1/5 Rob M. 7 months ago on Google
Really
disappointed
with
this
hotel.
We
were
due
to
visit
Glasgow
for
a
gig
on
Saturday
and
had
booked
to
stay
here.
Unfortunately
the
gig
was
postponed
at
the
last
minute
on
Friday
afternoon,
so
we
no
longer
wanted
to
travel
(a
fair
distance
from
Newcastle),
given
this
was
the
main
purpose
of
our
trip.
Given
the
late
postponement,
we
could
no
longer
cancel
our
reservation
for
free
and
the
hotel
explained
that
they
could
not
make
an
exception
to
their
policy
as
they
are
a
small
family-run
hotel
with
rising
costs
-
okay
fair
enough,
totally
appreciate
that.
We
then
hoped
to
at
least
come
to
a
compromise
whereby
we
could
keep
our
reservation
for
a
future
date
(which
we
had
already
prepaid
for).
We
felt
this
was
a
reasonable
request,
given
the
circumstances,
however
this
was
swiftly
declined
with
no
further
explanation.
So
now
we
not
only
have
the
disappointment
of
the
gig
postponement
but
are
also
£160
out
of
pocket.
The
hotel
themselves
stated
they
are
small
family-run
business
but
we
saw
none
of
the
service
that
we'd
expect
from
somewhere
like
that,
with
clearly
no
regard
for
future
repeat
business
and
positive
recommendations.