1/5 Alexander D. 1 year ago on Google
Judgement
based
on
most
weak
point.
See
pros
in
the
end.
Emergency
case,
appendicitis
-
arrived
7.30am
Sunday
>
surgery
at
8pm
waiting
for
specialist:
7.30am>12.40am
,
though
preliminary
CT
scan
were
made,
~9.30am(
+2h
since
arrival
.
So
it's
5hr
since
arrival,
handling
emergency
case.
Had
a
3
min
talk
with
the
doctor,
who
immediately
advised
surgery,
not
really
convincing,
once
somebody
was
talking
with
you
in
a
hectic
manner).
No
definitive
explanation
was
given
not
on
surgery
alternatives
nor
on
what
are
the
indications
for
surgery.
All
questions
was
raised
by
myself,
no
initiative
from
hospital
side.
Requested
ER
nurses
to
get
another
doctor
to
check
CT
scans
for
second
opinion(meanwhile,
according
to
nurses,
1st
doctor
had
to
be
notified),
didn't
meet
the
second
doctor(the
nurse
claimed
he
has
same
opinion
on
CT
scans).
Taking
in
consideration
the
notification
of
the
first
doctor
-
hard
to
say
if
studying
was
ever
made,
or
"opinions"
were
automatically
aligned.
Anyway,
I
made
a
decision
to
proceed
with
surgery
and
explained
hospital
representative
payment
will
be
handled
by
international
insurance,
where
I
started
to
see
much
of
a
resistance
from
hospital
staff,
who
claimed
the
deposit
must
be
made
by
me
anyway
and
they
didn't
have
such
experience(taking
into
consideration
a
lot
of
foreign
patients?).
At
1.50pm
I
passed
to
hospital
staff
form
from
insurance
had
to
be
filled
about
scope
of
treatment
and
price
claimed(this
part
wasn't
provided
by
hospital,
why,
how
is
the
deposit
amount
was
calculated
then?).
Again,
I
faced
resistance
from
nurses,
admission
counter,
hospital
representative,
billing
department.
All
tried
to
convince
me
otherwise,
instead
of
simply
filling
the
form,
all
other
communications
I
intended
to
manage
myself,
including
3PA
company,
it
was
communicated
clearly
to
them.
Summarizing
this
part
-
instead
of
prompt
handling
for
filling
the
request
for
insurance
it
was
spent
more
than
hour
just
for
talking,
I
got
call
from
billing
department,
representative
tried
to
convince
me
there
were
no
such
cases
with
coverage
by
insurance).
At
3.10pm
I
finally
got
this
form
filled(with
missing
information
about
patient,
price
of
treatment,
which
again
-
slowed
processing
by
insurance),
that
clear
fault
lead
to
delayed
approval
at
~6pm(3PA
had
to
call
hospital
for
missing
information),
meanwhile
constantly
chased
by
hospital
staff
to
pay
deposit
and
about
urgency
of
surgery.
Meanwhile
I
was
advised
to
move
to
government
hospital
nearby(I
assume
to
cover
up
own
faults
with
slow
processing
of
case
and
"moneys
matter"
thing?)
One
more,
from
admission
counter
I
got
information
billing
department
is
closed
1pm
onwards
on
Sunday,
with
no
people
able
to
handle
billing
matters
with
insurance,
which
makes
me
thinking
what's
ER
for(somehow
handled
afterwards,
after
I
requested
directly
hospital
person
in
charge
to
highlight
the
situation).
Anyway,
after
the
guarantee
of
payment
was
received
from
insurance
at
6pm,
surgery
was
performed
at
8pm(why?
After
all
the
claims
it
should
be
performed
immediately,
although
no
indication
from
the
doctor).
Another
thing,
after
discharging
from
hospital
-
why
the
no
practice
of
providing
written
guidance(indications/contraindications
after
surgery)?
All
that
is
supposed
to
be
memorised
by
the
patient
or
to
avoid
responsibility
after
surgery?
Pros
of
hospital:
As
usual
in
every
hospital,
some
doctors
there
are
good,
some
bad,
overall
patient
handling
for
consultation
is
ok(have
online
booking,
works
quite
well).
Bakery
and
vegetarian
food
are
good
and
have
places
to
handle
infants
for
mothers.
Cons:
Emergency
cases
involving
surgery
and
insurance
coverage
are
strongly
not
advised.
Billing/insurance
department
is
a
huge
disappointment
for
a
hospital
handling
international
patients.
If
the
hospital
is
interested,
I
can
share
more
details
for
them
to
improve,
as
it
will
be
beneficial
for
everyone.
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