1/5 Mutwarangabo U. 2 years ago on Google
ZERO
STAR.
I
had
a
confirmed
booking,
and
made
sure
to
call
to
confirm
there
will
be
a
driver
to
pick
me
up
from
the
airport,
and
I
was
told
the
driver
is
waiting
for
me
as
soon
as
I
get
out
of
the
airport.
I
got
out
of
the
airport,
and
the
driver
was
outside
holding
a
sing
with
two
names
(MINE
NOT
INCLUDED).
The
driver
told
me
he
couldn’t
take
me,
when
I
asked
him
how
I’ll
get
to
the
hotel
he
rudely
told
me
to
get
a
taxi.
I
called
back
the
hotel
to
ask
why
the
driver
was
not
taking
me,
they
acted
surprised,
and
told
me
to
take
a
taxi
as
well.
I
was
confused
if
I
was
talking
to
the
same
staff
that
had
reassured
they
had
transport
arranged
for
me
just
before
I
got
out
of
the
hotel.
The
driver
was
rude,
and
the
receptionists
were
nonchalant
about
not
booking
my
transport!
Will
never
book
Kigali
Serena
again,
and
only
recommend
it
to
those
who
want
a
taste
of
mediocrity,
and
to
interact
with
untrained
staff.
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