1/5 Joe K. 1 year ago on Google
Reserved
a
room
at
Holiday
Inn
Express
for
my
wife
and
I
as
we
were
going
to
The
Theatre
Royal
for
the
Bowie
Experience.
Standard
room,
double
bed,
breakfast
included.
When
we
got
there
we
checked
in
and
went
to
our
room
and
found
two
dingle
beds.
We
called
front
desk
and
they
said
that
was
all
they
had.
Went
back
to
the
front
desk
where
they
told
me
since
I
had
booked
a
standard
room
it
come
with
either
2
single
beds
or
a
double.
They
then
said
that
was
the
only
room
they
had
left.
Later
we
found
out
that
they
lied
because
once
we
found
somewhere
else
to
stay
we
tried
to
rebook
for
same
night,
however
while
rooms
with
double
beds
were
available
they
were
only
available
for
£30
more,
roughly.
Simply
a
matter
of
bait
and
switch.
While
we
were
trying
to
get
or
sorted
the
two
women
at
the
front
desk
were
more
concerned
about
which
tan
was
better
-
Carribean
or
Mediterranean
-
than
providing
proper
customer
service.
IHG
should
be
embarrassed
having
employees
like
this
providing
front
office
services.
With
so
many
properties
to
choose
from
nobody
should
book
a
room
there.