1/5 Kayleigh M. 4 months ago on Google • 2 reviews
Me
and
my
partner
arrived
at
the
Glasgow
South
Premier
Inn
in
the
Gorbals
on
the
21st
September
2023.
We
went
out
for
dinner
and
came
back
and
after
using
the
bathroom,
we
noticed
the
water
in
the
toilet
itself
began
to
overflow
and
was
not
flushing
correctly.
We
went
downstairs
to
reception
and
were
asked
to
go
back
upstairs
and
wait.
A
staff
member
came
up
10
minutes
later
with
a
toilet
brush
and
attempted
to
fix
the
blockage.
As
expected,
this
did
not
solve
the
problem
and
we
were
told
we
would
need
to
wait
until
the
next
day
for
maintenance
to
sort
it
out
and
in
the
meantime
to
continue
using
the
toilet
brush
ourselves.
As
guests,
we
do
not
expect
to
carry
out
situations
the
hotel
itself
is
responsible
for.
We
also
made
the
staff
member
aware
that
this
was
not
okay,
we
do
not
feel
comfortable
in
the
room
without
a
working
toilet,
which
is
a
necessity.
I
personally
would
not
leave
my
own
toilet
like
this
in
my
own
house
and
expect
people
to
use
it.
We
were
told
there
were
no
available
rooms
to
transfer
to
while
the
issue
was
being
dealt
with.
The
next
morning
we
went
out
and
were
advised
that
the
maintenance
man
has
been
in.
We
went
upstairs
to
find
the
toilet
still
blocked
and
still
met
with
no
rooms
were
available.
We
finished
our
stay
and
the
next
day
I
contacted
the
management
who
apologised
and
advised
that
actually
there
would
have
been
rooms
available
and
unsure
why
we
were
told
that.
She
advised
to
contact
guest
relations
the
following
day
as
it
was
the
weekend
and
she
advised
she
put
notes
on
the
system
to
receive
a
full
refund.
I
contacted
guest
relations
the
next
day
and
explained
the
problem
she
advised
that
there
were
rooms
available
and
we
should
of
been
transferred
and
I
was
absolutely
disgusted
by
this
because
it
was
extremely
unhygienic
and
disgusting,
absolute
neglect
by
the
staff
members.
They
said
they
could
not
find
the
managers
note
and
could
not
get
through
to
the
hotel
therefore
will
only
refund
half
the
payment
and
it
will
be
in
my
bank
in
the
next
15
working
days.
I
phoned
guest
relations
back
and
told
them
I
was
unhappy
with
this
outcome
and
would
like
a
refund.
I
had
to
explain
the
situation
again
to
another
member
of
staff.
She
again
was
very
apologetic
and
be
happy
to
offer
a
full
refund.
I
paid
£162
for
the
two
nights
and
as
two
refund
were
put
through,
I
was
advised
I
would
receive
two
separate
payments
of
£81.
I
said
I
was
happy
with
this
and
thanks
for
their
help.
I
received
the
first
payment
in
October
but
as
the
15
working
days
passed
for
the
second
payment,
I
still
have
not
received
this.
I
have
contracted
guest
relations
multiple
times.
Worth
pointing
out
everytime
I
am
put
through,
it
takes
over
45
minutes
to
answer
and
I
have
to
explain
my
situation
everytime.
When
I
phoned
the
first
few
times,
I
was
advised
that
the
refund
request
has
been
submitted
and
I
should
contact
my
bank.
I
contacted
my
bank
who
advised
that
no
payments
are
pending.
I
phoned
back
and
I
was
then
told
no
refund
request
has
been
submitted
and
I
was
absolutely
furious
as
I
was
told
this
off
of
3
different
members
of
staff.
I
was
advised
that
it
has
been
definitely
put
through
now
and
I
can
expect
the
payment
that
week.
I
asked
for
reassurance.
As
expected,
the
payment
did
NOT
come
that
week
so
I
phoned
back
in
absolute
fury.
I
was
met
by
a
very
arrogant
team
member,
who
kept
interrupting
me
to
the
point
I
actually
had
to
ask
them
to
stop
to
allow
me
to
speak.
They
then
advised
that
they
have
put
a
request
through
and
I
asked
for
proof
of
this
as
at
this
point
I
did
not
believe
them.
He
said
he
does
not
know
when
they
can
get
back
to
me
with
it.
Over
a
month
I
have
been
waiting
to
finally
receive
an
email
that
advised
they
will
“try
their
best”
to
raise
it
with
their
payments
team.
The
exact
same
response
I
got
on
the
phone.
Absolutely
diabolical
and
I
will
be
taking
this
higher
until
I
get
a
response
and
refund
from
someone.
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