If you wanted to do renew indonesia passport. Usually you cant take it on the same day no matter u reach it warly 9am or later. Need to wait up to 1 or 2 days. At least the aircond is cold enough for the long wait which not pissed you up much.

Good for Europeans to get their 60-day visa. Very fast (one day) if your documents are in order. Once you get inside you have to find out on your own how to do it though. Go to counter 5 (if I remember correctly) and ask for the visa form. Fill it out, hand it back and wait for your number to appear on the screen. If everything is okay, you pay and come back the day after to pick it up. Come before 12, around 10 to be safe. Good luck ;-)

Everytime I was here in the morning, I was ask to come back after 3pm. Feel like they only start working at 3pm. Was told document will be ready by Friday, came here at 10am and was told to come back at 3pm. One of the officer willing to help up and passed the document before 12pm.

Very lovely and helpful people here. To get a visa you have to apply from 9 till 12 or 1pm, not sure. And get the next day 2pm till 4pm. The guy right side after the entrance door will give you a form and tell the list of the documents. Also he gives an electronic queue number. They have a free wifi sign, I didn't try it though.

Staff are fairly helpful here but bring your own pen for filling out paper work as they can be hard to find. Also, pay using Ringgits, don’t try to give another currency. Check the opening hours carefully. They close for a long lunch break, opening again at 2 pm and don’t open Friday afternoons.

No long queues like before. Online number system. Book before coming

the security guard behavior just like very high ranking officer i go for just take information for my employe passport but they did not allow me the ask me to wait in gate for 1 hours then i allow you so i go back without take any iformation i am too much disappointment from your service poor service👎👎👎

I am very very pleased with the assistance of Pak Arif and Cik Aidilia. Both of them are very patience and the assistance given to us, indeed with kindness and patience. Thank you so much Pak Arif and Cik Aidilia. God bless both of you.

Polite, courteous and helpful. Very impressed with all the staff.

It was so good,kind and pleasant officer🙏today I meet this good guy who handle my document . Thank you very much Mas...dah beri kemudahan 🙏

Their working efficiency is too slow

Received excellent service from font staff. Thanks a lot.

Appointment online dh okay, but the result get passport very lame. If the printer broken can repair asap, make me wait for 3 week. Wt.....

Plan where to park your vehicle if you hv any business here.very limited parking bay. Most roads are one way here.

It's Beautiful and their building construction in Malaysia are just same like the Indonesian's building👌👌👌 They got a lot of souvenier and historical replicas and else...Worth it for come and visit❤

We talked and he just hang up on me without proper guidance. Not a good experience. Super rude

Now the service much better. Thank you so,much

Very good for service passport,visa n very fast proses.Congratulsion.

Very good experience kind and helpful staff. Thank you 😊

Friendly & helpful staff members.

Very satisfied

Not bad...

Ok

Fast and good service!!!