1/5 L M. 1 year ago on Google
We
do
not
recommend
anyone
to
stay
at
the
Red
Deer
“Holiday”
Caravans
as
they
are
not
fit
for
purpose.
We
arrived
to
the
site
on
Friday
afternoon
and
instantly
emailed
about
our
upset
at
the
conditions
(inside
and
out)
of
the
caravan,
this
email
was
sent
just
before
5pm.
We
were
told
that
last
check
in
was
6pm,
so
therefore,
we
assumed
that
a
member
of
staff
would
be
there
to
reply
to
our
email.
However,
this
was
not
the
case.
Inside
the
caravan,
the
radiator
was
broken,
the
sofas
had
large
stains
on
them,
there
was
grout
(scum)
in
the
shower,
the
fridge
was
unclean
and
rusty,
the
bed
clothes
were
bobby
and
scratchy
and
the
mattresses
were
of
poor
quality.
As
well
as
this,
there
were
large
amount
of
cigarette
butts
outside
of
the
caravan,
and
it
became
known
to
us
that
they
were
cleared
once
a
week.
See
photos
attached.
We
also
found
out
that
these
caravans
are
used
by
workers,
builders
for
example.
This
information
came
to
us
from
the
site
manager.
Therefore,
we
were
very
confused
as
to
why
these
caravans
were
being
sold
as
a
holiday
home.
The
site
manager
agreed
with
us
that
the
caravan
was
not
fit
for
the
purpose
of
a
holiday
and
did
apologise
for
its
conditions.
We
approached
members
of
staff
about
the
conditions
of
the
caravan
on
Monday
morning.
And
although
they
were
very
apologetic
and
helpful
to
begin
with,
their
approach
to
resolving
the
problem
was
unsatisfactory.
We
understood
that
we
would
not
receive
a
full
refund
as
we
had
spent
3
nights
in
the
caravan
(due
to
lack
of
response
from
staff,
as
their
office
was
closed
over
the
weekend)
but
we
were
extremely
disappointed
to
receive
only
10%
back.
We
felt
like
we
were
definitely
entitled
to
more,
especially
as
we
contacted
members
of
staff
upon
our
immediate
arrival.
And
when
we
requested
a
higher
percentage,
they
turned
us
down
and
told
us
that
we
should
have
contacted
them
sooner,
when
we
did,
via
email.
They
then
stated
that
we
should
have
contacted
their
emergency
number,
but
no
information
was
provided
to
tell
us
that
this
number
could
be
used
for
complaints,
as
the
name
“emergency”
suggests
otherwise,
e.g.
gas
leak.
The
park
itself
is
beautiful,
and
when
you
arrive,
you
really
feel
like
you’re
staying
in
a
place
of
class
and
luxury.
However,
these
caravans
did
not
meet
our
original
expectations.
They
are
located
right
at
the
back,
hidden
behind
the
beautiful
homes,
and
they
are
run
down,
making
them
unfit
for
the
purpose
of
a
holiday.
And
they
really
should
not
be
sold
as
such.
At
£98
a
night,
you
can
have
an
even
better
experience
at
a
local
5
star
hotel.
