I often visit Best Western Plus Addis Ababa, and it never disappoints. The location is perfect—whether I’m meeting friends or working on my laptop, the atmosphere is always welcoming. But what truly makes this place special is the people. Mr. Adolf, the manager, runs things with such care, and the staff, especially Ms. Meron and Mr. Getahun, treat guests with genuine kindness. Their attentiveness and warm service make every visit a pleasure. Thank you for always making me feel at home! Tizazu B.

Simret is the best person at the hotel. Her understanding about hotel service is amazing. Especially if it is out of her framework she is always pleased to assist. The hotel is one of the better options in Addis Ababa. To find a hotel in town is easy, rooms are plentiful but most of the time service spoils your stay. This hotel receives guests extremely well. Great job and many thanks.

I had a wonderful stay at Best Western! The service was exceptional, and the staff went above and beyond to make my visit comfortable. A special thank you to Tsegereda, Seble, Muluken, Adane, milion,Serke, and Dani for their kindness and professionalism. Their hospitality truly made my trip memorable. The rooms were clean, the amenities were great, and the overall experience was fantastic. I highly recommend this hotel and look forward to staying here again!

My recent experience at Fernsay Bar was nothing short of exceptional, thanks to the impeccable service provided by Ms. Simret. From the moment I arrived, she set the tone for a fantastic evening with her warm welcome and professional demeanor. Her expertise in mixology, deep knowledge of the menu, and thoughtful recommendations made for an elevated bar experience. Whether it was crafting a perfectly balanced cocktail or ensuring every request was met with efficiency and charm, Ms. Simret went above and beyond. What truly set her apart was her genuine hospitality. She took the time to engage with guests, making everyone feel valued and at home. The combination of her attentiveness, friendly nature, and refined service made my visit to Fernsay Bar a truly memorable one. If you're looking for top-tier service in a stylish and welcoming setting, Ms. Simret at Fernsay Bar is simply par excellence. I will definitely be returning.

Just leaving appropriately the message I had at Best Western plus hotel. Sara and Edan were very amazing girls giving me a nice service. 🤩. Stayed at Best Western plus hotel in Addis Aabab Ethiopia is one of the best hotel. The hotel is very clean and all the staffs are very friendly and helpful team. Starting from checking to the breakfast menu were very nice. I met Birtukan and Nordos are very friendly team. I recommend this hotel for your future travel and staying hotel.😊 Adnew

Great! Here’s a polished version of your message that you can use as a testimonial or review: Outstanding Customer Service and Personalized Hospitality One of the best experiences I’ve had – the customer service and personalized hospitality were exceptional. Special thanks to Jerry, Simret, Bigtu, Yabsiru, Samri, and Habtamu for going above and beyond to make everything smooth and enjoyable. Their professionalism, kindness, and attention to detail truly stood out. I highly recommend it !

Spa receptionist Betty was so sweet and she accommodated our group with short notice. She was very personable and professional. We loved the service and will definitely come back. The massage therapist Tomi did a fantastic job! Thank you so much to the spa team!

Comfortable, mid range hotel. We held a workshop here and everything was run really well. The staff are great. Very attentive and responsive (Biftu served us in the bar and I had a great massage from Tommi, which I booked through Eden). Would recommend

The service and location are tops. Just around 5 to 7 minutes from the airport. The property itself is very well rounded, with decent restaurants, cafes and lounges. The rooms are good and well maintained. There is a room for improvement though. A big plus is the huge options of malls, restaurants, cafes all around the hotel. Will surely stay there next time. Another winning point is the free shuttle every full hour - prompt and very well serviced. Most of all the staff are so friendly and helpful, you'll have nothing to worry or complain about - they take very good care of the guest. The GM is always around meeting people and supervising - such a wonderful gentleman.