1/5 Inna C. 1 year ago on Google
A
clean
hotel.
But
terrible
service.
When
we
checked
into
the
room,
we
found
that
their
Wi-Fi
was
not
working
on
all
our
devices.
We
applied
to
the
reception.
They
told
us
that
the
problem
is
in
our
phones,
bc
on
their
phones
WiFi
is
working.
It
was
very
strange,
because
only
on
our
macbooks
and
iPhones
that
Wi-Fi
does
not
work.
And
the
whole
hotel
and
the
guests
have
androids.
Obviously,
the
problem
is
in
THEIR
network
settings.
And
more
specifically,
in
the
router
that
distributes
WiFi,
and
is
not
configured
to
connect
to
the
iOS
operating
system.
The
manager
told
us
that
it
was
not
her
problem,
but
ours.
I
asked
for
a
refund
money
and
we're
moving
out.
Since
we
came
to
Penang
for
3
days
to
get
a
visa.
And
the
Internet
was
necessary
for
us
in
the
first
of
all.
They
refused
to
refund
us,
as
we
had
already
made
a
check-in
and
used
the
number.
Those
who
say
that
it
was
possible
to
buy
a
local
SIM
card
with
the
Internet
-
I
will
answer
right
away:
the
cost
of
a
SIM
card
with
Internet
and
a
hotspot
is
100
ringgit.
I'd
rather
add
these
100
ringgit
to
the
cost
and
rent
a
room
with
the
best
service.
Which
we
basically
did
the
next
day.
We
moved
to
a
merchant
hotel,
which
is
cheaper
by
10
ringgit
and
100%
better
in
service.
But
most
of
all
in
Journey,
I
was
outraged
by
the
behavior
of
the
staff
manager:
kotra
shouted
into
the
phone
to
me
that
her
Wi-Fi
was
working,
so
everything
was
fine.
And
to
my
arguments
that
my
Wi-Fi
does
not
work
on
two
laptops
and
two
phones,
she
replied
that
it
was
not
her
problem.