Room was dirty and window was filthy see attached pics. Every time you flushed the toilet. think jumbo jet on take-off! Day of partners operation was great. Next day terrible tried to give my partner food she was allergic too. Did not seem too bothered when she complained. Spoken to like dirt from a senior member of staff. Staff then seemed scared to make any comment on this. Unreliable equipment being used to assess discharge potential. Staff unwilling to question this. Administration parts all terrible and far too much waiting around. I thought private medical was supposed to be like the gold standard of medical care! Go here accepting the fact you have skipped the queue and nothing more and you will not be disappointed.

The young chap at the front door on meet & greet was lovely, directing me to where I had to go. The ladies on reception were very friendly. The nurses who visited me in my room were all very professional, courteous and helpful. Anaesthetist, Consultant and nurses at surgical area were all so caring and put me at ease prior to my op and were fabulous when I came round in recovery. Keep doing what you’re doing Ross Hall.

Amazing job done by Dr Hislop on my TM Joint! Excellent service from booking through to the procedure. Very comfortable and clean rooms. I was very well looked after by the nurses and so happy with the outcome of my procedure! My scars are going to be well hidden and they are very clean and well done! AMAZING!

My whole experience was perfect. Couldn't have asked for a better consultant/surgeon than Dr Renwick. The over night nurse was really good with me. The theatre staff were fantastic, I felt safe and comfortable in the hospital with all the staff around me during my stay.

From the first hello at the door to the admin, catering, cleaning and medical teams the service was amazing. Warm, friendly and nothing was too much trouble. All staff introduced themselves after knocking and entering. The charge nurse on the ward I was at was absolutely wonderful. She was kind, reassuring, encouraging and was so genuine. Special shout out to the catering ladies. Now they could really put a smile on your face.

I was in Ross Hall Hospital for a Total Hop Replacement. I was looked after amazingly well. All of the staff - from the surgeon and anaesthetist to the sisters on the ward, the nurses, physiotherapists, catering team and auxiliaries were all excellent. I was really well looked after and felt in very safe hands. The staff were so positive and very caring - no matter what the time of day, or night. They responded to the buzzer quickly and always entered my room with a smile, asking what they could do to assist me. I could not rate my experience more highly.

My experience with the hospital has been pleasant. The consultant I saw was professional and friendly. The MRI staff was helpful and understanding about my claustrophobia. The process of booking an appointment to final consultation was smooth and straightforward. The facilities are clean and easy to find and access. There's ample parking space within the hospital with disabled access.

I was in ROSS Hall for an Oxford partial knee replacement, from arriving to leaving was excellent. Every member of staff made you feel welcome and cared for. I would only say I was kept waiting a little while at reception before being taken to my room, when apprehensive about something time doesn’t fly, but that was the only thing. Night or day someone always answered buzzer for painkillers etc quickly & efficiently. I was made to feel important by everyone. I’d prefer not to be in hospital but if I have to be there Ross Hall was exceptional.

The standard of care was outstanding from the day of my first consultation to complications after surgery. The nurses go above and beyond to be caring, compassionate and supportive. Care was quickly seen to and everything explained clearly and professionally. Couldn't recommend RH to anyone more. The food was lovely and the kitchen service / rooms were akin to a hotel. The staff couldn't do more to make you feel as comfortable as you possibly could. Special shout out to ward 213.

I visited the hospital last week to see one of the private consultants. The whole process of booking and attending was very easy and if i had any questions they were answered. The hospital was clean and taking excellent steps to keep patients and staff safe. I liked that the sanitizer and mask dispenser were at the front door before you entered. More places should implement this. The staff in the hospital were polite and friendly. My consultant was excellent so i had no complaints.

I went into Ross Hall for a total hip replacement last week. I couldn't fault the care I received from the medical staff - nurses physios doctors porters radiologists anaesthetists and consultants. There was a problem identified post op but this was quickly identified and rectified. The rooms are very nice but the bathroom only had a step over bath and when I asked for a shower there were no facilities in the part of the building I was in. Anyone who has had hip surgery will know that it's not possible to get in a bath safely. So star knocked off for that. I know the hospital rooms are being renovated however it would have been good to know before booking. Apart from that I am vegan and the menu choice was very limited. There was only one hot meal choice that didn't change during the 4 days I was in, and every biscuit had dairy or eggs. I had to explain to the catering staff what vegans eat. So a training required perhaps. A lot of people avoid meat and dairy these days for lots of different reasons. So a second star lost for that.

I recently underwent hip replacement surgery at Ross Hall Hospital - a decision I had taken due to ever lengthening queues in the NHS. The treatment I received far exceeded my expectations. The staff both on the ward and in the Theatre area were excellent, being both caring and professional and putting my concerns at ease. My surgeon was excellent. We met beforehand and he fully explained what would happen. I felt confident that everything would go well. He saw me again that evening and confirmed this. The following morning he visited me again to see how I had been overnight. I out of bed the day after surgery and home the day after that. I was given plenty of support and the follow up call the day after I got home was very reassuring. My recovery is progressing as expected and there have been no setbacks or problems. I cannot recommend Ross Hall Hospital, its consultants and staff highly enough. Nothing was any trouble for them. My whole experience has been so much better than I expected.

I was very nervous going in for an operation to my back. Every staff member I met prior to the operation was very reassuring and supportive of myself and each other. Post op and recovery they could not do enough to make sure I was comfortable and was eating properly. I wasn’t rushed to go home, It was all at my pace. The nursing staff were exceptional particularly Emma, Anne, Leticia, Gore and the student nurse on day shift (sorry I missed your name). The team in pre-op were also great, Sean, Kevin (anaesthetist) and those in recovery that looked after me (I’m sorry I’ve forgotten names, nerves and anaesthetic). Finally, the food was excellent and the staff were amazing. I love the fact we have a national health service in Britain, however I would have had to wait months for the procedure I needed. I cannot recommend the team at Ross Hall enough… thank you for taking care of me. You kept your promise and made sure I woke up!

I can’t thank every member of staff enough! I was very anxious of the procedure as it was the first time ever having anything done. From the reception staff, the nurses, doctors etc, everyone was fantastic and put me at ease. The only downfall was my husband was not allowed to come up to the room when I first arrived which I would have preferred due to being so anxious. He was told he wasn’t allowed. I don’t really see what difference it would have made having one person with you? Overall though I can’t fault how I was treated! And a major thank you to Dr Chan, he was just amazing since the very first consultation! Thank you :)

In general everything was great, no complaints. But I did have one particularly uncomfortable night, due to the pain. I rang the nurse buzzer countless times, and the staff on in the evening were amazing. I must have been a very trying patient, but they were kind, empathetic and really tried to help me at each visit, I can't thank them enough.

The surgery went well, the staff were lovely,food was amazing! Had to get a nurse to ask the builders to leave early so I could try and sleep after surgery. but woke up to a jack hammer. No rest at all.

The staff were great. My procedure went smoothly, the care was second to none, and the hospital was clean. The hospital is undergoing major improvements, so expect some disruptions but nothing to worry about. For those booked in, hope everything goes well for you.

Absolutely fantastic treatment and care of my son, who was in for an operation. The staff were tremendous and made us all feel at ease. Their aftercare was excellent too. Thank you very much to everyone involved in our care. Would highly recommend.

Great experience, staff very caring, friendly and approachable all went out their way to make sure I as mum was okay. Providing me with cuppa teas & biscuits or water (kitchen staff) and that our daughter was okay (ward staff). The food was lovely and great choices to pick from for both of us.

Was here 10 days ago to have my tonsils removed . My initial surgeon caught Covid a couple of days before my surgery & I was told it would need to be re arranged but they gave me no date as to when it could be. I had already paid in full for the op to be done & After letting it sink in I phoned back and asked if there was anybody else that could do the operation as I’d booked 2 weeks off work for recovery & it wasn’t easy to get that time off with a few days notice . 2hrs later they phoned back with the good news that they had found another ENT surgeon who could carried out the operation. I cannot thank the staff & Mr Murray enough . Everyone I met and dealt with was great .. Peter the nurse was super helpful the morning of my op and calmed my nerves . The rooms are a little bit dated but they are clean . Would 100% recommend .

I couldn’t thank anyone more for the treatment and level of care and attention I received at Ross Hall recently. The theatre and ward staff were all amazing and kept me at ease the whole time and the physio staff were so patient with me when getting me back on my feet! I wouldn’t hesitate to recommend this hospital to anyone considering treatment and thank you again to everyone!

Have to say my stay albeit only day patient was nothing short of excellent. From the moment I was taken to my room to the moment I left, every single member of staff that interacted with me from the porter to my surgeon where superb with me. They were all aware I was very anxious and went out of their way to make me feel at ease, always reassuring and very courteous. Really could not fault a thing, surgery went as good as it could have been and I was home the same day.

I attended the hospital for some scans and urgent surgery. My consultant was very knowledgeable and managed to squeeze me in for surgery within a week of meeting him. He also provided me with a great deal of informative about the procedure and my scan results. When I was admitted to the hospital, the nurses were all so lovely and helped me to get settled and calmed any worries I was feeling. The catering team were also so nice and provided me with very nice food. Surgery went very well and the nurses were very helpful afterwards. They responded to the call button very quickly and assisted me almost immediately. My consultant came back up to check on me in the morning to explain the survey in detail and how it went. They also comforted me when I was feeling sick after the operation. My only small complaint would be that there was works being done whilst I was in the hospital. This meant that I was woken up after not getting much sleep after surgery to drilling and builders talking very loudly. I would have appreciated not being so close to the works going on.

I was in Ross Hall for surgery on an Achilles injury, and had to have an overnight stay. From start to finish the staff were excellent, nursing staff, theatre staff and catering staff couldn’t have been more professional and friendly. I’ve had a couple of follow up visits for dressing changes etc and it’s been the same quality of care. I wouldn’t hesitate to recommend Ross Hall to anyone.

I attended Ross Hall Hospital on 25 May 2023. It is busy with building work being done to improve the facilities. There is some noise between 9am and 5pm. I really didn't mind that, as I required an operation a.s.a.p. My experience was that every staff member was polite and helpful. Accommodation was good . The food and service was excellent. My surgeon Mr Ahmad was great as he put me at ease before and after surgery. I can't thank him and all the staff at Ross Hall enough. We'll done.

All staff were incredible. Supportive, friendly and approachable. Thanking everyone for which felt like genuine commitment to care and for making a hospital stay less scary!

From the minute I arrived until leaving i was looked after exceptionally well I arrived at 10am showed to my room that was very comfortable and clean. The surgeon came to see me just before 2pm checked everything over with me and just after 2pm I was taken down to theatre where I was see by a nurse who settled my nerves then taken in to anesthetist who was wonderful reassured me everything would be fine and what felt like minutes I was being awakened with operation completed. I can thank everyone from entry to the hospital to leaving enough for the professionalism care and kindness they showed to me again thank you

Thank you to the amazing staff I met during my time at the hospital. From being greeted at reception and shown to my room and then all of the doctors, nurses, assistants, physios, and catering teams etc. Everyone went above and beyond to ensure I was well cared for and more importantly kept informed the whole time and happy to answer any of my questions and give support when required. All done with great care, and compassion.

My stay was as comfortable as it could be despite having an invasive procedure. From surgery to recovering after in the ward, everyone was very helpful and ensured I was comfortable at all times. The healthcare assistants were brilliant, nothing was too big for them and they helped me a lot during my stay.

I had surgery here yesterday, from my arrival and escort to my room, to my escort to the front door afterwards and everything in between was flawless. Camie my nurse was so warm and welcoming, talking me through everything. Before and after procedure. An absolute credit to Ross Hall! To Dr Patterson whom I only met for the first time yesterday- talked me through our surgical plan. And supported me in my decision to proceed in the way I wanted! He was fabulous!! Really put me at ease. And lastly but surely not least - Sean who escorted me to theatre and absolutely kept my nerves at bay. The whole day was smooth from start to finish. Highly recommended!

From the minute I arrived everything went smoothly and in a calm manner. I was very relaxed and have been for several procedures previously in another hospital and didn't feel the calm and relaxed way I did. Everyone was really nice the porters nurses and doctors.

I had hip replacement, month ago ,my surgeon, Alberto was brilliant,so were the nurses and all the staff,thanks give it 5stars thanks one and all?

I was well attended too, the staff were smiley and friendly and I’ve made a full recovery after years of pain. 5 stars.

I wish there was more choice of private hospitals.... Parking here is always really hard and have to park out on the dual lane road, waiting rooms are often full with no seating, a bit grubby. A few years ago you got coffee while you waited but now it's £2 from a mediocre machine. Even my insurance provider suggested I try a different hospital! Shame as the consultants working here are great.

The Staff were excellent and more than helpful. They made my stay so comfortable and I just had to ask and it was no problem. I also was not just another patient but a person.

The medical and care team at Ross Hall are person-centred, engaging and provide wonderful care and attention. My boy, 14, was nervous about his procedure, from the pre-op care, to the team in the theatre, and post-operative care - everything was spot on! Special thanks to Consultant ENT Mr Andrew Chin who stepped in when an unforeseen cancellation took place, and to the ward hosts, who looked after my boy and me so well. The nurses are second to none with their in-the-moment care and attention to detail. Rachel in the theatre bookings department was swift and quick to plan another date following the cancellation of the original plans. Well done Ross Hall! The place was spotless! My points of feedback is for the Ross Hall telephone system and bookings generally. Slow to respond, too much automation on the telephones, where in a world of person-centred private care, the response should be second to none. Just a small niggle for me, but important as individuals who are paying for their treatment can choose where they go.

My time as an inpatient at Ross Hall went smoothly & I was made to feel comfortable & felt that everything was explained clearly & staff ensured that I was never in need. However, the discharge process could be a little more streamlined, but other than that I was impressed with the service I recieved.

I can honestly say I was delighted with the whole experience. I have never had an operation before and was totally at ease from the minute I walked through the door. The staff at Ross Hall are nothing short of excellent, my consultant was amazing, the porters, reception staff, and especially the nurses, who went over and above for me, were just great. I am so grateful and would highly recommend Ross Hall time and time again.

I had a repetitive sprain injury and saw Mr Kenneth Cheng, Consultant Orthopaedic Surgeon for a one-off appointment. He did a thorough assessment and recommended physiotherapy moving forward to strengthen my wrists. He was very polite, very helpful and very thorough. A very pleasant consultant and would be happy to return if needed in the future. Highly recommended if you're looking for a consultant orthopaedic surgeon who cares about his patients and their best interests and wants the right outcome for them.

My first time attending rosshall hospital for a procedure and everything was great from being admitted to being discharged. All staff were very friendly and professional. My room was very comfortable, private and exceptionally clean. Well looked after during my day case stay.

From the moment I arrived until discharge I was impressed with Ross Haal. The bright new reception, was bright, warm and welcoming. At each stage of my stay, I was provided with detailed information and my impression was of a team all working together to achieve successful outcomes.The Anaesthetic and Surgeon both visited me pre op and explained process on detail. I found this to be very reassuring, as this was my first op in almost 62 years! Again follow on after Op procedures well good and well coordinated. My room was warm and spacious. A few pictures would not go amiss , as the walls were all blank. This may be due to redecoration. Bed was extremely comfortable. I didn’t have an evening meal due to late surgery, however breakfast was reasonable. Discharge was well organised and informative. Overall, my impression was of a well organised hospital providing good quality care. I would certainly recommend Ross Hall.

My consultant, Mr Press,was first class before,during and after my total knee replacement. After only seven weeks I am walking with no real issues and contemplating an early return to work. I cannot thank Mr Press enough and would totally recommend him to anyone who may be considering Orthopaedic Surgery.

All the staff were extremely helpful. They helped put me at ease prior to my treatment and also took special care of me whilst in recovery . My overall praise has to go to the porter who accompanied me to & from the theatre. I wish I could remember his name as he deserves an award for his genuine patient care.

I recently had the privilege of receiving care at Ross Hall Hospital, and I couldn't be more pleased with the experience. The nurses and staff were exceptionally kind, understanding, and professional. Their dedication to providing the best care was evident throughout my stay. I am truly grateful for the outstanding service I received. Ross Hall Hospital is a top-notch healthcare facility, and I highly recommend it to anyone seeking excellent medical care.

I had a surgery here in January 2023. I had to have lots of MRI’s before hand and it always was kept up to date with what was going to happen. Appointments were made very quickly which was great! I had to have a post check up due to having an infection post surgery- Ross hall were excellent with this as I did not want to be in hospital due to prone migraines and they worked a at home treatment. I now am recovering and can still keep in contact with my surgeon. Would recommend going private if you are in a lot of pain and need urgent care.

I received day surgery here for an issue after 2 years and wish it was only sooner if I had only known about them then. For it being a hospital of course there helping all these individuals through their personal medical journeys, but as soon as I walked through the doors it carried a warm light atmosphere and every single person was polite, smiley, happy and helpful with high warm energies. Truly was an exceptionally experience and most definitely could never see a mistake being made the amount of checks and repeats and signing off ensuring no room for error on that part. The surgeon Dr Paterson was every thing you could hope for instantly brings that energy were you feel safe and grateful he’s carrying out the procedure. Well done Ross Hall Hospital!

The level of care is exceptional. From the first phone call, to consultation, to discharge, everything runs like clockwork. Also, harder to explain, but everyone, and I genuinely mean everyone, had a very pleasant and kind way about them - porter to doctor, all lovely people. Friendly faces and smiles made a potentially daunting experience to be very positive.

From the moment I arrived at the hospital I was made to feel welcome and comfortable. All of the staff I met were friendly and polite and made the whole morning as stress free as could be. Special mentions to Anne, the nursing assistant, who was especially helpful and friendly and to Eric who was in theatre and kept me thoroughly distracted throughout my procedure.

This was my first time in a hospital for an operation, the care given to me by the staff was superb, from the porter all the way down to theatre was exceptional. They talked me through everything that was going to happen along with my doctor. Couldn’t have wished for a better experience given the care I received.

I always felt very well looked after anytime I came in, even if it was just for bloods. The staff remembered me and always asked after my family & made me feel like they genuinely cared for me & my well being. Considering I was in to have chemo I had a great experience & can’t thank all the staff enough from nurses to the catering staff.

Admitted to day unit for a hernia rectification on Friday 23rd, the Doctors and nursing staff that looked after me were very professional and helpful throughout the day. After care was fantastic and my experience with everything and my care was second to none. Thanks to you all John

I was referred to Ross Hall by NHS. I want to express my thanks & appreciation for the wonderful treatment & care I received following my gynaecology surgery. My consultant Mr. Andrew Paterson spoke with clarity and explained everything. I knew I was in good hands. Thanks also to the operating staff & everyone who cared for me when I was in Room 241. My physiotherapist Lynn Moffat who gave me the support & encouragement I needed for taking my first steps on the road to my rehabilitation. I would certainly recommend Ross Hall Hospital.

An administrative craphole. Nobody ever answers the phone. Switchboard takes around 30 rings to answer. Paperwork is slow in being sent out and often appears after the appointment has passed. All in all a shameful setup when you consider how slick the NHS is at this these days. Next stop. Nuffield.

Def the best hospital experience I've had. Staff from reception to Consultants are 2nd to none in your time of need. Couldn't fault anything in my stay. Yes Parking isn't great but there's a few options locally for visitors etc. If you've trouble walki g there is a drop off area else some local areas to drop the car.

I have always found the staff to be really helpful.

Fantastic and friendly service!

Lovely staff and great service

Ross hall bmi are top in service and care.

A was extremely impressed with Ross hall. All members of staff were fantastic with me. Very caring and so unbelievably helpful. Made my time here perfect. Couldn’t recommend enough. Even the porter was lovely too. My surgeon was amazing and helped me make the correct decision on my operation. Ave seen some not so good comments about decor etc lol. Am afraid that wasn’t on my list to tick if a liked it or not lol. Very irrelevant tbh. Food was lovely and never had to wait long for it. 22/8/19 over night a would like to thank the 2 nurses who were by my side keeping my spirits up and making sure a was ok. Amazing.

Great staff kept fully informed.

Great service and all the staff were extremely nice and welcoming.

Could not fault anything about my visit, receptionist couldn't be any nicer!

Excellent care, from the surgeon, to the anaesthetist, nurses and catering staff, just excellent at every toich point. Take a genuine care, fully explain everything, attentative and professional, whilst being personable and friendly. Really happy with them.

Staff are great

This is the first time I have had to use Rosshall but I am disappointed in their service even in view of the Covid crisis. Whilst I am paying for services and treatment I am having to wait a month. This is not good! Maybe it will get better?

Lovely, welcoming staff who went above and beyond to accommodate my needs - especially in such anxious times due to CovId -19. Knowledgable staff and top-class facilities; making a stressful time that little bit easier.

Couldn’t recommend BMI Rosshall enough. Incredibly friendly staff offering a full suite of healthcare services to meet your needs with a smile on their face! I wouldn’t want to go anywhere else.

I have received care as an outpatient at BMI Rosshall on a few occasions now. From dermatology, gastroenterology and imaging to the cosmetic team for a mole removal- the level of care has been second to none. I have always been seen punctually with much professionalism and never feel nervous in their care. The admin and front desk staff are always so helpful and pleasant. Thank you for a few years of wonderful healthcare, I will use this excellent hospital for years to come.

Everything from start to finish was 1st class. The administration staff through to the consultant and staff/nurses on the ward were fantastic, they were accommodating and always ensured I was well looked after. Would not hesitate to recommend BMI Ross Hall to friends and family.

Fantastic experience start to finish. I was able to get an appointment straight away and follow up care was excellent. I had several follow up catchups with my consultant who was always available to answer any questions or concerns. Admin staff and nurses were also fantastic and nothing was ever any trouble.

FIRST CLASS EXPERIENCE From my arrival until my discharge from every member off staff My surgeon was Andrew Paterson (first class i would totally recommend him ) and every member of his team made my hospital stay a pleasure they all made feel at easy When I arrived back on the wards the nursing staff where superb I would just like to thank BMI ROSSHALL for everything they done for me

Very nice staff bit hard to get to at busy times

I cannot commend the staff at Rosshall Cancer Care department enough. The care and attention I received from diagnosis to the end of my treatment was second to none. I felt in safe hands and trusted everyone implicitly. I was able to speak with the nursing staff and consultant directly whenever I had any queries and these were resolved quickly, to my satisfaction. All in all, what could have been a very traumatic experience was made as pleasant as possible.

--Very disappointing experience-- To summarise, I was deceived when booking the appointment. I've been charged a £20/minute rate for a chat with the doctor, just to be told that they wouldn't perform any tests due to the covid19 pandemic (I was told the opposite on the phone when booking the appointment). --- I booked an appointment for my partner (3rd July 2020) with a gastroenterologist as she's been in pain and waiting for a gastroscopy for weeks. I thought that going private could speed this up. While booking the appointment I asked twice if the hospital had the equipment and if they were in a position to do any needed tests (as this was the whole point of our visit), the answer was yes. I also asked the lady on the phone again to confirm that they wouldn't make my partner wait over 6 weeks for any tests or they would tell us that they don't do them due to the covid19 situation. She told me (twice) that no problem, everything will be done if needed. I got the referral letter from her GP and we went there. Well, once in there and after a 10 minute conversation my partner left the hospital very upset because the doctor literally told her: "Due to the covid we are not doing any tests".

I had a CT scan here today and they have totally restored my faith in our health care professionals. I was extremely anxious and the staff went above and beyond to show care, compassion and to provide reassurance. It's a pity that not everyone in society has access to this level of care due to the pressures the nhs faces - this is the level of care everyone deserves. First class experience.

Great experience from start to finish. I haven't ever used private healthcare services before but will again. Fast, efficient and friendly service. So straightforward and great value for money. Would highly recommend. Thanks to all at Ross Hall.

Staff were really helpful and friendly. Areas of the hospital could be doing with a refresh and upgrade. Food was presented well but just didn’t taste good.

After wearing glasses for 49 years and severely Impaired vision from a lazy eye I had cataract surgery at Braehead Clinic on my “good eye”. Ross Hall was amazing all the staff were caring and reassuring and the swiftness of my consultation to surgery was less than a week. The surgeon was fantastic and I would recommend the eye care centre to anyone. I can now see two days post surgery without glasses - thanks to the amazing team at Ross Hall.

I recently had a laparoscopy procedure done by Dr. Hawthorn and I cannot fault anything from start to finish. The care, standards and professionalism by all members of staff was impeccable. The room was comfortable and clean, the catering staff were so attentive and food was great too. The nurses on the ward were incredible and I'm forever thankful to them. This was my first ever experience as a patient and I was soon put at ease with how well I was looked after. Dr hawthorn also done an incredible job (I'd highly recommend to anyone suffering with any endometriosis issues).

From the beginning of my treatment until present I have had the best treatment and care possible. From my surgeon , oncologist , chemo department staff and Pamela the care is second to none. Everyone so friendly while remaining professional. My care has been second to none. Thank you Rosshall

Great hospital with great staff. I have underwent two knee surgeries, one before and one during the pandemic and each experience was very good. The staff members make you feel very welcome and at ease.

I called to enquire about a treatment and they wouldn't give me any price information without paying £250 for a consultation. They wouldn't even tell me what the treatment price starts at or a ball park figure/average .

MONEY GRABBERS OVER CARE!! I recently had surgery here. I found and found medical staff very professional, sympathetic and all together very pleasant to deal with. Sadly the admin team was very chaotic with me repeatedly signing the same forms and them not making update to my details despite being told several times. They are also driven completely by money and constantly go on about billing and getting debit card details. They further sent my information to the wrong address. Also although the place presents as very hygienic I find the decor and building very tatty and run down with an overall dull and depressing feeling. I also checked in at 5pm and was fasting for surgery. I was advised I would have a meal after surgery but they forgot to order it and was just expected to eat tea and toast. I ordered in a take away and hit them with the bill which they argued over paying. It was either they paid it or explained it in the Sheriff Court for breach of contact as my insurance covered food as well as a nights stay. Shocked to see they charged my insurance £1700.00 for an 18 hour stay in theirs premises. Would not mind if service was of any value. The people you need deal with are very false and really not got the skills to be in the role. A night at the Ritz would be much cheaper with a far better service. I also needed a follow up after surgery but my consultant was away on holiday and I was advised to wait several days to see an alternative. They wanted me to see there 'sister' before my consultant which is just a con to get money. I asked if she could deal with it..refused to answer. That's their procedure apparently. I saw GP who referred me to NHS hospital immediately as he had concerns that 5 days was to long a wait in case the blood supply had died to the tissue!! Breakfast was also terrible. A dry, chewy bacon roll and the kitchen/cafe closes at funny hours when you go down they finished food and and back to sandwiches. I would have great difficulty recommending this hospital having regard to my experience of other treatment I received elsewhere! Problem is you not got much options in Glasgow...if you can go further a field!!!

Agree with previous review - clinics regularly run late. Explanation I usually hear is M8 traffic.

Got an MRI scan done , with no hassle at all . Had to get a referral from my g p , got report back in 48 hours. Would definitely use the service again if I had to. Staff very courteous and professional, also very reassuring as I haven't had a scan before.

Be warned! Calamaty of errors and shockingly poor service. On first visit I was asked to complete a form. All very normal. Attached to the form is a card where you give your review of their service. This card had already been filled giving a 100% satisfaction rating. Very sneaky! On both consultations with a consultant, my medical files were not available. The reason? Someone had imputed my name incorrectly to their system. The cardiologist had to arrange for the medical files to be sent to his own email to enable the consultation to proceed. I was then referred onto another consultant who’s speciality was different. I received a text message informing me of an appointment. No letter! On telephoning Ross Hall, I was told that they do not sent out letters for appointments! On the day of my appointment I questioned Ross Hall and my medical insurance company to ask if the consultant was on the list of approved doctors for my medical insurance. I am so glad I asked, as he was NOT on the list, therefore, I would have incurred a hefty charge for seeing a consultant who could not treat me. Ross Hall would not give the consultants name to my insurers, therefore, I had to make several calls to obtain the relevant information. All of this 3 hours before the appointment. I have now had to request a referral letter from the initial consultant to progress with my medical insurance claim. Please note, it was the original consultant who referred me to the second consultant who I was due to see today. Be very careful when dealing with this hospital. They do not act professionally or in your best interests. You are given the runaround and even something as basic as getting your name right seems to be beyond their capabilities. Goodness knows how the treatments are conducted!

Good health care

Very poor visitor facilities - canteen is something out the 60s - if you want a coffee it's £2 in a machine. Endoscopy suite is a 'shed' attached to main building. Ross Hall has obviously had little inthe way of investment over the last 10 years - not good enough BUPA.

customer service poor via receptionist at imaging dept. couldn't get me off phone quick enough.wont b paying to go there now.nuffield it is.

The administration at Ross Hall is completely shambolic. I had a surgery scheduled for 28 August 2018, which was then pushed to 10 September 2018 by the surgeon. Sometimes that happens. I go in for my pre-op appointment, no problems. I went on 10 Sept for my surgery, arrived at 6:00 am, went in through admissions, got to my room, got on my gown, then was told that the equipment needed for the operation hadn't been ordered. Rescheduled surgery again to 15 October, 2018. I then had to do another pre-op appointment. I have just attended my 2nd pre-op, bloods taken, etc. and while I was still there I was told that my appointment was made too early, that bloods were only good for 6 days, and I was there 14 days prior to my surgery. Now I have to go back again for yet another pre-op appointment (and I live an hour away from the hospital) I called the hospital several times to find out why this had happened, and was placed on hold on three different occasions, with nobody ever getting on the phone to discuss my situation. I ended up hanging up all three times. If it weren't for me wanting to be operated on by this particular surgeon I would definitely cancel my operation for 15 October. If the hospital is this disorganised in the administration side of things, it gives me absolutely no confidence that they even know that the hell they're doing in any other aspect of running this hospital. Their slogan is "Serious about health, Passionate about care"...that is a joke. Get serious about your administration! It's bad enough that patients are having to go in for surgery, with all the stress that that creates, but now having to worry if the hospital is going to make mistakes makes the stress levels several times greater.

Can't speak highly enough of the staff from top to bottom, The service was impecable Dr's and Nurses knowledge and understanding was great.

She put me on hold and hung up the call

Took a relative in a for a pre-op assessment, staff seemed pleasant enough, clean and tidy inside, some of it a bit dated though. Car park a joke. Cars parked on double yellow lines and on junctions and pedestrian access.

It was a great experience with private room and great facilities. The best experience was the people who I was in contact with. From surgeon, anaesthetic doctor, nurses, health care assistants, catering staff and porters, they were all very kind, knowledgeable and treated me very well. I could not fault anyone or anything, it was a great experience to be treated at Ross Hall.

Every single person I met at Ross Hall Hospital was amazing! The nursing staff, reception staff, porter, and service staff were all so friendly and reassuring. They made my stay as stress free as possible. I cannot praise my consultant Mr Paterson highly enough, a brilliant surgeon and a lovely, friendly man who puts you instantly at ease. A sincere thanks to everyone involved in my care.

Thank you to all that I met during the day of my procedure. The full team are a tight unit which makes all the difference. I felt that I was valued as a patient and everything was explained in detail and thank you to Dr Patterson for being visible which helps me as patient relax too and hope he had a fab time in Australia. Thank you to everyone and very clean and sterile environment and tiptree jam is amazing as k have friends from there and this helped me relax too. Something so simple. Again a very pleasant experience from moment of admission to discharge x

From the moment I walked in the door being an NHS patient I thought I’d feel like a second class citizen but I wasn’t / I was treated so well and all the staff were so happy and put me at ease. The hospital was absolutely immaculate and can tell it’s well look after and so are the staff because they are all so helpful and happy to help. The surgeon came to see me after my op and drew a diagram of what he had done which really helped and the way he engaged with me felt like he truly cared about sorting what was wrong with me and I am so grateful I could scream from the clouds. Also the tea and toast was really nice to and I was offered other foods but only felt up to a wee pot of teas and some toast and jam which again was really nice