The building is astounding, doctors are professional, but too bad lots of nurse have bad attitude and rude to patient. They did me dirty with the behaviour. You really should train your staff not to be rude to patients, considering the patients are already suffered with illness.

My both kids are regular customer with Dr Dan, Pediatrics who are always our first choice over the past 11 years. This is my daughter 4th admission. Everything in order when last day ( number 5th day in hospital) of stay I went to insurance counter ask the claimed form back. The person in charge call up to Dr clinic. The nurse ( Chinese) who pick up call. Over the conversation she told me I should had inform early neither the insurance counter. And she repeated and highlighted 2-3 times about this statement. I told her I handed the form to insurance counter on the next day ( day time) of admission. And the insurance counter has passed it to clinic on the same days. Most tested reports are out on the first admission day. In the past 3 times admission experienced I always get the claim signed form before discharge same as my son last year (2021). In all chaotic situation, things happened just come out a solution rather finger point. Highlighted and stress on a blame to customer is inappropriate. This turn us away although we will missed a good Dr here.

First time visited in Sep 2022. I am from Jakarta and went here for my own health check up with other family members. Despite all the good things about the doctors, my first experience mostly was not that pleasant. Not all, but some of the people here (esp the front desk people) are not friendly at all! I am sure they are aware how many Indonesians coming there and as a foreigner, it is normal to be confused and need some guide on where to go, who to ask, what to do next, etc. And some of them seem like resistant to even listen to my question. Nurses are nice and helpful though, at least based on my experiences. The hospital itself is clean, nice, and cold! It has water dispenser everywhere, a cafetaria, bakery, but not a lot of food options nearby the area. I was surprised to see the cleaners in the hospital cleaned every single seat, including every single arm rest. Hospital front desk service is not open for 24 hours.

The most disgusting management i ever saw. The management treating the staff like the way it already breaching human rights and labour law. there are long working hours and sometimes even more than 10 hours 13 hours of certain medical personnel and nursing staff. And endlessness of night shifty that exceed what a person could take. And changing planned shift sesuka hati. Wondering the management don’t even care for the staffs health? And work life balance? or well-being? Especially for the female nursing employee, 7 days 8 days night shift in a month!?! Sleep being deprived, hormone got affected, menstrual didn’t come on time. Have you ever think about that?or look into that? Where is humanity? please laa, work on that for the improvement instead of continuous exploitation. NEW UPDATE ON 20 NOV 2023. THE PROBLEM MENTIONED ABOVE NOT IMPROVED, JUST WORSEN. LATEST UPDATE 21 FEB 2024 NOT ONLY ALL of MENTIONED ABOVE DIDN’T IMPROVED. I ALSO FOUND that the HR manager FIONA LIEW and HR personnel TAN BEE BEE are so MANIPULATIVE.

Compared to me and the last time I visited, the situation in this hospital has indeed improved a lot. The quality of the staff has improved. As long as there are employees, they will greet you wherever they go. The clean environment is also pretty good. Compared with other private hospitals before The charge here is that the system is less than before, the price is medium, and the facilities of the ward are very complete.Compared to other private hospitals, the beds don’t have to wait that long. I believe that I will get better services when I am admitted to the hospital next time.

WORST HOSPITAL SERVICE EVER. The doctors were okay, although we wait for 4 hours to see each doctors and consulted for 5 minutes only. Many of them are very rushed when checking us eventhough we waited hours for them. I suspected there were a backroom where people can cut the line behind us (unlogical because 3 people came out suddenly, yet the number did not change at all) THE NURSES ARE WORST, TERRIBLE, NO MANNER, BAD ATTITUDE. All Dr. Oh Kim Soon staffs are RUDE. Yelled at patient. All the patients would probably get hypertension because of the nurses. The pharmacist, Jonathan Kuoy or something also very rude and very hard to communicate. Learn to appreciate your customers. Definitely will never come back here for any checkup in future, i rather go to glenneagles or Singapore instead.

First time here, planning to get second opinion for my wife. Hopefully everything is allright. Doctor cost around 250-300 ringgit. The Hospital is clean and modern, looks good.

The worst hospital of the whole Malaysia. Many bad experiences with the doctors over there. The last drop was vaccination buster. We paid RM 148, when me and my husband came for procedure, they already filed up the syringe without showing to us. We told them we are not going to accept this buster, we want to see the battle, we have to be sure that the vaccine that we are getting is correct. Doctor Leong Kar Hing told us we should tell him earlier we want to see. Nonsense. The person to whom I have to trust my health doesn’t know even simple rules of vaccination!! He said they doesn’t have anymore. We insisted to get the new one. He went out after 20 minutes came back, was trying to manipulate something with the cold box, asked nurses to stand around the box to cover. When we saw this we decided to not to do the buster over there, since they trying to bluff. Once he heard that we doesn’t want, he became very happy. I asked for the duty manager and refund. Waited for her another half an hour. They were dragging the time. We couldn’t wait. Left and went to another small clinic where our buster went smooth. Rm 99. And we was shocked when we saw the email from island hospital that they are congratulated us with the successful buster. I can’t even imagine how unprofessional and greedy have to be to do that! Than manager called me, her name is Josephine Wong (later we knew that she is marketing manager, which is also nonsense, how she can be related to this issue). So she said that amount is not refundable. But I told that is not fir our case since is their mistake and unprofessionally. She said she will update me. Almost three weeks I was calling and rushing, today she told me that they decided not to pay back. I told her in this case will meet them in the court. She laughed back and said ok. Never go tho this lousy hospital!

The first time I admitted someone,this would be the last. The toilet is so smelly,the food was average and the best part of the television was awesome. You change the channel and the next television to it changes too. Room was dusty. Amazed with their chargers. Waiting for the bill for breakdown. The nurses were friendly and helpful

I did a medical checkup for the first time in my life here. From my experience, I can say that the flow of medical checkup operations is clear and effective, it's just that patients who want treatment/medical checkups here have to be patient in queuing. My tip is to come in the morning to register for a medical checkup or you can register directly through the Island Hospital website. Then for those who want to consult with a doctor, my advice is to come before 7 am so you can take the queue quickly.

Medical check up took too long. My first one took 3 hours and the second one took around 4-5 hours. When we ask the nurse they only answer just wait until they call your name. Really Disapointing

Great service. Did a left knee ACL repair under Mr Aaron. Caring doctor that will check on u before and after surgery. Amazing nurses (SN Suhana & SN Kayathri) which is very attentive to your needs in wards. The physiotherapy dept is packed with in patient n outpatient people so can’t expect a one-to-one session. However, physiotherapist Tan Lun Wei did a good job in getting me walking again on day 4 post surgery. The food served in ward is very healthy. Discharge procedure was very slow. Waited almost 1.5hours to finally step out of the hospital.

Consider as my family & friends recommended hospital, hope everyone who visit here for medical care, will recover soon and healthy as before.

Doctor and nurse did a good job on admission and surgery. But, why is the service so terribly slow and bad. Discharging took an hour, just for 5 person’s queue. When its my queue, they said my bill had problem and they will call me on the day itself to sort it out. Guess what, they did not. they said i wont have to queue anymore if i return. Guess what, when i return the day after when they called to go through a painstaking wait again.Schedulings regarding times were terrible. The wait time in this hospital is really bad.

Irresponsible, inefficient, only priority to entertain Indonesian...... Work slow.... And pushing around their duty..... Disappointed experience. Another story, they don't even have hand dryer machine or hand wipe paper in the wash room, only can get the toilet paper next to the toilet bowl...... First class charges, low class services.

I came there for Medical Check Up. It works very professional with nice nurses served well. I arrived at 8 AM. It takes 2hours for check up. Then waiting for Doctor consultation at 12 PM. Dr. Tamil give me great satisfying consultation.

Well expand. Nice ambience and very clean. Our waiting hours become more comfortable.

Absolut confusion, very long waiting time even with appointment. (8:30 … at 10:00 still no doctor in sight) Then long discussion until clarified that letter of guarantee is valid. Like many other reviewers write, if you care about your time. Don’t go there. I will Never again …. I go Gleneagles. Curious whether I get the standard generated reply for low rating review.

If there’s any way to report a hospital, I would do it immediately. Yesterday my grandpa was struck with an emergency condition where he couldn’t breathe (shortness of breath), vomited excessively, mind gone unconscious, and felt extreme chest pain, and he’s an elderly of 84 years old. Under critical situation like this, ain’t saving him the first thing to do? But no, we sent him to the Island hospital for emergency and this island hospital had the audacity to DECLINE my grandpa’s emergency admission. I couldn’t believe what I heard. They didn’t even get my grandpa down the car, didn’t examine his situation and declined his admission immediately. The reason they gave was because my grandpa didn’t do COVID19 test before the admission. So what you meant is, under critical condition like this we still had to send him to do COVID test first? Ridiculous. Can you please hear what you just said? Remind you, you’re a hospital, your utmost value should be saving people’s lives. On top of that my grandpa is not young, didn’t he require much more attention and immediate checkup? We understand the COVID19 concern, but don’t you have a SOP for situation like this? Absurd. You should feel shameful, and you’re indeed a disgrace to the medical industry.

Before Covid-19 pandemic, Indonesian medical tourism usually will stay in local Penang Hotel. But today after pandemic, Indonesian Medical tourism team did not stay in local Penang Hotel. We are local resident arrived hospital at 10am and sit in the hospital until 5pm and make us have to take another day of half day leave because we just taught half day after called reception and the reception did not told us today have Indonesian group. Unfortunately after waiting a while, found out Island Hospital priority Indonesian first but the Indonesian are not in the hospital. They took the number 1st in the morning, then go to travel around island. This means that they have lots of free time. Why the Island hospital did not separate the waiting number for Indonesian because sure can know their flight arrival time? Example another number specified to Indonesian on a specific day and another special number for local residents on a special day for local residents. Another worst part is Island hospital arrange Indonesian in the first place and let the local residents in the behind place. This will causes a high spread risk of Covid-19 because according to the World data, Indonesian less Booster covid19 vaccination rate of their population. If Island hospital always priority Indonesian first and did not put local resident in the 1st place, then Island hospital should go to Indonesia open a hospital because Island hospital now is located at local residence of golden land. Another question is how can Island hospital let the Golden Citizen follow the First come procedures? As a professional healthcare Centre, they should follow the Government vaccination step example put the OKU and Golden citizen in the 1st place because the Worldwide specialist said that Golden citizen is the high risk of any kind pandemic. We saw many Golden Citizen around 70 years old sit inside the hospital a whole day and some of the Golden Citizen need to come back the hospital because of Island hospital operation team lack of coordination. On that day is one of the doctors routing operation days but the registration counter staff still giving queue number to the patients. Due to this matters, I call customer service and enquiry whether this day is doctor operation day. Then she ask me which doctor and want go pass the line to the doctors clinic. I am very confused that past few year when I called reception, they will immediately let me know which doctor usually will be doing operation in a specific day but now, the registration counter seems throw the information jobs to the clinic. The customer service and reception manager should going around the clinic rooms and keep the information to their subordinates.

They have built a multistorey car park right beside the hospital, but only a few levels tall. Not sure why they wasted a big size of land just to grow some grass on it. Let's hope that it's enough for all the staff and visitors when the hospital goes fully operational.

went on the 1st opening day, maybe it's in soft opening as certain parts are still under renovation, the design are much more modern, very open and spacious throughout the lobby and reception, the grand lobby feels like a hotel than a hospital the cafeteria has very few food choice for now but has more seating area the toilet has very few urinal bowls for men and everything is wide and spacious the carpark should have build a few more storey tho, with about 6 storey, could not have enough space in the future

The Island Medical City (IMC) at Peel Avenue and Pierce Road, here will be the first of its kind medical hub in Malaysia, complete with state-of-the-art medical equipment and the largest and most advanced tertiary care facility in Penang. IMC would be an expansion to the current medical facility in Island Hospital which would encompass in total a 600-bed medical complex, medical suites as well as a medical tourist hotel as part of its facilities.

I have given birth at this hospital and I had the best obgyn in the world Dr Narinder, who would spend time and never was in a hurry to send you away with unanswered questions. I also commend the nurses who took care of me with extreme kindness. I am still giving it 3 stars instead of 1 only for these 2 factors. As I saw more and more specialists, I started noticing how bad the service really was. Each doctor had only a few minutes for you, few even have a set timer of 2-3 minutes. I am not kidding. What kind of service do we get for so little amount of time? No questions asked, none to be answered. And mind you, the hospital charges lots of money. We as patients feel disrespected and disappointed, we are not money bags! We are humans and want to be treated with care, given good amount of time to be taken care of. I know it came after new management and it upsets me that I had to leave this hospital's service and choose a new one with a more caring attitude to patients. As for the birth experience it was good, nurses were helpful and my obgyn was amazing. However some nurses did not have enough knowledge about breastfeeding which is pretty basic for health professionals. My concerns as a new mother were not solaced. So all in all I am grateful to this hospital for the good experience it gave me and I feel disappointed in quite many aspects of patient care.

First time visited from Surabaya, Indonesia. We booked appointment with Dr. Chow & also full health screening for the next day. All done through online system. When we arrive there, they help us and direct us what to do and where to go. They also help us keep our luggages because we couldn’t check in yet to our accommodation. The doctor and the nurses also polite and helpful. The only downside is the waiting time is so long because so many patients. For health screening we came at 8 am, waited for an hour to be called, then finished at 12-1 pm. Then we need to come back at 3 pm to see doctor to read the results.

billing department is frustrating. I paid the bill on Sunday, and was only provided with advanced deposit receipt. I was promised that the hospital will email me the receipt on the following day (monday). It is Thursday now and I still have not received my receipt. If you can do what you say, just give me my receipt on the same day, if your cashier is not there, it is not my problem!

Why you allow 2 que lines concurrently running? For who come early 5am to que at the counter, then other came late 6:30am que at the machine...question now who will get the number 1????

One of the most important and highly reputed hospital 🏥 in Penang Island and GEORGETOWN area which is situated on the city center connected with so many residential areas and commerical aspects nearby. Coming to the point and highlights of the hospital is 1.Service is Good enough but the waiting time of doctors appointment is to be taken longer and half of the day will be gone each time to Visit this place 2. Such a spacious area of each floor to be separated with clear board signs to be reached easily to the place we have to go 3. The most important and good thing is For the child care they allotted one full floor and set up with the children's playing area on the third floor to avoid the disappointment of waiting a long time to meet the doctor. Mrs. Jayanthi Carens looking for my wife which gives good 😊👍 kind of service on medication with each time clearly explanation of baby growth. 4. Good Lab set-up with little fast service for blood test on time . 5. Cafeterias are available at the ground floor with spacious seatings at the end of the hospital. 6. Car Parkings are available separately for the Out patients on the separate parking 🅿️ building for four floors each time we can get easily to the car park but it's little congested during many cars inside. TNG wallet entry at the entrance and exit ,so better we carry the TNG Card each time whenever you visit the hospital. 7. The biggest let down of this hospital is frustrated waiting time it kills the total day by waiting itself . So better you can go early to avoid long waiting times especially for the kid's doctor. 8. Finally I wished to mention about the location situated of this hospital was fabulous 😍 and beautiful greenish natural surroundings of tree's atmosphere of hilly view. 9.Over-all Good experiences with quite unhappy long waiting time .

My highlight; 1. Receptionist on macalister wing is helpful with all information we need from the registration process to the doctor schedules. 2. The service and waiting process for the doctor is quite long 3. Then If it turns out you need a laboratory examination, the waiting process for it to be served is quite long 4. It seems like this hospital lacks medical staff

The receptionist of pressing number is taking thier own sweet time to switch on computer and press number for queing number 1 (from 4am standing Infront of counter). Where we can actually press the Number and take a sit. Then the registeration counter also super slow....should come in 15 min early but coming sharp 7am then only switch computer....then the scan barcode registeration can press number faster then 4 am standing number 1...what a great system which create by island hospital

The most extreme counter refund.!!!!. Tgu i will make a report to a police or consumer department... It's an easy job.. Extreme

Very attentive staffs/ nurses in the I-Health clinic. The spacious and comfortable waiting area makes the waiting time very well pampered with attentive staffs handling the procedure step by step and keep our waiting time very minimal for the entire full package medical check up… they also try their best to assist the report to be ready within short period of time. last but not least is the attending staff - Ms Tan xxx Chan ( sorry can’t remember her full name) who attended my consultation for the check up package, additional service for helping me to do registrations for my other doctor follow up.. overall experience with Island Hospital health screening team is superb 👏👏👏

Doctors here can get very impatient when it's crowded.. to get more business I suppose.. the medical equipments are up to date though..

Went to seek a specialist on my trigger thumb, but he don't seem to be of much knowledge or maybe it's not a surgery case. Was billed RM241 excluding medicine, which was prescibed and bought from a pharmacy. No improvement at all after 2 weeks. I found out today that a friendcwho is suffering from trigger finger was there too on the ssme day as nd being charged the same amount snd until today, no improvement too. This is a hospital that cares to make money only.

(Translated by Google) Formerly the best hospital. Unfortunately this hospital is very realistic and lacks care for patients from Indonesia. So for Indonesian patients starting in June, they must be careful because it is very material. (Original) Dulunya merupakan rumah sakit terbaik. Sayangnya Rumah Sakit ini sangat matrealistis dan kurang care dengan pasien dari Indonesia. Jadi untuk Pasien Indonesia mulai Juni harus berhati hati karena sangat matre.

Good service at lobby, had been waiting from 7 to 730pm and now till 8pm and I still waiting hahahaha

I Don't usually write reviews but this time i have to! (My Case was quite challenging) I visited Dr Vanessa Naseem Neoh for my eyelid problem, after consulting with many other ophthalmologist who were only able to provide temporary solutions. I had my eyelid surgery at Island hospital Pulau Pinang. I am very pleased with the outcome. So Worth to see her. I highly recommend Dr Vanessa to anyone. She is very experience ophthalmologist in handling eye problem and eye surgery. Im very satisfied the eyelid surgery did by Dr Vanessa. Great Job appreciate much it it look exactly the same as my youthful eyes and attractive eyes. She took the extra effort in explaining the entire eyelid surgery process to make me more comfortable with it. She is very friendly and will explain the operation and answer all your queries. She treats patient very well. She will also care for the patients recovery after surgery. She is so honest transparent and not as hierachy oriented. She will tell you whether can or cannot do and not overpromising or asking you to do a procedure that wont solve your problem. She charge very reasonable price. All nurses and staffs are very kind and helpful keep up the good work. (May god bless you always Dr Vanessa)

Island Hospital Penang has State of the Art medical treatment and facilities. Most staff from admin to medical nurses are friendly, courteous and caring. Special mention to Dr. Aaron Lim for his expertise and you will be assured that you are in good hands. The security staffs should be trained in terms of detailed explanation regarding procedure for Free Parking Coupon. They just tell patient to show the complimentary parking coupon to the staff at the exit for a parking fee waiver. Since it was my first time encountering this I just drove strait to the exit and showed the security staff my free parking coupon and was told to get it endorsed by the staff at the post which was very far behind, therefore, I have to reverse back and stopped by the side, got down and let the staff endorsed the coupon in order to exit. This staff was very rude and in a very loud tone said that I'm blocking other cars which it wasn't the case as cars could still pass through to exit. I than said that the other security staff did not mention that I have to endorsed the coupon at the post on the way out which I didn't know there was one. I hope whoever is in charge of customer review to please brief the security staffs on this in order to be on par with the Service Excellence of Island Hospital.

Specialist is good and professional however the Nursing care need to be improved, slow efficiency and doesn't look like they care the needs of patient, my mum stay as lodger for couple days, the foldable blanket only can be released after they complete their task, sometimes even wait until 10:45pm... The drip machine keep on beeping and nobody bother to mute it out, but anyhow still have some professional nurse who cares. Hopefully the management can monitor the overall performance.

The optalmologist Dr Andrew Lim is a very good Doctor & awesome. Spending time with patients to explain well about the issues to the patients. Very good surgeon especially for cataracts implants. My mum totally blind 100% on one side & only 50% on the other side due to cataract & now perfectly fine. Highly recommended.

The security there are unreasonable, i wasnt allowed to enter the hospital when my parent (drop) me there to get back my document. Just because my pet dog was (in the car )after vet visit. The both non skull security shoo* us out like some virus, i had to walk miles with injured band aid arm to reach the hospital as there is no parking avaiable. The hospital need more educated and open minded security to work there, not some low mentality, uneducated security.

I am not writing about medical experience but the food they served. I went there with a stack of coupons for a meal in the cafeteria. Not much variety for dishes but nutrition wise was acceptable. I chose 2 pieces of chicken and 2 choices of veggie. See the pictures. 2 sets with drinks. Cost RM37. 60. Not cheap. Food was just average when you were hungry. But hospitals are always clean.

06JULY22 Island Hospital@PENANG … i visit eith Daaniya for her Medical Check Island Hospital scholarship for nursing@AIMST…Everything go well… she will join Island Hospital after her 3years study complete…

Thank you Mr. Lee Hock Keong, Dr. Gan Boon Chye, Dr. Haniffah from Island Hospital for your excellent care and hard work for the treatments and surgeries of my uncle, Kwang Meng. I don’t know where to begin when it comes to saying thank you. The entire family was concerned when he fell sick a few months ago, and you guys really helped us every step of the way. If it weren’t for you all, I don’t know how we would have handled everything. I wanted to let you know that he’s doing better and better, and it’s all because of your professionalism and dedication to help him go through. I am representing our family members to send our love and thanks to you all. Thank you for everything you have done for us. We are most appreciated!

Went to the emergency ward thinking that I might have apendicities. Had to take a CT scan. It proved to be something else. Everyone was very nice, gentle, patient and professional. Much respect for all the doctors, nurses and other employees. It's also very clean, the cleaning person I saw was not sitting for 1 minute, cleaning everything.

Noormala, the worker at the cashier desk was incompetent in mistrusting my word and what was written in the report. She wasted time making calls that could have been saved.

#Update2023 Friendly Doctor & staff, at patient bay very friendly 👍👍. Overall ok. But surau is small and located at outdoor near parking

Staffs and nurses are lost and only minding their own business and being very unhelpful even it’s not peak hour. Patient and the family hav to run here and there hence not getting any more effective assistance. Please be aware on the quality of your staffs before you lose your business.

Private hospital in Penang

Just a minor suggestion on the waiting time for follow-up after discharge. It'll be good if TV is turned on and some soft relaxing music is played at the waiting area to soothe the patients. This aside, would like to give compliments to the staffs of the hospital who attended to my mum from 18 to 23 Dec - Dr Lee of Neurosurgery and other medical staffs are so helpful and attentive to my mum who got admitted due to road accident. Thanks and keep up the good work!

came here all the way from indo to cure my tumor the doctor and nurses is super nice and very informative, and imo the service is quite fast the nurses inside the operating room and ward is also nice and helpful thankyou so much Prof. Dr. Wong Twee Juat for your help, i’m very much healthy by now! oh and p.s every food in their canteen taste very good!

The lady at the pharmacy desk was extremely helpful and let me use their phone to make an important call. I unfortunately don't remember her name, I believe it started with a V

the hospital is complicated. the nurse's service is unethical. the service is very unpleasant. with expensive doctor's consultation rates.

The doctors here work really well, quickly and satisfactorily... Dato Robert Ding and Dr. Badrul... I like them... but the service for Admission (Cashless Insurance) is bad and very slow. When I first entered I was immediately asked for a deposit, even though it should never be like this in Singapore, then when I wanted to leave I was asked to add another deposit, I didn't want to. Because the Insurance and Hospital should take care of it. It turned out that the form for the doctor had not been filled out and completed, but the blame was on Insurance. I was also asked questions here and there, it was amazing... Please fix it immediately and pay attention, it's a shame, the doctor is good but the admission service is slow and gives the impression of being pushed around all the time. Thank you.

Had issues with the queue before, actually I don't mind but I'm so sorry once again to Island Hospital! Actually they really good doing their things! The information that they gave are really good. Got this compliments from them<3 Really appreciate they works! How they solve the problem is really good. LOVE IT🫶🏻

Staffs are very attentive to every needs and follow the SOP & procedure.

Good service from hospital staff and Dr Wee. Only problem is parking staff lol. Quite rude to me when i arrived and realized it's cashless parking only. I didn't bring my tng card, and also didn't bring my IC. I thought i could take a ticket and pay in cash, but the staff (malay woman) just said so u cannot come in lo. That's all, no solution provided. Then the security guard make rude gestures at me when i asked if i can try my watsons card and told me off. Don't like to layan guests then.... Find another job, there's no need to be so rude.

It's a busy hospital. It has a high number of specialists. The consultation queue is usually long. The nurses are dedicated and can communicate well with patients. The doctors are quite busy so you would better write down the things you want to ask and ask for clarification if you do not understand what they are saying. You can ask them in Malay language, Indonesian language, or English language. The price is on the high side.

Staff at level 2 Nurul is slow ,took me 30 -40 mins to get registratiom done . 22 Sep 2020. Usually is efficient in island but not from her. Doctors and nurses are great but admin staff is horrible for registration

The doctors are great, but how the hospital manages the after hospitalisation is not very satisfactory... The long que by the patients to register for the follow-ups/consultation need to be reviewed...not efficient.

Hospital staff are very good , they will respond very quickly . Good hospitality.

Doctor was professional. Pharmacies and cashiers are real slow though.

I think the price was great if i compare with other. The doctor n nurse very helpful.. easy way to get wifi when u came from other country.

Thanks for the free grab service and was overwhelmed the customer service crew booked for me a free grab from Island hospital to my home ..Professional Dr and waiting time is very acceptable . Ambience is clean and hygiene. Nice and polite doctor and nurse. Safety precaution against Covid-19. Fees are affordable and other charges are low.

Poor service attitude 👎👎👎

Professional specialists.

First encounter at the registration of Mysejahtera, everything is written in Chinese language only. As an expatriate, how do they expect me to understand things? Next, the registration all are done manually, and the staffs for registration also is not friendly at all, just ask us to sign the letter of confidential without a proper explanation. Parking sucks, too narrow for car to go and very far from the hospital entrance Need to walk under the hot sun . Overall, did not have a good experience with Island Hospital, just overated.

Friendly dr and nurse.

Ok

I am here for the I-health screening. Overall experience is good. Just that after the ultrasound and X-ray, I was asked to wait for doctor to review my report. However, the estimated time was not made known to me and I need to wait there. I have been fasting since 10pm the previous night. I think if I can be allowed to go for a short breakfast, that would be great for me.

Have to give a big thumbs up for the doc and nurses here! For time like this i got injured and needed surgery, and Dr Aaron knows what he is doing, so happy i got him take care of my surgery. Nurses are all so nice and so helpful. Food here is seriously good too. They gave me 6 meals a day! Gained little weight from that😅. But so far this is great hospital!

Average...nothing special.

Doctors are very professional but nurses and facilities are extremely poor.

Operate my mom cataract. Dr Vanessa is very professional and very gentle doctor, highly recommended hospital. Nurse is very helpful especially nurse Sukiah Hanim. Good services...

Came here for the health screening package. Everything went well. Hospital staff and doctors that attended to me were professional and courteous. Equipment and facilities seem pretty up to date. My entire experience was rather pleasant. Keep up the good work, Island Hospital.

Great service! one if of the best among penang hospitals!

(Translated by Google) Hi I AM LOOKING FOR A FRIEND ATISTEN -ENGELBERT HUMPERDINCK FROM THE UNITED KINGDOM I wonder if he is England at this hospital by AMANDA CAMPCELL SWEDEN (Original) HEJ JAG SÖKER EN VÄN ATISTEN -ENGELBERT HUMPERDINCK FRON STORBRITANIEN JAG UNDRAR OM HAN ÄR INGLAND PÅ DETA HOSPITAL FRON AMANDA CAMPCELL SWEDEN

Friendly staff and doctor. Bring jacket though next time if planning to visit, the Aircon pretty cold.

Service of dr. Lee Keat Huah and CS Lillian Ang is very highly appreaciated. X- Ray dept done a gd job

Good hospital & Great service

excellent service!

STAFF HERE ARE AMAZING, VERY HELPFUL & PLEASANT!

Good medical facilities

.... but very good terament

I'm having a nice experience in this hospital..

(Translated by Google) To be able to stay a long and unclear patient stay ... Professional doctor, the cost of surgery and treatment is cheaper than the hospital in Sgp (Original) Utk dpt kamar menginap pasien lamaaa dan ga jelas.. Dokter profesional, biaya operasi dan pengobatan lbh murah dr RS.di Sgp

sorry to 1 of malay lady n 2 chinese lady in counter of island hospital today.sorry on b 1/2 off my mother for registration issue.this is not about racist.mybe just small miss understand.thank for the lady how had register for my mom.

Nobody picked up the general line! When finally many times after calling, managed to get someone answering call, one reception put me through the line but was cut off half way. Called again, another lady asked me to check on their Facebook. The best part is the Facebook number called regarding the vaccination appeared to be a recording voice stated it's an error number. This is unbelievable!

Wifi ID: guest, Wifi PW: guest Dr. Teh Chee Ming is the only child specialist in Penang, who has specialty in nerve field. He is a consultant paediatrician & paediatric neurologist located at Level 5, room 5-003. Be sure to consult him if your baby / toddler has unusual symptom. The nurses are friendly too.

Absolute awful receptionist from the general line. I don't know her name but it's today 8am. I called yesterday and their psychiatric department was such a pleasant to talk to. But that one rexeptionist today, just wow.

Very ineffective payment and medicine collection system. Takes forever for the queue to move when in fact the counter are almost empty. Can easily say the processing time for payment for each customer can take 10minutes. Is this a tactic to make your hospital looks crowded by offering slow services?

We had a smooth and as pleasant as the universe could afford stay at Island hospital, all the nurses were professional, Dr. Maha and her assistants were top-notch, definitely recommended if you can afford it.

Had endoscopy & colonoscopy screening for stomach cancer. Luckily test negative. Highly recommend Dato Dr. Robert Ding. Overall good service and facilities. One of the best hospital in Penang!

Paid more money for see Doctor and nurse black face 😠. Stay in 5 star Pls hospital but 2 star service.

First time experiencing as a Day case admission at your hospital. Very bad experienced encountered especially on the process flow of patient journey and long waiting time due to your hospital inefficiency! I was an elective case for scope . I have signed my insurance form 2 days before my scheduled admission date 22/6/22 @7am. Clinic nurse Zity assisted me well on the 20/6/22 till admission counter for signing my insurance form. Thanks Nurse Zity I was asked to come in for admission at 7am with fasting and had my bowel preparation a day before I came to your Level 1 Endoscopy registration counter by 7.15am 22/6/22 .I was asked to continue to wait for my turn. Your Outpatient Surgical Nurse Suzylyn came to see me for some explanation after she got to know my case from your ex staff. Thanks Surgical Nurse Suzylyn I have been waiting waiting and waiting with no feedback till at 10.30 only being called for my turn for registration! Huhh !! Very ridiculous and unsound process! at that time your staff told me my insurance has yet to get approval!! need dr to answer questionnaire. She asked me to wait for another an hour or If I want to pay cash then she will register now! What is this ?? What Kind of manner that your hospital has ? By right your hospital should get patient's GL ready before could ask patient to come in for admission! Very bad indeed with Inefficiency planning At that time I still haven't got my routine Covid test done prior pre procedure.. is already nearly 11am and nothing happened! Nearly to 11.30am then only they registered me followed into your L1 Endoscopy room. Just imagine I have been waiting for nearly 5 hours at your registration counter for an elective planned admission for procedure!!! But luckily your Sn Nelsonraj has attended me well, thanks to him. He has assisted well with reassurance given nor doubt I felt Very uncomfortable in your congested Scope bay with 8-10 patients were insides. Some lying on stretchers some sitting and waiting for turns . Your bay corridor also got stretcher with patient lying down. More or less look like GH setting !! I believe as patient and customer got our right to deserve the safety and comfort care as we are paying for your services! After scope procedure by 3-4.30pm, I was resting at your L1 Scope area, nurses are ok keep asking whether I m ok or not nor doubt I have vomited few times. Then they mentioned to me to go down to Clinic for discharge process after seen by Dato Just Imaging !! Your hospital has kind of very bad poor process flow for asking your patient to self going down to Clinic and waiting there for discharge process !! Do You know that Patient who has undergone sedation NOT event after 6 hours has Potential or Risk of Fall due to the effect of sedation ?? Is your hospital safe for your patients ? Is your hospital care for your customer? Your hospital has MSQH Accredited ! Why not focus at patients' Safety or patients centered? No warm drink serve to post procedure cases too ! When came down to Dato Ding's Clinic, I have approached a tall , thin Malay nurse. I related my case to her for intention to get me seen by Dato fast as I still has dizzy spell. Worst part is she told me that everyone here needs to wait for their queue not you alone. Like this hah! talking to your customer (bad indeed)!! BUT luckily another look like sabahan nurse is understanding with soft approached towards me with explanation. After seen, I was asked to go to in patient discharge cashier to sign some form . I went there, my number been called and your cashier asked to wait again … What is this? After waited nearly 30minutes then only cashier asked me to pharmacy to get my medicine by that time is already nearly 7.30pm Your whole process flow is very very bad. Needs improvement. Many of your waiting Your customers felt the same . Your doctor is experienced and your nurses (clinic nurse Zity, , look alike sabahan clinic nurse at Dato Ding's clinic, outpatient surgical nurse Suzylyn and S Nelsonraj) are good and approachable. Thanks to them again .

Overall i have had good experience bringing my baby boy to island for check up. I also delivered my baby here and the service was good. Recently I was admitted for appendix surgery at A&E and the staff response and registration was very fast and smooth. The only downside which I experience recently was the follow-up to my surgery with Prof Dr Wong who is a good and efficient surgeon. I passed my card to the nurse at the clinic who did not mentioned I would need to register at the lobby. I only found out after sitting outside of the clinic for 2 hours. I had to wait for another 2 hours as i was the last to register despite being one of the early arrivals. My mistake was assuming the registration would be done by the nurse, which was the process done by my paediatrician Dr Hwang. The nurse took my card in the morning without mentioning anything, prompting me to wait for additional unnecessary hours. Perhaps would be good for the hospital to put a signage outside each clinic to show registration process as different doctors may have different process. *update: received a surprise call from island hospital a day after i posted this, who will schedule my next appointment for me. Appreciate the extra service in response to my comment here

As visiting Americans, we needed X-rays and doctor consultation on a broken arm. It was easy, didn’t wait *too long. Doctor was great. Cast removed. Reasonable price out of pocket (no insurance). Full review on our independent site. 🌏✌️

From the time you drive in to drive out, it was a pleasant experience. The reception and the staff at the clinic were all very friendly and willing to listen and help. The best was when meeting with Dr. Chan Mei Wai. She was absolutely caring and very knowledgeable. It was one of the best hospital experiences I have had. Please keep it up

Amazing views of Georgetown from the conference center Peel Wing.

No idea where the motorcycle park is. And the lady guard is busy listening to ear phone.

Nice environment. Like Singapore XD

Not the best experience. Got my waiting number and waited in front of doctor’s room. Turns out you have to hand your document to nurse inside to get yourself in waiting line. What’s the point of giving waiting number then? Another patient who came later than me got consulted before me bcos of this. Everything is also manual here (registration and getting in line for consultation) despite its modern look.

Great services and all the doctors are nice

From the time you drive in to drive out, it was a pleasant experience. The reception and the staff at the clinic were all very friendly and willing to listen and help. The doctor was absolutely caring and very knowledgeable. It was one of the best hospital experiences I have had. Please keep it up

Very very bad service. Nurses are RUDE and NOT WELL TRAIN. Even press call bell it took long time only come to my room. Anything I asked, they said donno, just leave me waiting there. If not because of other hospital are full, I won’t admit in island hospital! The doctor came to me at 8am said I can discharge but they drag till after 6pm means I have to pay 1 more day for the room fee!

Recently, our beloved mother (Mdm Teoh Chin Choo) was admitted to Island Hospital under the care of Dr Leow Chai Hooi (Internal Medicine/Respiratory Medicine) . Dr Leow took very good care of our mother, and provided excellent, dedicated and professional care services. Dr Leow also proffered meticulous, appropriate consultation and advice to our family. Thank you very much, Dr Leow! We would also like to express our heartfelt thanks to all the nurses at Peel Wing HDU and Wad #603. "You are our angels!" The arrangements and communications of ambulance services left little blemishes, though. But, the two First Ambulance staffers were commendable. Thank you! We would like to take this opportunity to strongly recommend Dr Leow to anybody who needs her professional and dedicated services. TQ.

I would like to recommend Dr Abdul Gafoor for any surgery related cases because my aunty feel much better after done lap cholecyctomy and no any complains of pain. On top of that , Dr Malik has plan out treatment for my aunty as she suffers from diabetes too. At current situation, she has no pain and we'll controlled diabetes. Once again sincere thanks to Dr Abdul Gafoor and Dr Malik for treating my aunty.

Special appreciation to your exceptional nurse Ms Tan Poh Chan from Health Screening who was pleasant, attentive, courteous, professional and so very helpful during our visit. We need more like Ms Tan Poh Chan in the nursing profession. 🙏🙏🙏🙏🙏

I accompany my opungs here. Many good doctors here BUT the hospital system really bad. The flow is really unclear and the staff didnt give a detailed explanation what the next step. Nurse also didnt have good hospitality. We also had to wait really long times because they didnt have a clear queue, clear information, and an inconsistent doctor schedule. In the hospital, I saw so many confused and protesting people as well because of those problems!

The doctor and medical staff expertise and service is really good. No doubt. 5star for their service to patient. The problem is their account department. My wife admitted to undergo surgery. 2 specialists doctors attending to her case. After 2 week from discharge got called from hospital telling me the final bill is ready and asked to settle 10% Co-payment (insurance cover 90% only). I settle it thinking all billed is cleared. Problem started after 3.5 months. Received WhatsApp message from hospital saying there are outstanding bill for 2 visit (take note that the 2 visit is before I received call from hospital about the final bill status). With my super busy work I have to spend many days and hours to recalled back the whole chronology, check payment receipts etc. Then only understand there is one bill is left out from the payment. Who's fault is this? I hope the account department will work more efficiently and do not repeat this mistake again. Now I cannot submit again claim to my company for reimbursement as my file is already close when I submitted the reimbursement for the cash I paid for the so-called final bill 4 months back.

I been calling to 04-2383424 from 9.50am - 12.00pm but no one is picking up the phone. Just a simple calling want to get my client insurance status but no anyone who assist me. Client having bed experience also,, keep telling my client regarding the fee charges will be how much high instead of helping her to do test immediately although she is in emergency. Btw, two star is for high tech & good service of nurse.

Service was bad and extremely slow in Paediatric Ward despite having good paediatricians and paediatric surgeons. Medical equipments were all in very poor condition where can you see nurses tried to ‘mend’ them using plasters and micropore tapes. Just wondering if the readings coming out from all these equipments are reliable. There was this nurse Grace who asked us to wait until the heart rate drop and she left us unattended for hours with a spoilt SpO2 monitor which couldn’t even detect the pulse and SpO2. There was no nurse at the nursing counter almost the whole day. Despite being alerted that the patient was having difficulty in breathing and appeared drowsy, nothing was done! Patient was left unattended for hours post-operatively! Fortunately, the Sister of the ward assisted us when I highlighted the above issue. We then had to pay a few thousands extra for the prolonged hospitalisation due to their negligence and incompetence. Only if, they intervened it early, the patient wouldn’t have to suffer. I can’t imagine seeing if I did not escalate this to the Sister, a baby would have coded due to their negligence! This is intolerable! Before admitting your beloved child to this paediatric ward, please think twice or thrice! The rooms are not for babies and kids, not even for adults! You will be laying in your bed sunbathing from 1pm-6pm due to their curtains policy by infection control team. They changed the curtains to blinds which were as transparent as a piece of tissue paper. Unless if you want to get sunburn or be super tan upon discharge, I guess no one would want to stay in. Writing this review to urge everyone who plans or wants to admit your child or children into Island hospital Paediatric ward to think again and again! Though losing the chance to visit really good and experienced doctors, i will never admit any of my family members here again!

40% of the nurses are rude, lazy, forgetful and irresponsible. Where they tend to forget to give proper medication and will left the medication here and there. Even a simple thing of request for a parking coupon also required at least 30mins due to 1 push to responsibilities to one another In term of doctors some are good and some only willing to give advise if you willing to pay extra money. otherwise the doctors advise is please be prepared.

The health-screening process was efficient and thorough, and my Dr. explained things very well. The dentistry service was also top-notch. All of the staff that I interacted with were friendly, kind, and helpful. I highly recommend Island hospital. As a westerner living in SE Asia, I am very thankful for the quality care available here.

Had a great experience during my screening today. Package choosing session was well explained, payment counter staff on duty was quick efficient , humble, Customer-friendly and patient . Worth my time, money and I'm super happy with my result and service given by customer service, staff and nurse. I'll recommend this hospital for health screening and customer friendly service .

From first arrive welcome by a friendly staff at counter, smooth process during my screening and short waiting time, great experience, good job to the team. will introduce my family here for screening

Today queing for healh screening in Island Hospital is so confusing. It’s seems controlled by Agents who bring a lot of people (10-15 persons) without the need to queue and register as they already have a registration sheet at 7 am (which must be printed out a day before). While those wiithout an Agent have to queue since 6.30 Am and register at the same day in the morning. Furthermore, one of the Agent (male) could shut-down the queue number machine and restart the machine so those who have taken the queue number disappear from the record. Does Health Screening administration at Island Hospital now have to be done via Agent?

I like the place, all the doctors are very friendly towards their patients

good service

Telephone service is often unclear. Is there a service via text (Whatsap/website/others). We plan to seek treatment with Dr. Srhitaran next week, February 26

Very poor service.. My daughter was Admit with aia Insurance card upon discharge they told us The final bills are not ready yet u need to pay deposit of RM 3000…my question is at The first place y The bills are not ready? 2nd y they never inform to the patient before The addmission? I Think loh guan lye hospital is much more better than Island hosp..Island hosp such a useless hosp..