1/5 Daniel A. 1 year ago on Google
Please
get
a
proper
resolution
by
replying
here!
Short
story
is
that
I
arrived
on
13April2022
and
got
room
102.
After
I
saw
that
is
17
C
and
not
getting
up,
I
asked
for
help
and
staff
decided
to
change
the
room
to
232
telling
me
that
there
is
warm.
I
tried
to
call
so
many
times
to
have
this
issue
resolved
but
managed
to
reach
staff
only
one
time
and
they
mentioned
that
were
too
busy
to
answer-so
I
got
downstairs.
It
was
no
phone
in
the
hotel
room
to
reach
them,
so
I
was
using
my
mobile
with
a
number
from
the
google
map.
In
room
232
was
cold
again(19C)
so
got
to
get
downstairs
again
and
they
told
me
that
is
getting
warm
if
I
start
air
conditioning…but
actually
was
getting
colder.
Went
back
downstairs
and
they
said
that
is
a
problem
in
all
hotel
with
the
heating
system
and
they
don’t
have
any
heaters
for
me.
They
went
to
check
temperature
in
the
hotel
rooms
to
find
a
warmer
room,
so
I
waited
till
they
said
room
316
has
“room
temperature”
and
that
they
are
sorry
but
that’s
all
they
can
do
as
the
AC
in
the
hotel
are
s
not
working
and
will
be
fixed…was
19C
all
night…this
is
what
I
got
after
traveling
about
6
hours
in
this
wet
weather
and
expecting
a
warm
room.
I
am
reaching
you
first
to
have
this
situation
prevented
and
to
please
reimburse
my
money!
I
would
have
move
out
if
it
was
not
past
22:00
hours.
Please
see
what
I
found
during
my
10
minutes
in
room
232
as
fire
and
electrocution
risks(gum
to
keep
the
plastic
cover
up
on
a
power
socket
and
hairdryer
with
faulty
rotor
-seems
I
can’t
upload
this
video)..I
am
sorry
but
this
is
wrong.
As
I
escalated
with
a
complaint
to
Marriott
Bonvoy,
I
found
out
that
the
AC
system
they
use
is
working
either
as
heating
or
cooling…and
was
set
on
cooling
as
is
done
automatically
depending
on
the
last
week
average
temperatures…strange
way
of
keeping
the
guests
warm
during
the
cold
days.