5/5 juanita n. 4 months ago on Google
It
has
taken
me
a
while
to
leave
a
review
,
however
,
I
can
honestly
say
I
have
never
forgotten
the
superior
attention
and
service
that
Patrick
and
his
team
gave
me.
My
optician
in
Australia
tried
multiple
times
and
while
she
was
experienced
could
not
get
the
prescription
right.
In
fact
she
kindly
tested
my
sight
a
second
time,
and
concluded
the
initial
prescription
was
correct.
I
spent
extensive
time
online
researching
optometrist
overseas
and
was
sceptical
with
rave
reviews
about
Patrick
and
his
team.
We
were
heading
to
Penang
for
a
holiday
and
I
was
desperate
to
find
an
answer,
to
be
honest
I
started
to
doubt
myself
as
I
seemed
to
be
the
only
person
unhappy
with
my
prescription.
I
contacted
the
team
by
email
and
made
an
appointment,
they
communicated
with
me
regularly
until
my
arrival.
Patrick
went
to
great
lengths
to
ensure
the
prescription
was
correct,
he
spent
additional
time
and
tested
my
sight
over
two
days.
On
the
first
appointment
he
did
tests
that
I
had
never
been
asked
to
do
with
other
opticians.
He
was
supportive
and
I
felt
validated
when
he
requested
me
to
rest
over
night
and
then
retest
to
confirm
the
new
(substantially
different)
prescription.
Patrick
called
in
favours
to
get
the
new
glasses
delivered
to
me
prior
to
leaving
the
country,
he
wanted
to
ensure
that
the
fit
was
perfect
and
improve
the
likelihood
of
success.
When
I
put
the
new
glasses
on
my
face
my
vision
was
clear
and
my
eye
muscles
felt
relaxed,
they
no
longer
felt
like
they
were
pulling
off
to
the
sides
(which
caused
terrible
headaches).
I
walked
out
of
the
front
of
the
shop
and
tears
rolled
down
my
face,
finally
someone,
Patrick,
had
got
it
right.
There
are
not
enough
words
that
can
express
my
appreciation
,
I
highly
recommend
Patrick
and
his
excellent
team.
Oh,
and
the
carrot
cake
is
pretty
good
too.
Thank
you
Patrick,
we
will
come
and
see
you
again
on
our
next
trip!