Kenny Rogers ROASTERS 1st Avenue Mall image

Kenny Rogers ROASTERS 1st Avenue Mall

Restaurant

😠 Just about to order, staff ask to wait & dia masuk dlm & i wait about 10-15 mins, but the staff never come back to take order & i blah terus, what a poor service!patotla xda org. People often mention chicken, staff, order, service, serve, Kenny, menu,


Address

Lot 4-13A, 1st Avenue Mall, 182, Jalan Magazine, 10300 George Town, Malaysia

Contact

+60 4-261 2033

Price rating

$$ $$

Rating on Google Maps

2.60 (163 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 10 pm
  • Wednesday: 10 am to 10 pm
  • Thursday: 10 am to 10 pm
  • Friday: 10 am to 10 pm
  • Saturday: 10 am to 7:30 pm
  • Sunday: 10 am to 10 pm
  • Monday: 10 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: chicken (22) staff (13) order (11) service (10) serve (7) Kenny (7) menu (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 chuah Y. 6 years ago on Google
    Was there 03092017 @7pm+ having 2 red hot combo rm43.80, mango magic RM 14.50 and four season winter rm7.90. total is rm66.20.first no one at greeter stand at all, not even a cashier. Restaurant full of table not yet fully turn over with dirt plate on it. Found a table, so have to self services to pick up 2 menu from side station ourselves. Try to flag and Waited quite a while before order taker come. And first bad news is Japanese teriyaki chicken set SOLD OUT. Disappointed. After place order, drinks and foods serves fast. The server who serve us food red hot combo doesn't give us any fork and knife. No tissue too. So we have to grab it from next empty table ourselves. Then their server job is done. When red hot combo been serve, menu stated serve with mash potato, coleslaw and baked beans. They change the baked beans to Mac n cheese and cold spaghetti salad in both our red hot combo without even inform or asking us first. Portion of the chicken is much smaller than previous dinning at Kenny Roger genting and also don't have any muffin.i remember Kenny Roger meal always come with their Kenny homemade muffin. So disappointed again. One portion us chicken wing cook OK the other was chicken drumstick seems over cooked. Not soft like the chicken wings. And make payment have to self queue at cashier counter in front. Whole dinning experience with this rm66.20 is totally overrated. Won't be dinning any Kenny Roger roasters from now onwards. It us a jokes with such a services.
    3 people found this review helpful 👍

  • 1/5 Blushing E. 1 year ago on Google
    Just about to order, staff ask to wait & dia masuk dlm & i wait about 10-15 mins, but the staff never come back to take order & i blah terus, what a poor service!patotla xda org.
    3 people found this review helpful 👍

  • 1/5 Andy Lo Tern C. 5 years ago on Google
    Cleanliness - Poor. Mold all over the sink while plates and cutlery are stained. Tables oily. Service - Slow. Terribly slow. Warm food all over the counter to chill but nobody to serve them. Great place and food, but marred by poor practice and work culture. Attached photo of presentation of the meal served.
    3 people found this review helpful 👍

  • 1/5 Angie N. 1 year ago on Google
    Came here with kids, walk in to have our meal. Only 2 staff including the manager were in the restaurant, voucher redemption have to wait the manager, payment also manager to attend at the counter, preparing foods also by the manager. The staff only can normal serving, both them not able to attend to us for foods order after sit there for 10 mins. When query, the staff even raise his voice that he can't do anything with the bad service.
    2 people found this review helpful 👍

  • 1/5 Agni A. 1 year ago on Google
    Its my fault to dine in here without check out the rating and reviews. I ordered Classic quarter chicken with 4 side dishes, mushroom soup and chocolate hot drink. Totally disappointed with the chicken which was so dry and hard. Chocolate muffin was dry too. I had to put extra effort to cut it to take the first bite. Ohsem rice totally not “ohsem”. For the positive part, the drink and soup was ok and the Staffs are good and helpful.
    2 people found this review helpful 👍

  • 2/5 John W. 1 year ago on Google
    I hate giving bad reviews but I am afraid that the food here is no match for the offerings in the rest of Penang. The fish with salad was smothered in thousand island dressing and the chicken was bland. The serving of wedges was woefully small. The staff were not at all rude but were almost silent in their interactions. This place can turn it around with more enthusiastic and engaged staff.
    2 people found this review helpful 👍

  • 1/5 Dr. Richard L. 4 years ago on Google
    Such an amazing place with delicious roast chicken. But service is super slow. Waited for over 45min. Food was ready as I can see them on the counter and left to chill such a shame. Cold soup, mash and chicken. Wanted to try the new salted egg menu but when it arrived no sauce. I was shocked and ask the waiter is this the right order. Waiter told me have to another 15min. OMFG. I waited so long for this kind of food. Unfortunately, the chicken I had was not cooked long enough and so hard and chewy. Shoulda expect something was wrong when the drink came 30min later. I ask for a cold ice water and it took them 20min. You can do better. Haha
    2 people found this review helpful 👍

  • 1/5 diyana t. 1 year ago on Google
    KENNY ROGERS PALING TERUKKK !! LAMBAT ! SERVICE TOTALLY OUT ! STAFF TAK FRIENDLY !
    1 person found this review helpful 👍

  • 1/5 Mariyam Z. 11 months ago on Google
    Waited more than an hour for the food to arrive, the waiting time was ridiculous. Overpriced as the portion sizes are not worth the high prices. Lastly, the food is very bland. Would not recommend going here at all. The only positive point is the good service from the server.
    1 person found this review helpful 👍

  • 1/5 George B. 11 months ago on Google
    This place has an ambiance of abandon and depression. Staff is rude and not helpful. Prices are are ridiculous. Would recommend going and trying local food instead.
    1 person found this review helpful 👍

  • 3/5 Emily G. 1 year ago on Google
    Perhaps it was on voting day and the staff has also changed because we never saw her before, but I find the staff rude. The side dishes are now so limited and please take note, they no longer allow credit card payments too.

  • 1/5 Fresa L. 4 months ago on Google
    This place is very bad don't go there the food waiting time is so bad I order a ayam goreng set with a soup, muffin and rice the ayam goreng was 15 minutes if I rate it below 1 star

  • 3/5 M i. 4 months ago on Google
    Ordered the half chicken, Mac and cheese and mashed potatoes with gravy. The chicken In the mashed potatoes were fine, But the mac and cheese didn't have any flavor or barely any cheese.

  • 2/5 Prathap T. 5 months ago on Google
    I honestly had way better food at other Kenny Rogers. I believe the problem here lies with too much of an Asian touch in their western dish. If you want to have an Asian influence in your meal. It should be a separate section. Like under Asian and/or Fusion. Built on a strong western dish and keep it western hence your name of the restaurant. I hope to see you guys improve in future. Good luck.

  • 1/5 nurdeeina1905 1 year ago on Google
    Bad services and food quality is beyond expectation. Worst! I need to wait for ages! The food is tasteless seem like u just mix the food with oil and cheese only! Totally dissapointed!

  • 1/5 Mirashini MSUC P. 10 months ago on Google
    Worst service by the staffs over here The staff's are being too racist over here. One of the Indian Muslim staff volunteerly wanted to handle the customers instead of handling the customers whoever called 1st. We waited for almost more than 1 hour. After 1 hour the staff's came and let's know that they are having lack of rice an chicken.After let us know she go and serve the exact same food that we ordered to other customers.

  • 4/5 Marcusof s. 10 months ago on Google
    Roast chicken quality is much better than other fast food outlet chickens and it goes well with black pepper sauce offered. Service is fast because the chicken was already roasted, just need to heat up the black pepper sauce and take away. At RM58, this is value for money. However looking at the customers volume or the lack of it, this outlet might not be here for long.

  • 1/5 Leow Tze S. 10 months ago on Google
    My last visit to Kenny Rogers reminded me why I haven't been there in years. The food is way too expensive, and the portions are pretty funny. The quarter chicken is really small, and it's only a little bigger than one piece of chicken at a fast food place. As you can see, the vegetables are dry and no longer fresh. But their staff service was pretty quick during lunch time, because there aren't any more customers.

  • 2/5 Cik R. 1 year ago on Google
    food : we pay rm30-35 for 1 set so they should present it well, 1scoop so small, chicken quite small n dry, service : she scoop like feeding dog so messy. i dunno what race she is, but 35-40y woman, with sour face, she do both order and plating atmophere : is ok but the didnt do dusting as daily chores maybe, we found too many dust here and there

  • 1/5 Lionel W. 4 years ago on Google
    Terrible quality of food and customer service. Bland and dry chicken. Get the feeling that they don't want to serve us. Never again.

  • 5/5 Black Heart Q. 1 year ago on Google
    All the staff especially Thiran was very nice and friendly. Thank you for the lovely experience.

  • 1/5 Krista G. 1 year ago on Google
    Don't ever come to this outlet. My friends and I came here for lunch yesterday and were terribly disappointed with the food and lacklustre service! My friend ordered the garden salad and garlic parsley potatoes. The potatoes were so bland she had to ask for salt! The garden salad looked wilted. My quarter chicken set didn't look at all like their menu. Neither did my friend's fish fillet meal. It looked like the fish was prefried and refried! My first and last experience with Kenny Rogers Roasters. And the prices are astronomical too - imagine a green tea sachet in a cup of hot water in a paper cup for RM6.90! Eat at your own risk.

  • 1/5 ben c. 1 year ago on Google
    Only 2 staffs to handle cashier + serve food + clean table + take order + prepared food + assist table arrangement….. , we have been wait for more than 10 mins still unable to place our order and after we query regarding the service end up get scolded by the male staff.

  • 5/5 FrostX F. 3 years ago on Google
    - Good. - I hope KR could add more sambal for nasi lemak, its too small for that rice portion hence I had to order add on. Please consider to add double size from current serving. Thank you.

  • 3/5 JoyE L. 4 years ago on Google
    Good try for the new menu. A lot of needs to be improved in term of services in restaurant business.

  • 1/5 Ali B. 2 years ago on Google
    The front receptionist malay man very rude.If u dont know how to treat customer, dont work as receptionist.

  • 3/5 Kiko 1 year ago on Google
    Just stick with original roasted chicken n gravy. Black pepper gravy does not taste like black pepper.

  • 4/5 Ratna I. 1 year ago on Google
    Great food.. Love the fish..

  • 3/5 Zainoor Z. 3 years ago on Google
    Well 3 stars are quite generous for this one. Covid does hits hard on this one. The menu somehow not fully available, and the worst part is that is everything that I'm am getting! Pretty sad, thinking of getting ourselves out but we stay as a respect to the hardship they are (maybe) overcoming.


Call +60 4-261 2033 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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