1/5 Nakul D. 9 months ago on Google
Dear
Timezone
Management
Team,
I
hope
this
email
finds
you
well.
I
am
writing
to
express
my
deep
disappointment
with
the
experience
I
had
at
your
Vasant
Kunj
location
last
Thursday,
specifically
related
to
the
handling
of
game
offers
and
customer
service.
As
an
avid
ten-pin
bowler,
I
was
excited
to
visit
your
establishment
and
take
advantage
of
the
"99
per
game"
offer
that
was
advertised.
I
made
the
effort
to
travel
a
considerable
distance
of
19km
to
reach
your
venue,
looking
forward
to
an
enjoyable
gaming
session.
However,
upon
arrival,
I
encountered
an
unexpected
and
frustrating
situation.
I
had
the
intention
of
playing
multiple
games
in
a
row,
possibly
4
or
5
games,
to
make
the
most
of
my
visit.
Unfortunately,
the
staff
at
the
Vasant
Kunj
location
flatly
refused
to
allow
me
to
repeat
games.
This
policy
was
not
communicated
in
any
clear
manner
at
the
time
of
booking
or
on-site.
Nowhere
was
it
mentioned
that
the
games
could
not
be
repeated
as
per
the
"99
per
game"
offer.
This
refusal
left
me
feeling
thoroughly
disappointed
and
dissatisfied
with
the
experience.
It
not
only
undermined
my
plans
for
an
extended
gaming
session
but
also
made
the
effort
I
had
put
into
traveling
to
your
establishment
feel
wasted.
As
someone
who
works
in
the
field
of
digital
marketing,
I
understand
the
importance
of
positive
customer
experiences
and
the
role
they
play
in
promoting
a
business.
I
must
say
that
the
attitude
of
the
staff
further
added
to
my
frustration.
Their
lack
of
empathy
and
unwillingness
to
accommodate
my
request
left
a
negative
impression
that
I
did
not
expect
from
an
entertainment
venue
that
prides
itself
on
customer
satisfaction.
In
light
of
this
experience,
I
felt
compelled
to
share
my
disappointment
with
my
network.
As
a
digital
marketer,
I
understand
the
impact
that
word-of-mouth
and
online
reviews
can
have
on
a
business's
reputation.
Regrettably,
I
will
be
advising
my
friends,
family,
and
colleagues
to
avoid
visiting
Timezone
and
instead
explore
other
options,
such
as
SmAash,
where
I
have
heard
that
customer
service
is
more
accommodating
and
helpful.
I
sincerely
hope
that
you
take
my
feedback
constructively
and
consider
making
improvements
to
avoid
similar
situations
in
the
future.
Clear
communication
of
policies
and
a
customer-centric
approach
can
go
a
long
way
in
enhancing
the
overall
experience
for
your
patrons.
Thank
you
for
taking
the
time
to
read
my
email.
I
genuinely
hope
that
you
take
steps
to
address
the
issues
I
have
highlighted,
ensuring
a
more
positive
experience
for
future
customers.
Best
regards
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