1/5 Kurtis 2 months ago on Google • 24 reviews New
I
recently
had
a
highly
unsatisfactory
experience
during
my
stay
at
Kings
Park
Hotel.
Not
only
was
I
subjected
to
unauthorized
transactions
from
my
bank
account,
but
I
was
also
unfairly
charged
for
professional
cleaning,
even
though
I
had
left
the
room
in
an
acceptable
condition.
I
was
taken
aback
when
I
discovered
that
the
hotel
had
randomly
withdrawn
funds
from
my
bank
account
without
my
consent
or
any
prior
notice.
As
a
responsible
customer,
I
believe
that
transparency
and
integrity
are
critical
in
financial
matters.
It
is
unacceptable
for
a
hotel
to
take
money
without
permission,
and
I
demand
an
immediate
explanation
and
a
prompt
refund
of
the
deducted
amount.
Furthermore,
I
was
astounded
to
receive
a
bill
for
professional
cleaning
of
the
room,
claiming
it
was
left
dirty
upon
departure.
I
want
to
clarify
that
I
have
always
respected
hotel
policies
regarding
cleanliness,
and
I
made
sure
to
leave
the
room
in
good
condition.
To
impose
such
charges
without
proper
evidence
or
communication
beforehand
is
unjust
and
unfair.
I
expect
the
management
of
Kings
Park
Hotel
to
provide
a
detailed
breakdown
of
the
additional
charges,
along
with
any
supporting
evidence
that
justifies
the
alleged
uncleanliness
of
the
room.
Moreover,
I
demand
that
these
baseless
charges
be
immediately
reversed,
as
they
reflect
poorly
on
the
reputation
of
your
establishment
and
breach
the
trust
of
your
guests.
Hotels
should
treat
their
customers
fairly
and
take
responsibility
for
their
actions.
Unfortunately,
my
stay
at
Kings
Park
Hotel
has
been
tarnished
by
these
unnecessary
and
unfair
financial
impositions.
I
urge
the
hotel
management
to
address
these
concerns
promptly
and
resolve
the
matter
satisfactorily.
Failure
to
do
so
will
force
me
to
escalate
the
issue
through
appropriate
channels
and
consider
further
action,
including
legal
measures
if
necessary.
It
is
my
hope
that
Kings
Park
Hotel
rectifies
this
situation
by
refunding
the
unauthorized
transactions
and
waiving
the
unjust
cleaning
charges.
I
eagerly
await
a
response
within
a
reasonable
timeframe,
not
only
to
regain
my
trust
but
also
to
prevent
similar
experiences
for
future
guests.