Vision First Optic image

Vision First Optic

Optician

๐Ÿ‘๐Ÿ‘ First time I went to this place to do my new spec after read the reviews from Google. Mr. Thivian and his boss provided me the best option. Recommended. Price is reasonable. Easy for parking. It's same row as Guardian Prangin Mall. Clean and neat environment. They did cover the eye test equipment. T... People often mention service, Patrick, glasses, good, shop, customer, experience, time, friendly, Vision,


Address

33-G-44, Prangin Mall Komtar, Lot 33-G-43 Prangin Mall ( Atrium B, Jalan Dr Lim Chwee Leong, George Town, 10100 George Town, Pulau Pinang, Malaysia

Website

www.visionfirstoptic.com

Contact

+60 4-286 3098

Rating on Google Maps

5.00 (352 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11โ€ฏam to 9โ€ฏpm
  • Wednesday: 11โ€ฏam to 9โ€ฏpm
  • Thursday: 11โ€ฏam to 9โ€ฏpm
  • Friday: 11โ€ฏam to 9โ€ฏpm
  • Saturday: 11โ€ฏam to 9โ€ฏpm
  • Sunday: 11โ€ฏam to 9โ€ฏpm
  • Monday: 11โ€ฏam to 9โ€ฏpm

Featured Reviews


Frequently mentioned in reviews: service (33) Patrick (30) glasses (28) good (16) shop (13) customer (12) experience (11) time (10) friendly (9) Vision (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Anu S. 1 year ago on Google
    First time I went to this place to do my new spec after read the reviews from Google. Mr. Thivian and his boss provided me the best option. Recommended. Price is reasonable. Easy for parking. It's same row as Guardian Prangin Mall. Clean and neat environment. They did cover the eye test equipment. Tq for your efficient customer service.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Norzalina M. 2 years ago on Google
    The excellent service, fast and efficient, the best price given with smooth and thorough checking, friendly staff, highly recommended to come vision fist optic. ๐Ÿ‘๐Ÿ‘๐Ÿ‘ Very happy to my 1st spec in my life..all in together company give. I give a thousand โญโญโญโญ
    3 people found this review helpful ๐Ÿ‘

  • 5/5 surya h. 2 years ago on Google
    Awesome experience with Vision First Optic.Provide very good customer service. Worth your money. My mom and I really happy with their service and products since we are use their service years already among our family members. Fully recommended.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Lin 1 year ago on Google
    Exceptional service and professionalism. All my needs were met and then some, I was provided with the best advice to ensure I had selected the best product that meets all my requirements. Patrick, Matthew and Thivian make a great team in complementing each other in their service, from selection, technical advice and accurate measurement and a flawless administration process. I selected great products as shown below, giving a very satisfying experience, it is their service and the accurate measuring and fitting that makes all the difference in ensuring the products are at their optimum as an individual fit.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 HS N. 9 months ago on Google
    A good pair of glasses comes from optician who takes great care in checking our eyes, make proper measurements and adjustments to the frame. That's why I've always make my glasses here in Vision First, their care into details means vision comfort. I made two pairs of glasses this time and really happy that Patrick, the owner kindly gave good discount for my 2nd pair....and as a bonus, I get a carrot cake as special gift. Thanks!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Sai Y. 2 years ago on Google
    This shop owner Mr Patrick is really genuine, humble, polite and friendly person. Not to mention his staffs are also very well manered and professional. The shop might look abit old school kinda vibes but trust me the service and pricing are very reasonable and affordable. The owner Mr Patrick even topped off with 30% discount for a pair of lenses Essilor Transition Gen 8 only without the frame as I have Oakley titanium frame which is still good.His out of the world customer service skills and excellent mannerism really comforted me in doing my lenses. Please folks do give it a try here and you will not regret ๐Ÿ™‚
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Chuah K. 2 years ago on Google
    Honest advice, good service and competitve pricing. Look for the boss, Patrick. He is the best advisor i ever met when come to getting new eye wear.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Waiman C. 9 months ago on Google
    Really the best experience I had with an optician! Staff is really attentive and delivered an exordenary service. The eye test was really professionally made, with a lot of patience to find the optimal lense for me. They spoke really good language and the value of the glasses were fantastic.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Melissa M. 10 months ago on Google
    Patrick and Mathew provided a very nice and thorough experience, something that sometimes lacks in Australia. My new glasses were ready and fitted all within 3 days.... must be some kind of record. Thanks for the "gift" delivered to our hotel ๐Ÿ™‚๐Ÿ™‚๐Ÿ™‚.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Judie Cecil D. 2 years ago on Google
    Excellent service that I had . A very friendly staff. They recommend best fit glasses that within your budget. The optician Mr. Patric is very good and very patient. He provided very detail checking and explanation. Thanks to his professional service. Highly recommend ๐Ÿ˜Š.....
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Nani A. 2 years ago on Google
    This is my first time here doing my glasses and the experience is the best ever to compare with the other optic centres. Surely will come every years to get consult anda change my glasses. Thanks to Mr Patrick & Mr Matthew for attending me,very knowledgeable n polite with customers.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Goh Huey L. 1 year ago on Google
    I found Vision First optic shop from google.I saw It was rated five stars. Iโ€™m really impressed with their service. Great experience. Mr Patrick help me examine my eye and explaining in super detailed. He explained and adjust the fitting of the glasses carefully to make sure me understand and wear glasses comfortably. And I love my new multi focal new spec.They donโ€™t mind me bringing my own frames. Highly suggested for those who're looking for professional and experienced eye consultant in Penang. I surely will come back to this shop for my next glasses.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Puteri K. 7 months ago on Google
    Amazing customer service. Truly superb experience. This is our 3rd time over the last few years getting our eyes checked and making new glasses for our 4 family members. 2 of us use progressive lenses. Patrick is the most engaging and thorough eye professional we've ever met since a couple of us started wearing glasses nearly 40 years ago. All his staff especially Matthew are lovely and patient. Patrick even send one of our glasses to our accommodation. And Matthew worked really hard to make sure our glasses reached us before we left for overseas. Between us, we made 6 pairs of glasses and all of us are very satisfied with the quality and price. Highly recommended and the best optic shop.

  • 5/5 Kumar S. 11 months ago on Google
    Patrick and Thivian, Thank you once again for the exceptional and professional service extended to my wife and me during our recent visit to your store. It is not often that one finds such good service at affordable prices in Penang and in that sense, your store is unique!! Bravo to you both. For those reading this post, I have no reservations in recommending Vision First, in the event that you may need an optician's services. I know that they will give you their best service at an affordable price....

  • 5/5 Ros G. 1 year ago on Google
    Amazing service as a returning customer after 6 years. Mr. Patrick and Mr. Thivian attend and gave the best advise on our eyewear needs. As we are only having short stay in Penang. Postage back to our country is made possible. Thank you for the quality products and services.

  • 5/5 Mark M. 5 months ago on Google
    Great service from Patrick and his team. Very careful measuring and checking of the eyes before making recommendations. Patrick makes pragmatic suggestions that help deliver what the customer needs - not necessarily the premium overkill. The quality of the frames and lenses is top notch. Patrick when the extra mile to deliver my wife's glasses to our apartment and made a very generous gift of carrot cake - not once, but twice. This is the only place I would consider getting glasses. Way better quality lenses than in Australia.

  • 5/5 Dorcas S. 1 year ago on Google
    Not disappointed at all by friendโ€™s recommendation to make my husbandโ€™s specs here. Fantastic service and attention by staff (namely Matthew). Great quality and fair pricing. I decided to also buy a perfect-fit sunglasses from here too. Really satisfying experience and purchase.

  • 5/5 juanita n. 4 months ago on Google
    It has taken me a while to leave a review , however , I can honestly say I have never forgotten the superior attention and service that Patrick and his team gave me. My optician in Australia tried multiple times and while she was experienced could not get the prescription right. In fact she kindly tested my sight a second time, and concluded the initial prescription was correct. I spent extensive time online researching optometrist overseas and was sceptical with rave reviews about Patrick and his team. We were heading to Penang for a holiday and I was desperate to find an answer, to be honest I started to doubt myself as I seemed to be the only person unhappy with my prescription. I contacted the team by email and made an appointment, they communicated with me regularly until my arrival. Patrick went to great lengths to ensure the prescription was correct, he spent additional time and tested my sight over two days. On the first appointment he did tests that I had never been asked to do with other opticians. He was supportive and I felt validated when he requested me to rest over night and then retest to confirm the new (substantially different) prescription. Patrick called in favours to get the new glasses delivered to me prior to leaving the country, he wanted to ensure that the fit was perfect and improve the likelihood of success. When I put the new glasses on my face my vision was clear and my eye muscles felt relaxed, they no longer felt like they were pulling off to the sides (which caused terrible headaches). I walked out of the front of the shop and tears rolled down my face, finally someone, Patrick, had got it right. There are not enough words that can express my appreciation , I highly recommend Patrick and his excellent team. Oh, and the carrot cake is pretty good too. Thank you Patrick, we will come and see you again on our next trip!

  • 5/5 Nicey S. 5 months ago on Google
    Excellent customer service from Patrick and Matthew. I bought two glasses from them - one for sunglass and one for normal wear. Very detailed eye assessment and examination from the boss. Very satisfied customer from Singapore. Highly recommend this optical shop.

  • 5/5 Chew Ray E. 7 months ago on Google
    Visited some time back in June. Staff was very friendly and professional, they made good recommendations when it came to choosing spectacles and did not try to hard sell. They also ensured that the spectacles was able to be completed in the tight time-frame that I was there. The boss was very thorough in checking my eyesight and gave a lot of helpful information regarding eyecare. Overall it was an exceptional experience, paired with outstanding customer service.

  • 5/5 Ching Huat A. 6 months ago on Google
    Patrick is very professional and knowledgeable. He tested my eyesight in great detail and understands my issues. He help rectify my issue and prioritise to complete my glasses before I return home. Tested wearing the new glasses the whole day and extremely satisfied with it. Great customer service and professionalism.๐Ÿ‘

  • 5/5 Masha 7 months ago on Google
    Excellent experience with Vision First Optic, the optician conducted such a meticulous exam to make sure I'd get the perfect lenses for my vision which evolved since I got my last glasses. It was a real pleasure to witness someone so dedicated to his work and with a great sense of humour. I have been wearing my new glasses of a week now and they really are the perfect fit. Thank you again for your kindness and assistance ๐Ÿ™

  • 5/5 Teoh Chee G. 1 year ago on Google
    Vision First Optic is the best optic shop ever for you to buy glasses of excellent quality at an affordable price. Two weeks ago, I went to the shop, and a lady helped me to do an eye test with a nice and stable test. The process took some time because she wanted to ensure everything was true. Besides, Matthew, who assisted me in choosing the frame, had shown his profession in explaining and choosing the frame. He helped me to choose the most suitable frame and blue light filter, which was very kind. All the staff working there were passionate and served the customers at their best. They were all ready to serve you and very friendly. The boss, Patrick, was also very chill and would tell you some jokes. Like this shop is getting all its review in 5 stars fr and they literally deserve it.

  • 5/5 Doreen V. 1 year ago on Google
    An impromptu walk by Vision First led me to experience a professional and very helpful service. One of the staff, Matthew, advised me well in a friendly manner of the various eyeglasses available. Patrick's explanations and professionalism shown throughout the eye test and subsequent after service deserves praise and appreciation. As a very satisfied customer, I certainly recommend him to others.

  • 5/5 EarthVagabonds D. 1 year ago on Google
    We are Americans who travel to Malaysia often, and we have had great experiences here. If you need quality and great service, we definitely recommend Vision First!

  • 5/5 David B. 1 year ago on Google
    Patrick and his team are brilliant. I would highly recommend to go and get your new glasses from them. Patrick carried out a thorough eye test and his staff were so kind and patient, helping me to choose new frames. They were also able to repair my old ones to keep as a spare pair! Fantastic 5 star customer service ๐Ÿ˜Š

  • 5/5 Paul W. 1 year ago on Google
    Had to get an additional pair of glasses. Must say that Matthew who attended to me wasnโ€™t pushy but has a genuine desire to provide me the best option. The lady (didnโ€™t get her name), who checked my eyes was efficient and thorough. Took some time to get the right prescription but better to do it right than regret later. Price was good and I would recommend it to my fellow Singaporeans to check this shop out. One more thing, a young man came to get his specs fixed. He asked for the price of the repair and the lady said no charge. He as amazed as I was! Itโ€™s these little things that will bring customers back. Well done!

  • 5/5 Evone T. 1 year ago on Google
    Was on my vacation to Penang and Google recommended this optical shop to me. Patrick and one lady are really friendly in helping me to fixed the crooked spectacle temples which I accidentally sat on...and even help to adjust it to a comfortable angle. Big Thanks and really recommended to everyone๏ผโค๏ธ

  • 5/5 Ratna C. 2 years ago on Google
    Patrick is a great person. The way he checked my vision n recommend the solution was really good. His is well verse n very sincere in giving explanation. His review of my eye condition comes from his heart. Very passionate person.The price also reasonable.The best optician. Recommended.trustable.

  • 5/5 Idayu R. 2 years ago on Google
    Definitely excellent and highly recommended for their best eye care services and quality product selection!!!๐Ÿ˜Š๐Ÿ˜Ž

  • 5/5 Hng A. 2 years ago on Google
    Good service and good pricing. Highly recommended.

  • 5/5 Pian J. 2 years ago on Google
    Staff very friendly, good price, good service..recomanded๐Ÿ‘๐Ÿ‘

  • 5/5 Eva T. 2 years ago on Google
    Very good service from Mathew , he is very kind, patient and helpful.Patrick also very patient and friendly to do the eye test. Highly recommended. ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘

  • 5/5 Farhan A. 2 years ago on Google
    I've never been completely satisfied with any shop's choice of frames or many opticians' level of care for the client. This shop is a jewel, and its optician, an artist. I came to Vision First Optic after seeing the unanimous 5-star reviews. I am happy to add my own 5-star. Thank you, Partick, a gentleman for awesome eye examination really proud of his craft and so kind to his clients!


Call +60 4-286 3098 Open on Google Maps

Amenities


  • Payments
    • โœ“๏ธ Debit cards
    • โœ“๏ธ Credit cards
    • โœ“๏ธ NFC mobile payments
  • Accessibility
    • โœ“๏ธ Wheelchair-accessible car park
    • โœ“๏ธ Wheelchair-accessible entrance
  • Service options
    • โœ“๏ธ Delivery
    • โœ“๏ธ In-store shopping

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