5/5 Steven C. 10 months ago on Google
I
had
a
very
different
experience
with
Wahana
than
what
I've
read
here.
I
do
appreciate
the
frustration
that
most
of
the
users
here
have
gone
through
but
it
is
possible
the
company
has
improved
since.
1.
My
Wahana
ride
was
scheduled
for
Gili
Trawangan
11am
and
it
arrived
on
time.
It
is
highly
possible
that
the
agents
who
sell
the
tickets
gave
the
incorrect
time
to
the
buyers
which
has
nothing
to
do
with
the
ferry
operators.
2.
Boarding
the
speedboat
was
slightly
chaotic
and
took
about
30
minutes
for
everyone
to
disembark
and
then
everyone
else
to
embark.
But
hey
we're
on
Gili
time
here.
Just
enjoy
the
sun
since
you
won't
be
able
to
do
that
anymore
after
you
leave.
3.
Speedboat
went
from
Gili
Trawangan
to
Gili
Air
followed
by
Lombok
and
then
to
Padang
Bai.
It
is
not
a
direct
route
and
it
is
again
possible
that
the
agents.who
sell
the
tickets
gave
the
incorrect
route
information
to
the
buyers
which
has
nothing
to
do
with
the
ferry
operators.
4.
I
didn't
see
any
throwing
of
bags.
They
were
instead
passed
from
staff
to
staff
until
they
ended
up
either
in
storage
on
board
or
on
the
jetty
and
you
just
pick
them
up
yourself.
Of
course
they
don't
treat
each
luggage
as
though
its
a
glass
jar
but
they
are
probably
just
trying
to
get
everything
done
as
soon
as
possible
so
the
ferry
can
leave
without
delay.
5.
There
were
some
diesel
smell
on
board
and
the
windows
cannot
be
open.
I
appreciate
that
this
can
be
an
issue
for
some
people
but
it
was
barely
noticeable
to
me.
6.
Before
the
ferry
arrived
at
Padang
Bai
the
staff
specifically
instructed
everyone
who
is
travelling
on
to
another
part
of
Bali
to
PLEASE
BRING
THE
TRANSFER
VOUCHER
TO
THE
WAHANA
OFFICE
AT
THE
JETTY.
When
the
speedboat
docked
at
the
jetty
and
we
got
off
there
were
other
drivers
waiting
like
vultures
who
asked
for
our
transfer
vouchers.
I
even
overheard
one
driver
telling
another
passenger
that
the
Wahana
shuttle
will
take
4
hours
to
get
to
her
destination
and
it's
better
to
just
go
with
him.
If
you
choose
to
believe
them
well
then
that
it
entirely
your
choice.
The
Wahana
staff
cannot
be
expected
to
hold
every
passengers
hand
and
walk
them
to
the
office
and
they
also
cannot
control
who
walks
over
to
talk
to
and/or
harass
their
disembarking
passengers.
7.
To
get
to
the
Wahana
office
just
walk
all
the
way
to
the
end
of
the
jetty,
turn
right,
continue
straight
and
you
will
spot
Wahana
staff
holding
signboards
to
direct
you
on.
When
I
arrived
at
the
office
we
were
sorted
into
different
groups
based
on
where
we
were
going.
I
was
bundled
into
the
Ubud
shuttle
which
is
where
I
was
headed
and
we
left
after
20
minutes.
I
used
the
time
to
get
a
toilet
break
and
watermelon
juice
to
refresh
myself
after
the
2.5
hour
ferry
ride
from
Gili
T
to
Padang
Bai.
8.
The
shuttle
took
1.5
hours
to
reach
Ubud
and
everyone
got
off
a
drop
off
and
you
were
expected
to
make
your
way
to
your
hotel
yourself.
This
was
different
from
what
I
was
informed
e.g.
the
shuttle
would
bring
me
right
to
my
hotel
doorstep
but
again
this
could
just
be
wrong
information
given
to
me
by
the
travel
agent
so
I
would
buy
the
tickets
from
him.
The
friendly
driver
did
ask
where
everyone
was
going
and
gave
us
directions
as
best
he
can.
Luckily
my
hotel
was
less
than
10
minutes
walk
from
the
drop
off
so
I
made
my
way
there
fairly
easily.
Now
I'm
not
trying
to
tell
everyone
to
take
Wahana
but
I
am
sharing
my
experience
with
them
today.
For
what
I
paid
[300,000idr]
I
received
much
more
than
what
I
expected.
Service
wasn't
5
star
but
it
was
definitely
decent
and
nobody
was
rude
to
me.
I
will
recommend
wahana
to
anyone
based
on
my
own
personal
experience
today
and
I
really
hope
this
level
of
service
will
continue.
Steven
Chen
IG/TikTok
@steven.cky