5/5 Dale G. 1 year ago on Google
Apart
from
our
room
(514)
the
hotel
and
staff
were
great.
The
room
was
very
dated
and
run
down,
there
was
also
what
appeared
to
be
blood
splatter
on
the
left
wall.
Bed
was
so
hard
and
three
separate
bulbs
didn't
work
along
with
one
bedside
lamp
being
broken
off
at
the
base
and
obviously
discarded
never
to
be
replaced.
Musty
smell
too
which
reminded
me
of
an
old
smoking
room.
Slightly
disappointed
after
paying
ÂŁ145
for
the
night.
However.....the
staff
at
this
hotel
especially
Sean
and
Hannah
at
reception
were
outstanding,
friendly,
helpful,
very
polite
and
genuinely
cared
to
help.
These
staff
members
can't
go
missing
in
what
is
an
honest
review
of
my
stay.
I
have
also
been
contacted
by
the
hotel
to
advise
a
renovation
is
underway
and
the
issues
I
have
highlighted
will
be
sorted
out.
I
could
have
moaned
at
the
time,
however,
the
staff
were
just
too
nice
and
helpful
and
in
reality
we
only
needed
a
bed
for
the
night.
Would
I
stay
again
?
Yes
very
likely
and
only
due
to
the
customer
service
this
hotel
offers,
it's
a
very
high
standard.
The
hotel
itself
is
beautiful
and
smells
amazing.
Facilities
are
amazing
and
the
food
was
really
decent.
Next
time
I
need
to
book
in
for
a
high
tea
as
was
slightly
jealous
at
check
out
seeing
the
amazing
spreads.
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