The Journey Hotel Penang image

The Journey Hotel Penang

Hotel

👍👍 Stayed for one night. Pros 1. CLEAN (room & bathroom is very clean, no stains on sheets), everything looks new still 2. Parking available 3. Hotel provides 2 sets of toothbrush and towels, kettle, hair dryer, shampoo and body wash, plug point by one of the bed 4. Staff is ok/friendly 5. Location is... People often mention hotel, clean, room, staff, rooms, stay, location, comfortable, good, friendly,


Address

60-60A, Jalan Transfer, George Town, 10050 George Town, Pulau Pinang, Malaysia

Website

the-journey-hotel-penang.business.site

Contact

+60 4-226 2266

Price rating

$44/night

Rating on Google Maps

4.40 (97 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (32) clean (26) room (21) staff (15) rooms (15) stay (11) location (11) comfortable (10) good (9) friendly (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Karen C. 1 year ago on Google
    Stayed for one night. Pros 1. CLEAN (room & bathroom is very clean, no stains on sheets), everything looks new still 2. Parking available 3. Hotel provides 2 sets of toothbrush and towels, kettle, hair dryer, shampoo and body wash, plug point by one of the bed 4. Staff is ok/friendly 5. Location is close to a hawker stall with local food 6. A/c is cold Cons 1. Partition walls are thin, its noisy, bring ear plugs! 2. There's only a short glass wall between the shower and the toilet, so it gets quite wet after a shower (water is mildly hot but not steaming hot) Would definitely stay again!
    3 people found this review helpful 👍

  • 5/5 Shagan Rao (Sri V. 2 years ago on Google
    Best hotel so far I have stayed. Checked in just one day. I kept my gold, money, my house key in the drawer and forgot to keep back before leaving. Guess what, I came after 5 hours, and rushed back to the hotel. The receiptionist kept everything in a safe place and was waiting for us. He said he would have called if it has been more than 24 hours. Great honesty. Kudos. I would come back here to stay again. The room was super clean, aircond was cold within 15 min. Toilet was crystal clean. Happy to be here. God bless.
    2 people found this review helpful 👍

  • 2/5 Daryl 7 months ago on Google • 103 reviews
    Stayed only for a night. Was given a room Right near the lift. Location was great but noisy at night with bikes speeding. The walls are thin and we could hear the next room making noise even after 11pm. The bathroom layout was poor, shower head is just one hand away from the glass wall. I did not get a good rest at all!! Parkings are limited. First come first serve basis

  • 5/5 Punitha R. 7 months ago on Google • 4 reviews
    I had to check out from another hotel due to its poor condition. My husband and myself was knocking on every hotel close by for a room just for one night at around 10pm. My only request was to see the room before checking in. The Journey was the only hotel that accommodated to my request and we fell in love with its cleanliness and overloaded cuteness at the very instance of seeing the room. Friendly staff and she took care of the procedure seamlessly. We will definitely come back again. Thank you and please keep up the good work.
    1 person found this review helpful 👍

  • 5/5 June W. 1 year ago on Google
    Room was clean and location was great. Rooms are basic but worth the price. Walking distance to good restaurants nearby. The staff are really friendly and helpful. They reply whatsapps quick and give you detailed information. Would come again.
    1 person found this review helpful 👍

  • 5/5 NuRuL A. 3 years ago on Google
    We stayed at this hotel for the first time and their high quality of service and attention to detail remains. The staffs are amazing, the rooms have been comfortable and immaculate. Now we wouldn't dream of staying anywhere other than Jour'ney Hotel Penang.
    1 person found this review helpful 👍

  • 5/5 Toh C. 1 year ago on Google
    The hotel is cleaned, neat, location is good, helpful staff and overall stays were excellent. Will definitely come back to stay at this hotel and to recommend to my friends. Keep it up.
    1 person found this review helpful 👍

  • 3/5 Elvina T. 1 year ago on Google
    New hotel, very clean. We’ve got issue with the noise. The walls are thin and we could hear everything from the corridors, rooms above us, rooms next to us. We heard people checking in the room after midnight, kids running around , and vacuum cleaning early in the morning. Would be great if the hotel could fix the soundproofing or just provide earplugs.
    1 person found this review helpful 👍

  • 5/5 Dinesha N. 4 months ago on Google • 33 reviews
    The bathroom was tidy and clean and the bed was very cozy. Overall I had a great experience staying here. The staff is really helpful 😊 A wonderful stay 😉

  • 5/5 firhad d. 2 months ago on Google • 17 reviews New
    The hotel,rooms and shower are super clean. But rooms with windows will need to bear noises from outside since its at the corner of main road. Other than that,will come again.

  • 2/5 SinYee 3 months ago on Google • 13 reviews New
    Hotel is meant for sleeping but the noise here has zero sound proof, you can hear people next room talking, people walking in the aisle, guests pulling luggage when checking in or out, cleaner pull their mop trolley etc Overall is clean! Just the noise is everywhere omg

  • 4/5 Anny L. 1 month ago on Google • 11 reviews New
    The location is strategic and the hotel is clean. The service staff also helpful and polite manner

  • 5/5 Maxi J. 1 year ago on Google
    Friendly and helpful staff, the hotel is in a convenient location with many amenities close by, including clothes washing services and multiple food delivery options. Will be staying again when we return to Georgetown!

  • 1/5 Inna C. 1 year ago on Google
    A clean hotel. But terrible service. When we checked into the room, we found that their Wi-Fi was not working on all our devices. We applied to the reception. They told us that the problem is in our phones, bc on their phones WiFi is working. It was very strange, because only on our macbooks and iPhones that Wi-Fi does not work. And the whole hotel and the guests have androids. Obviously, the problem is in THEIR network settings. And more specifically, in the router that distributes WiFi, and is not configured to connect to the iOS operating system. The manager told us that it was not her problem, but ours. I asked for a refund money and we're moving out. Since we came to Penang for 3 days to get a visa. And the Internet was necessary for us in the first of all. They refused to refund us, as we had already made a check-in and used the number. Those who say that it was possible to buy a local SIM card with the Internet - I will answer right away: the cost of a SIM card with Internet and a hotspot is 100 ringgit. I'd rather add these 100 ringgit to the cost and rent a room with the best service. Which we basically did the next day. We moved to a merchant hotel, which is cheaper by 10 ringgit and 100% better in service. But most of all in Journey, I was outraged by the behavior of the staff manager: kotra shouted into the phone to me that her Wi-Fi was working, so everything was fine. And to my arguments that my Wi-Fi does not work on two laptops and two phones, she replied that it was not her problem.

  • 2/5 Jesmine k. 1 year ago on Google
    The hotel room is clean and very small area. The walls are very thin and it's very noisy. You can't sleep at night. I had problem on my deposit refund for more than a month. The staff was not willing to help and had to go to bank myself to solve the issue. Be careful if you are paying with card.

  • 4/5 Fadhil M. 1 year ago on Google
    Quite strategically located and just less than hundred metres away from the Famous Transfer Road Roti Canai stall. Had no problem finding my breakfast. Just a walking distance to Chulia Street where you can enjoy lots of delicious food and add a couple of minutes to reach the Esplanade. I forgot to snap pictures of the room but they do provide Coway water outside. It's ok for travellers like me to feel comfortable with the facilities as I'm spending most of my time outside. I really appreciate and grateful for letting us for the early check-in. I'll be back!

  • 4/5 Wei M. 1 year ago on Google
    Staff Friendly, Room are clean & have private parking. Bed are comfortable, Feel safe , life access need scan by card.

  • 5/5 Diaz A. 9 months ago on Google
    The hotel is a great choice for travelers looking for a clean, comfortable hotel in the heart of Georgetown. The hotel has a modern, stylish design with clean lines and bright colors. The rooms are spacious, with all the essential amenities you need for a comfortable stay. This hotel doesn't provide breakfast but you will find local breakfast stalls across the hotel, try Roti Goyang for easy and delicious breakfast. Pros: - Clean and spacious rooms - Friendly staff Cons: - Check in time is 15:30 - Good location - Nomanual to use water heater (lol)

  • 4/5 Vivek K. 1 year ago on Google
    New hotel, very clean however issue with noise. The walls are thin and you could hear everything from the corridors, rooms. Best rooms with best view rooms are 110, 111, 210,211,310,311.

  • 4/5 Alain C. 1 year ago on Google
    Excellent accommodation, clean, spacious and recently renovated. Just make sure you book a rrom WITH window, as there are several withou window... Situation is excellent as well within walking distance of George town UNESCO WHS colonial town (500m) and the ferry to Butterwortjh. Tip: Best to get in through Penang Sentral hub (Butterworth) by train/bus and then grab a ferry (10 min. crossing every 30/60 min.) next to the modern hub, than get a direct bus to Penang Island that stops in a derilic bus station in the middle of nowhere 10 km. from Georgetown !

  • 5/5 Nabil J. 1 year ago on Google
    Staff was very friendly and helpfull. Plenty of smile too. Keep it up

  • 5/5 Adzril A. 2 years ago on Google
    the staff very helpfull n the hotel looks new

  • 1/5 Caitlin C. 1 year ago on Google
    Would not recommend staying here. The noises from other rooms are so loud that it is impossible to sleep (really, you can hear *absolutely* everything). We booked three nights but were forced to leave after one, not much help from the staff to resolve, but I doubt they can do anything about how thin the walls are.

  • 4/5 Nimelan K. 1 year ago on Google
    Fantastic and friendly front desk. Look for MS Kessi. Good location with car park

  • 5/5 Yoke L. 1 year ago on Google
    Spacious room n clean . Staffs are friendly . Recommend hotel.

  • 2/5 Kelly P. 1 year ago on Google
    The hotel is very clean cannot deny it but I got annoy by a bunch of people who is checking in midnight.kids keep running up and down adults talking and laughing loud and walk around thumping like elephant.call counter to complaint but nobody cant assist much.they need to improve this matter.even my next room oso come out to see who making such noises

  • 5/5 Shir L. 2 years ago on Google
    Very good hotel. Staff friendly & helpful, new hotel so sheets & bed new, clean room & bathroom. Floors are all wooden do easy to clean & maintain. Great location a lot of food stalls and near tourist attraction. Overall very good & highly recommended!

  • 5/5 Georgi K. 1 year ago on Google
    Clean, orderly, comfortable. Could sleep well, a bit of noise from neighbors and street, but manageable. Bring ear plugs if you are a light sleeper!

  • 5/5 ying xin T. 1 year ago on Google
    Had a wonderful stay when I was visiting Penang with my family. Rooms are very clean and comfortable too. Very friendly staffs who helped out with some payment issues, special thanks to Kessi! Will definitely be back if I'm visiting Penang again!

  • 5/5 amarpreet d. 3 years ago on Google
    This hotel is absolutely fabulous. Couldn't fault anything about it. Great location, extremely helpful and kind staff!

  • 5/5 Jeska S. 2 years ago on Google
    Was just randomly checking in this hotel but it's surprisingly great ! 💯 staff friendliness & hospitality 💯 room and common areas cleanliness 💯 modern & simple design 💯 prices compatibility 🚫 soundproofing (w/ free indoor parking, hairdryer, kettle, etc. !) *fyr, pics attached are for double deluxe room with window (no filter !) ✨

  • 5/5 Nirumal K. 2 years ago on Google
    Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. Will definitely stay at The Jour'ney Hotel for our next trip as well

  • 5/5 Grace L. 3 years ago on Google
    I really enjoyed the hotel. Perfect location, super convenient! Quiet and Cody room, The bed are comfortable and so were the pillow. I will for sure come Back again..

  • 5/5 David -. 3 years ago on Google
    The location is good as it stands on the road. Cheap rate.... wonderful services well-decorated rooms I loved it... Must come and stay here. Their hospitality was very satisfactory. The room was clean and spacious, the bathroom also very clean and modern. And finally, the behavior of the manager just mind-blowing ... plz book it in advance

  • 5/5 Luddmilla R. 2 years ago on Google
    Friendly staffs, good service, perfectly clean rooms and comfortable beds, i would love to come back again.

  • 1/5 Mandy W. 7 months ago on Google • 2 reviews
    Horrible stay with power failure when all the guest rooms are out of electricity on 21 June 2023, the duty manager was very rude and didn't think it was a problem. Not complaining about the noise but power failure in the tropics is not acceptable. Plenty of choices around the area so stay away from this terrible guest house!
    1 person found this review helpful 👍

  • 5/5 nethraa k. 4 months ago on Google • 2 reviews
    The room was clean, comfortable, and well-kept. The staff at the hotel has always been accommodating, kind, and patient. I was most impressed by that.


Call +60 4-226 2266 Open on Google Maps

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