What an absolutely fabulous hotel. Our room, which was a junior suite, was just perfect and so comfortable. It had everything we needed. The staff couldn't be more helpful and we enjoyed our evening meal. We were there to celebrate my partner's birthday and he was surprised with some handmade sweets and a glass of fizz which was a lovely gesture by the staff. We had a great time and will definitely return for another stay.

Great venue. Friendly and helpful employees. Amazing junior suite room facilities. Clean through out rooms, bar, reception, facilities, restaurant, and shared areas. Comfortable bed. Bathroom supplies are useful. Extremely luxurious. Celebrated my birthday and was greeted with a very kind plate with some chocolates. Bar staff were extremely welcoming and created a special cocktail with my favourite flavours.

Had a lovely one night stay recently. The welcome was friendly and professional - always a good start. We checked in and for a standard double the room was HUGE! The bathroom also massive! Whilst some of the decor is a little tired in places, the bed was superb and the shower powerful. For the value I cannot fault this hotel! We didn't eat on site but we had some evening drinks and again 10/10.

Beautiful hotel for 4 of us (2 rooms) with generally nice staff. Parking was easy despite some other reviews. However..... On our stay the restaurant was fully booked before arrival. You cannot book to eat in the bar and just have to take your chances. Saying that 3 other tables were booked in the bar and so I am not sure how that works. I had asked by email prior to arrival if eating would be a problem, but they didnt reply. Who wants a special night away if you cannot eat in the hotel you are staying in? It is worth saying we complained (in a nice way) about this situation, but it made no difference. We ate pizza (cold by the time it turned up) in our room. Breakfast service wasnt amazing either. You would expect coffee to come straight away, but I had finished my whole breakfast before the coffee came - even though we chased it up. We also had a spillage and the waitress just stood and watched us mop it up; all very bizarre. They must be struggling for decent waiting staff. Anyhow, it’s a lovely hotel to look at and I am sure with a restaurant booking it could have been a very lovely night.

Visited for afternoon tea had been given a clearly marked £75 voucher the value of which had been confirmed at booking Nice surroundings, very lovely server by name of Frances who was very friendly and attentive. We were VERY disappointed with the sandwiches. Bread all white and not of special quality cut into large rectangular pieces and outside pieces had been open to air leaving them hard . Fillings 1Ham over powered with mustard 2 Smoked salmon 3Cheese overpowered with chutney 4 The most awful lettuce and tasteless tomato no dressing Scones were nice, as was clotted cream Cakes and pastries dainty and tasty. No garnish salad bowl as per photos on website. At end we were told our voucher although it said £75 on card it was only worth £50.I said not acceptable and after some chatting to a manager they agreed it was £75 and bill amended . Nice surroundings , not much atmosphere as very quiet also way overpriced for quality of food we received especially the sandwiches , so unimaginative . Cost £88!

I stay locally so I refer to the bar and restaurant here. The service is utterly impeccable and flawless. The barkeep Oksy has given us the greatest attention I have found in any place in Glasgow by far. She is swift with the menus and snacks. She is welcoming and she always serves drinks in the condition they deserve. The ambience is always relaxed and welcoming. The fire is often on to keep you cosy and the place is always vibrant without being overcrowded. Commendations to the management but especially to Oksy who still remembers your preferences even if you've not been in three months.

Just a quick review to say that we had a hiccup with a booking a few weeks ago and were very disappointed at the time. The way this was handled by the Glasgow Hotel (particularly David Barkley) was fantastic and very impressive and I would consider staying again as a result. Clearly customer service is taken very seriously.

The staff at the bar and restaurant really make the hotel. The rooms are starting to look a little tired but extremely comfortable beds and clean rooms. The restaurant has a good menu, but the cooks seem to have an unfortunate habit of over-cooking anything with meat in it.

I spent an enchanted day at this exceptionally beautiful hotel. I did not manage to savour the menu they are famous for yet, but will do so in due course. The young lady managing the bar on the day was a breath of fresh air. She hails from Estonia and spoke both Russian and English beautifully. What a charm! Well done on finding this Gem Du Vin! I went in for a breather and a cappuccino... and ended up chilling for a few hours. Thank you for not kicking me out! A true find!

We had our wedding here on Friday and can’t recommend it enough! The staff were absolutely incredible and nothing was ever too much to ask. We had the best day of our lives and would highly recommend it as a wedding venue anyone! Big shout out to Stacey our wedding coordinator and also Chris and the rest of the staff for the coordination on the day. The best time ever!

Luxury price. Luxury property. Terrible staff and procedures. Double billed- scam. Couldn’t eat dinner because of a private function, we were sent down the street. Tried to see if we could use the bar to eat but it was packed with guests. No staff even asked us if they could help. We had the best suite they offer and couldn’t get help with our bags to the curb or dine in our hotel. I don’t mind paying for quality. It’s not offered here. Scott and Oksana are the only two that salvaged our stay. Go to a Ritz. Skye, I am embarrassed for you and your reply. Your excuses lack proper customer service etiquette and accuracy. We were merely doing a last minute check of the room for belongings and could not have been 30 seconds behind the gentlemen taking our bags. He obviously had somewhere else to go. I took the bags to the curb myself by the time he returned. That in no way should be acceptable to your management team. At any hotel it is proper to forewarn the guests that a group function will dominate the dining room and guests will not have access to the dining room unless they have a reservation. We showed up at 5pm and were offered an 8:45pm following the private function that took precedence. Pro tip: graciously apologize to guests when they had issues. Your reply is unbecoming of the stately property and what you aspire to be. You’ve fallen short and admit it. Don’t make excuses!

Stayed here over the weekend for my 18th birthday, Junior suite was absolutely stunning and the staff were helpful and all lovely. Was left a nice happy birthday chocolate on the table on my arrival. Breakfast was fantastic also. Bit of a walk down Great Western road but that was to be expected. Will definitely be back!

Our favourite Glasgow hotel. Beautiful rooms, great restaurant and bar, and incredibly friendly & helpful staff. During my most recent stay I was feeling unwell and the staff kindly gave me a very late check-out at no charge, so that I could rest in the room before my flight. Thank you.

Stayed for a long weekend and somewhere I had always wanted to stay, and it did not disappoint. Beautiful buildings, inside and out. A lovely quiet atmosphere inside steeped in grandeur. We didn't need much bit when we did, staff were exceedingly helpful. Rooms were a decent size and a particularly comfortable bed. Bathroom was decently sized with a standalone roll top bath and a strong pressured shower. We ate breakfast there 2 days. First day out scrambled eggs seemed a bit overdone, Nd the toast cold and burnt. The second day was perfect though on both counts. Lots of cereal, yoghurt, pastries and juice in addition. Parking outside is restrictive though if you need somewhere to park. Max 3 hrs stay, Monday to Saturday, 8am till 6pm. Machine doesn't take cards but you can use Ringgo to book also. Lots of people park across the main road from the hotel where there are no restrictions. It's pricey but worth it. Go treat yourself if you are ever in the neighbourhood!

A lovely place, plush yet informal with clearly well trained and knowledgeable, friendly staff. Head chef Gary and his team produce excellent dishes, fine dining in the heart of Glasgow. Most recently, we attended another "Wine Dinner" where chef and sommelier match food to wines. On arriving, we were surprised to find that there was only one other table booked but, unlike many other places, the team chose not to cancel. We commented on this and were told, "No, we offered and you accepted so we honour our commitment". As usual, food and wines were excellent and matched perfectly. Already looking forward to our next visit!

Excellent stay here as a solo female traveler. From the moment I arrived, I was looked after by a very kind reception and porter. The single room in which I stayed was gorgeous with the most amazing bath and shower facilities (never had such a powerful rain shower in any hotel). The bed was very comfy and the room quiet. The bar/fridge/snacks were well stocked, although I did not make use of them. There was a kettle with tea and an espresso machine, which I did use and found to be a nice touch. All in all, a wonderful stay.

A wonderful stay. The welcome from the staff was genuine and warm (likewise the lounge and the room). The staff were accommodating to our additional request for a room that had a separate shower and a bath and rearranged for us on check in without our prompting or mention. This was a level of care that was appreciated. There is little I can say to add to what should already be fairly obvious. This is not a cheap hotel. It presents a certain standard, and charges accordingly. It does, however, consistently hit all the notes one expects and does so in style. I recommend it wholeheartedly.

Stayed in beautiful Pommery suite on ground floor. Spacious, colourful with comfy bed, sofa bed for my Granddaughter and stylish bathroom. Good selection for breakfast and dinner, excellent staff who always go the extra mile. Our second trip since February. Thank you Robert for all your help and support for this trip and thank you Jade for all your assistance in February. Highly recommend.

Perfect location in the beautiful West End. A complete private terrace of high Victorian glamour. A quietly excellent hotel, definitely world class in every way that really matters. No gimmicks, no glitz just discreet and perfectly delivered attention to detail.

Great location and staff but the room let us down a little. The outside of the hotel promises much but some of the rooms could do with being upgraded. The staff could not have done more (before check in, during our stay and at check out) and the location suited us perfectly.

Okay, so check-in was incredibly easy and efficient. Our room was fantastic. We had asked for an upgrade but it wasn’t available but even so the room was absolutely lovely, bed incredibly comfortable, room spacious with seating, bathroom luxurious so doing great. The star of the show though was the chap who came to serve us free appetisers and petit fours during dinner. He was so enthusiastic about what the chefs had done, very knowledgeable and delighted when we passed on our compliments - he helped make the meal an experience. In fact that is how I would describe our visit. We were in Glasgow for what was not the best of reasons - nothing excessive just a somewhat stressful situation and most times in hotels it is a case of putting up with minor irritations but our stay was short here but we will be back because it was ‘an experience ‘ a very enjoyable, comfortable and relaxing one thanks to the hotel itself, the excellent dining experience, the drinks helped, and the staff were fantastic.

Well what can I say. Always wanted to stay here and managed to at last, for 3 nights. Service was exceptional - we felt so special. Beautiful building with lovely decor and a relaxing feeling. Bar feels like an exclusive members club. Would love to return.

The hotel and rooms were very good, it had the feel of a posh home. A rabbit warren of corridors to get around, as the place is 5 town houses making one hotel. The menu choice was limited, food wasn't very hot when served. Parking is poor, for such a well established hotel. The bar gave good service, but again food let it down.

A home away from home! Checking in and out was a breeze. The staff is very accommodating. Our interconnecting rooms were spacious, comfortable, and tastefully decorated. The shower was great. I usually avoid hotel toiletries but this time i gave the conditioner a shot and i definitely don't regret it. If i were to take off my nitpicking hat, and overlook the little mix ups and delays at breakfast, and the dust inside one of our dresser drawers, i would say that our stay was near perfect. The charm in this hotel is that it is elegant, warm, and homely, without being boastful or pretentious. I'd stay here again on my next visit to Glasgow. It's all in the details ... - The lighting throughout the premises is gorgeous. A variety of ceiling lights and lamps in the room give full mood control to the occupant. The bathroom lighting is very flattering. Something I love in a hotel. - The water in the sink and shower can be adjusted “instantly” to the desired temperature. Who doesn't love that on a cold January morning?

Perfect overnight location to explore the west end of Glasgow, the Botanic Gardens, trendy shops and lovely eateries nearby. Very comfortable beds, delicious breakfast and very friendly staff. Will definitely use this as my Glasgow go to for future visits 😊

Gone seriously downhill. We have stayed and eaten here a few times over the years but this time was very poor. The breakfast is bad and comes across as very cheap. It is also served in a fairly dark and deathly silent room. For toast we were served three slices of lukewarm bread in a broken basket that the waitress told us to be careful with. There was a continental buffet with 4 croissants and one Danish pastry when we entered around 10:30. The croissants went quite quickly and more pastry wasn’t put out until 10:55 and then promptly removed for end of service at 10:59. The water and orange juice were empty for a lot of the time too. There were no bowls for the cereal, my wife asked for one but one never came. This was all when there was 3 staff for around 4 tables. The cooked breakfast was all very dry and there were no beans. It also included half a slice a haggis and half a slice of black pudding which is incredibly cheap. The rooms are ok but I suspect not as nice as they think they are. The bottom of the shower was a silver metal tray that looked like the top of an autopsy table you would see on a crime drama. The rooms all have names rather than numbers which seems pretentious and gimmicky. At check-in we were asked if we wanted to upgrade for £20 which we did. We were then given a room immediately above the Private Dining area. At night there was some sort of party that went onto midnight with people shouting in the corridors until 12:30. I had phoned to complain and was told the people had paid until midnight and the manager would speak to me in the morning. In the morning the person on the check-in desk said they were the manager, apologised and gave us a £50 refund plus the upgrade fee. I don’t think that really makes up for the noise. Had the room been £50 cheaper I still wouldn’t have been happy or booked the room had we have known. There are much better hotels in Glasgow that are much cheaper. I would recommend staying in one of them instead. We won’t be back.

I absolutely loved my stay here was amazing! The service from the staff was incredible and I've never had my bags taken to my room before. There was so little nice touches that made it better. The big luxurious bath and shower, the Nespresso coffee machines, the cloudy apple juice loved that. We stayed in the Raoul collet room which was fabulous and very spacious. I loved breakfast, staff was so lovely & never had such delicious eggs before and a great selection not over the top but exactly what you need My only reason why I've gave a four stars was the mattress was really firm which I understand some guests might like especially if they have back issues hence the decision but it was a little uncomfortable and we didn't have a great sleep. I will be staying her again though as its fabulous

Staff are wonderful, really enthusiastic about where they work. Junior suite very spacious as was the bath. I think TV's should be upgraded, couldn't watch Netflix. Also, in my opinion time to update some of the furniture in rooms as antique style a bit tired. Bistro rooms fabulous, food fancy. Breakfast really good - from full English to Porridge. Also, the cigar hut is an added bonus for naughty smokers 🤭

Wonderful hotel off the great western road close to west end, can honestly say the bed is the thickest I have ever slept on, staff fantastic and a lovely bar to have a drink in after a day spent in Glasgow. The lady behind the bar makes great cocktails. Definitely recommend.

Some issues but management very willing to resolve them (which is what matters) We stayed at Hotel Du Vin for 6 nights and had various issues with the room and some of the dining services. I raised these concerns with the staff before we checked out and they were very helpful and responsive, in fact the staff in general at this hotel are amazingly helpful, professional and friendly. They said they would pass on my concerns to the hotel manager who was out of office at the time. After we returned home, the manager contacted me and was very understanding and sympathetic to us. He assured me the issues would be addressed and provided a partial refund on our room rate for the 6 nights to compensate us for the issues.

We recently had our wedding here and it was absolutely fabulous. All the front of house staff were fantastic (Danny and Dominique were 2 names I recall) and the location, food and rooms were all brilliant. Our guests all commented on these aspects too so we would throughly recommend this hotel for any reason.