3/5 Wade P. 2 years ago on Google
Arrived
to
our
room
with
NO
RUNNING
WATER
in
the
basin.
Management's
solution
to
us
was
a
water
dispenser
(see
photos).
When
questioned,
it
turned
out
that
5
units
have
this
problem
and
they
have
known
about
it
since
OCTOBER!
We
booked
our
stay
months
ago,
and
we
were
never
alerted
to
the
fact
that
our
room
might
not
have
running
water.
We
received
no
compensation
for
this
inconvenience
and
the
nonchalant
response
from
management
was
simply
appalling.
Tennis
court
are
out
of
order
too.
Although
the
place
is
quite
charming,
I
STRONGLY
suggest
you
find
someplace
else
to
stay
OR
RISK
HAVING
NO
WATER
to
wash
your
hands
in
the
middle
of
a
pandemic!
UPDATE:
Upon
check-out
we
received
an
approximate
15%
refund
from
the
managers.
During
our
family
stay,
the
resort
managers
and
all
staff
indeed
did
all
they
could
to
make
our
stay
comfortable.
This
included
setting
up
a
private
area
in
the
main
hall
where
our
extended
family
of
10
could
enjoy
our
own
cooked
Christmas
lunch.
Ice
and
fire-wood
is
also
plentiful
(for
a
small
charge)
which
really
helps.
The
breakfast
at
the
resort
really
was
delicious
and
consistent
every
day–full
buffet
style!
For
these
reasons,
I
have
updated
my
review
to
4-stars
for
'service'
and
3-stars
for
the
overall
establishment.
As
mentioned
before,
the
place
is
very
charming
and
in
a
good
location.
I
am
sure
that
once
the
refurbishments
are
all
completed
(alleged
for
sometime
next
year)
a
4
or
5
star
review
will
be
in
order.
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