2/5 Keith M. 10 months ago on Google
A/C
out
of
service,
hot
stuffy
rooms,
dated
decor,
management
missing
in
action
According
to
their
web
site,
the
A/C
is
going
through
a
major
revamp
the
month
of
June,
and
out
of
service.
Talk
about
terrible
timing
as
summer
season
progresses!!
From
other
reviews
it
seems
like
these
A/C
problems
commenced
in
May
and
are
ongoing
for
weeks,
so
this
seems
to
be
a
lengthy
unplanned
and
reactive
situation.
This
makes
for
a
very
uncomfortable
and
aggravating
situation
to
put
it
mildly,
with
hot
humid
stuffy
rooms,
particularly
for
south
facing
rooms
and
higher
floors.
All
the
hotel
is
doing
in
response
is
issuing
electrical
portable
fans
and
verbal
apologies
to
disgruntled
clientele.
No
formal
letter
of
apology
or
explanation
from
management,
no
attempt
to
compensate
through
discount
or
complimentary
offering,
absolutely
nothing.
The
poor
front
line
staff
are
getting
the
brunt
from
customers,
and
doing
the
best
they
can,
while
management
seems
missing
in
action.
Not
sure
where
they
got
their
hospitality
management
training
,
if
any.
We
made
our
reservation
here
at
the
recommendation
of
our
cruise
provider,
which
selected
this
hotel
as
their
starting
point
for
an
upcoming
cruise.
Guess
we
should
have
done
more
due
diligence
ourselves
-
live
and
learn.
It's
a
decent
enough
hotel
aside
from
these
serious
A/C
issues,
but
it
also
getting
pretty
dated
and
a
bit
shabby
as
noted
by
others.
The
pool
and
gym
is
only
accessed
in
a
bizarre
fashion
by
having
to
go
outside
and
around
the
building.
On
the
positive
side,
we
got
good
service
and
food
in
the
bar/pub,
and
the
breakfast
self-service
buffet
was
good.
But
the
restaurant
hours
are
very
limited.
The
hotel
is
a
convenient
location
for
stop
9
of
the
hop
on
hop
off
bus,
but
so
is
the
Hilton
Glasgow
which
is
located
right
behind
the
Marriott.
The
proper
thing
for
management
to
have
done
under
the
circumstances
at
a
minimum,
given
the
nature
and
duration
of
the
A/C
issue,
would
have
been
to
advise
guests
in
advance,
and
to
have
given
them
the
opportunity
to
book
elsewhere.
Given
management's
demonstrated
performance
on
this
matter,
and
the
vague
and
weak
responses
offered
here
to
critical
reviews,
I
would
not
return
in
future,
and
would
not
recommend
this
location.
The
Hilton
is
a
much
newer
hotel,
updated
and
modern,
and
a
much
better
choice
than
the
Marriott.