Enjoy buying small appliances at senQ gurney plaza. Fast service and good explaination about electrical appliances function. ♥️♥️

  • 5/5 King L. 11 months ago on Google
    I just purchased a fridge there. The salesman Wenwen was really friendly and helpful despite how busy the shop was. She spends her time to explain about the promotion and answers all our questions. And even after the fridge delivered, she still following up to make sure I claim all those cash voucher. Good Job!!

  • 5/5 Russel 2 years ago on Google
    Thanks a lot for the good service i have at SenQ Gurney Plaza. I have a good experience shopping here. Good!

  • 1/5 lay see p. 1 year ago on Google
    I'm beginning to regret that I bought the hob from sen heng. The sales person refused to answer my call n reply to my whats app. The delivery man was supposed to deliver the goods from 11 am to 2 pm but still no sign of them. Called the general line at gurney plaza and no one is picking up the phone. Is your shop closed on Monday. My contractor will be coming in the afternoon to fix the hob. So now how. No one can tell me whether your delivery man will come or not. Just renewed my membership n really regretting now.

  • 5/5 Illyani M. 1 year ago on Google
    Thanks to SenQ and the excellent service provided with attractive promotions and prices.I'll always choose SenQ for any of the products I need.I'd like to compliment one of your employees, Mr.Ken for the excellent service he provided to me. Mr. Ken is very helpful, easy to deal with, efficient and attentive.Thanks Mr.Ken.

  • 5/5 Wenqi L. 1 year ago on Google
    Very good deal and friendly staff, thanks a lot for the services Rex.

  • 5/5 GriM Z. 1 year ago on Google
    Good product and great services by Rex, will definitely shopping at SenQ again!

  • 5/5 Jeffrey T. 1 year ago on Google
    Wide variety of products with great deals. Great service by Mr Hong.

  • 5/5 Darren L. 1 year ago on Google
    Gotten some good deals at SengHeng, Valan the staff at this shop is particularly attentive and he is very knowledgeable on the products that he is selling! 👍🏽👍🏽


Call +60 11-1088 8420 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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