Used the minor injuries for the first time ever as my son had a suspected concussion, was sick and had a severe headache. GP couldn’t check so told me to take him to hospital. (NHS phone line has horrendous waiting times). I called the new Victoria and was told I could take him there. On arrival, we were greeted with the rudest women ever at the reception! She snorted and rolled her eyes when I said GP sent us to hospital, she questioned me when I said I had called prior to arrival to check if we could be seen here, and asked me for the number that I called! I gave her the number I called and she lifted the phone and went on a rant to the switchboard staff! Turns out she was wrong! We could be seen…Meanwhile she’s moaning and having a go at us for daring to attend the hospital, whilst my 13 year son is as white as a sheet, can barely stand and has been sick in the car after a fall! What a disgusting woman! She should be assigned to the morgue! Vile little monster that she is! No empathy, just attitude! Taking down to every one….Needs sacked!

New victoria hospital at grange rd battlefield replaced the old victorian era hospital across the road. I have attended this bright modern new hospital many times for X -Ray,, Audiology Etc..The staff do their best in the current circumstances but there is no doubt that in audiology appointment times frequencies are stretching out beyond tolerance.We ask to be seen because we need to be seen.My audiologist left for private practice,since then 6 monthly hearing checks have now become 18 monthly. I am currently on a list and have heard( no pun intended) NOTHING 🥺 X-Ray results waiting time beggars belief.Last May i waited 9 weeks for knee X-Ray results and couldn't get action from Ross Hall for acute arthritis until results were in.Recently had to go to X-Ray again for a persistent chest virus.I was told results would take at least 3 weeks. If ,in fact, you had any pneumonia condition it could be too late by then at my age of 71. NHS is sadly broken.No fault of staff who are working their socks off. This is a Govt funding problem. You need only look at recent figures for the continuing drop in nursing applications to see how so many young people are not interested in NHS careers anymore.😡

Staff is kind, clean hospital. Punctuality is not their strong suit . Waited an hour for a scheduled appointment at 10am. While the doctor had only 2 patient in the waiting room he was either late or whatnot🤔. They have all kind of wards ready for service so it is at least efficient, don’t know about punctuality there. Hopefully never have to test it😎

To be honest I don't like hospitals. I have been here 2 days in a row helping a relative and it's quite a clean, modern hospital, with excellent, friendly staff, if you are sick then sorry, but this would not be the worst place to come. The parking is good and free but a little difficult to find with a challenging crossroads at Battlefield Road.

I had to attend out of hours here. Everyone of the staff were brilliant. Very caring and friendly. Made me feel a lot better even with how bad I felt. They genuinely wanted to help.

was at dermatology this morning nurse i saw was very nice, patient caring and understanding she is off on maternity leave soon i wish her all the best was a very positive experience 10/10

Ive had to attend the endoscopy Dept of the Victoria hospital Glasgow on 2 consecutive days, I couldn’t have been treated with more respect kindness and professionalism anywhere. The staff were tremendous nurse’s above and beyond and the Drs put your clearly at ease. Thank God we have the NHS and these people work in it

Pleasant staff, no waiting, excellent advice

Attended for my eye review. As usual had to wait for a parking place which is normal. Better if possible to use public transport or get dropped off. Was taken immediately on arriving at clinic. Staff as usual are courteous, friendly and professional. Lovely cafe on ground level for coffee and snacks if waiting for someone. Apart from difficulty in parking cant fault the hospital.

Hell will freeze over before I ever go back here....Waited a year and a half to be told No.. Something that could have been done over the phone ages ago. Don't expect patient only parking as the hospital staff use all the spaces as witnessed today, I dont even want to end up in their morgue.....

Arrived at hospital and given directions for Day Surgery by a helpful lady at the front of office. Must admit abit anxious about my eye surgery, but put at ease by Lyn who explained every thing which was going to happen.Then Charlie the Aneathitist and Dr to tell how the procedure was done. All the. staff in the Recovery unit were very attentive and couldn’t do enought in making this day surgery patient feel at ease about the procedure that was taking place. Thank you .E Taylor.

Have had a couple of annual eye tests since becoming diabetic, staff have always been welcoming and friendly. The building is cheering than the old hospital too, I usually sit with a tea or coffee and a hot roll from the cafe after my appointment.

Excellent care and attention during MRI scan. Nurses calm, reassuring and kept me well-informed throughout. Particularly useful to know when there were only four more minutes to go inside the scanner... Thanks for that and for other info througout scan time. Patients should expect to get lost in the corridors, but staff are on the look-out for lost-looking patients and will send you in the right direction.

Wonderful hospital from the moment you entered the hospital Untill you leave you are highly looked after everyone thanks to all that work at the Victoria hospital. God bless you all. Amazing hospital...

My name is W babes was in for circomsition day op great staff on wards but Bad after care when you are out hospital 7weeks and still in pain have a appointment at hospital in 2weeks hope i can get help

Went for an ultrasound. The staff were really friendly. I was in and out within 5 minutes. Very fast.

Colonoscopy department tests today The staff were first class showed lots of compassion and made me feel soo relaxed that they gave me permission to let rip with confidence, to let the gas build up in my tum out The other end. Thanks for being so kind Regards Andy Cameron

Nice clean hospital, I was only there for my sons pre-op. Thankfully, I didn't wait too long. However, the first nurse I saw was a bit grouchy

Be warned that, despite the listing, there is no emergency department here other than minor injuries. Still great and helpful and caring staff doing their best under trying circumstances 👏👏👏

Was very worried about having a Gastroscopy, I am asthmatic and the thought of anything going down my throat causing me to choke or gag terrified me, but the staff were amazing, I was well looked after, given throat spray and sedation and don't remember the procedure at all. I didn't feel sick or dizzy and actually walked home with my mum who came to collect me. The doctor and nurses were so nice. I was given my results with a leaflet and what medication to take. A huge thanks to all the staff at the Endoscopy department.

Trying to get information on an upcoming Colonoscopy examination, put on hold or passed on to another department then given the wrong number to call and have to start all over again. A pathetic way to treat people.

Staff at brachial plexus injury clinic are amazing and I came away feeling more positive about the future. Can be difficult to access by road so leave plenty time. Mount Florida rail station is a ten minute walk away from the main door although ymmv.

Appointment with Diabetes team.

I've been at six hospitals in six months, they were all fantastic but the New Victoria tops them all. Great staff with a great consultant.

Dangerous and extremely inappropriate staff. Complaints procedure not up to scratch. Will keep unsafe nurse's in employment be careful

Attended Day ward Gynecology Absolute legends all staff from consultants anesthesia team recovery staff all nursing staff leanne and caitlin never change yous are assets to your role Very busy but all of you still smiled and made everyone at ease Not enough praise given 🙌

Had excellent treatment for a broken wrist a few months ago and today I was back, this time assisting a neighbour. Reception area and staff excellent again. My friend was taken almost immediately and received very satisfactory and reassuring attention. Can't fault it.

Clean and tidy still under covid rules Staff helpful and help with directions, to the appropriate clinic. That you are looking for.

Usual NHS service, impeccable and absolutely first class at all times!!!

Every time i call c-pap clinic you never get an answer and if you call switchboard you are put through to wrong dept

I was in and out in 20 mins on a Saturday afternoon, with some fresh butterfly stitches on my hand. Everyone was very professional and friendly throughout. Will hopefully not be back soon! Thank you!

Appointment for my yearly MRI at the Imaging department at 7pm. The hospital department that deals with this type of scan is located at the back of the new hospital. It was easy to find for us as we have been there before. Obviously the department was empty as expected. Parking was easy at that time of night although I can't speak for other times, it is a very busy hospital. Parking was free. There were plenty of disabled spaces, well lit and as it's a very new hospital all the disabled spaces were up to latest specifics regarding size. The Imaging Department is located on the ground floor, so no stairs or lifts for me to comment on. The staff in the department were brilliant. Very friendly and knowledgeable as you would expect. Greater Glasgow and Clyde NHS are using their hospitals as they should be used by offering people diagnostic scans out-with the usual clinic times and these actions need to be applauded. Well done ! I live in East Kilbride, just outside of Glasgow, my Neurologist is based at The Queen Elizabeth Hospital at the old Southern General site. I have had MS for 23 years. My local NHS hospital is Hairmyres, but as I was first treated as an emergency all those years ago in The Neurological Institute at the old SGH, that is where my Consultant is and hence why I was sent to the New Victoria Hospital for my check MRI. I have to have one every year to check the progression of my disease and to stay on my beta interferon treatment. I do attend Hairmyres for MS Nurses clinics every six months as well. The NHS in Scotland is brilliant. I am grateful for their tireless work in looking after us all. There are no photos with this review as what kind of weirdo takes photos in a hospital, busy or not? It's a breach of privacy and trust.

Attended Endoscopy Dept at New Victoria Glasgow this morning. The staff from the receptionist,nurses and doctor down looked after me so well as I was very apprehensive and nervous about the procedure. Thank you all for your kindness you are all doing an amazing job.❤️

Was in today for kidney stone getting lasered and stent removal .hospital spotless and staff amazing .Nurse Clare Dempsey and dr Seaward were great 10 out of 10 in every way.

I'm in gynaecology on the 2nd of December but unknown what's going to happen at my appointment maybe a scan to find out what is happening

My wife received excellent, prompt and kind treatment at the NVH Minor Injuries Dept. last week, for which many thanks Charge Nurse and colleagues. Isn’t it ironic, though, that the official website ‘Contact Us’ page only seems to have slot for ‘Complaints’ when what I was looking for was a portal to say Thank You! No matter, thanks for a job well done! John Le Gresley (Retired GP and Glasgow Royal Inf. house surgeon of a million years ago).

Amazing care and attention in gynae day surgery today absolutely everyone in the whole team give outstanding care and support, I was made to feel comfortable and treated with upmost dignity! Thank you

I would recommend the medical staff, all where really good and so helpful with mum, I new she was safe, the only down point wzs the psycho, to say 1hour in 8weeks was so shocking, deplorable, mum would have been released quicker if the proper psyio reshame was in place, now we are playing catch up, and the carers are picking up the slack from so called paid non existant pysio which has put even more strain on the family, having 2 pay private for this service, shicking

Didnae understand why ah got sent here. Anyway, I got the U to Bridge St & checked the buses. Either just missed one or wan due!? Waited for a no. 4 bus....rolled a fag...& waited .... & had a roll - up & waited. Then the bus came....canny see the number....ocht it's a 3. The no.4 bus was running 47 mins. late, according to someone that had also been waiting for it. The joys of public transport! The staff were excellent. I was having a pre - op assessment for D.C.I.S. ( calcifrication in my right breast). I was due to have my op.@ Gartnavel General hospital, which is why I was confused about being sent to the Victoria hospital. Shortages of staff, I presumed. My op. had also been brought forward by a week. The nurse @ reception, the staff nurse and the nurse that gave me my E.C.G. all showed professionalism. (sorry that I cannae remember the names, but I was up to " high doh", of course!) The nurse that carried out the assessment was very thorough & compassionate. We're so fortunate to have our NHS. They're all stars in my book. Much gratitude to you.

Hospital. Very clean. Nurses on Day Surgery Unit on my visit were exceptional. Could not fault for any reason.

Can't thank the nurses enough. I was a day patient getting a small operation and they were so kind, honest and really looked after me. Overheard a few other patients with different needs and everything seemed to be easily accommodated. Really fantastic group of nurses and doctors.

Just been for a colonoscopy today, great team, was really nervous 😓 was given reassurance and very well looked after Alison senior sister was really good and again supported my needs. Great Team.

I was diagnosed with prostate cancer in May 2021. Like most prostate patients, I have had contact with lots of people from the Urology department. I would like to pay special mention to Kelly Ballie, Senior Cancer Care Pharmacist, and Katherine & Courtney, both secretarial staff. Kelly has contacted me regularly over this past 18 months and she has been a gem. Thank you Kelly. Recently I have had to contact the secretarial staff on a number of occasions. Both Katherine and Courntney are 'on the ball'. They fully appreciate that they are dealing with cancer patients and each could not have been more helpful and understanding. Thank you girls.

Because they removed my kidney stone, very professional, what's not to like. Very competent,no one can hate that. God bless them all, haters are doomed.Can wee at will,just a bit pain at kidney.Looks like a multiplex cinema from outside.

Very welcoming at Endoscopy Unit staff put me at ease explaining every step of procedure.. and a very welcome cup of tea & toast.. Big thank you 🙏🏽👍

Received good service at night time even didn’t call before to go there 100 time better than queen Elizabeth hospital

Staff are amazing

staff was amazing and helpful

Staff are fantastic I was brought in to get operation staff go over and above to make your stay overnight comfortable 10/10

Had to go to the minor injuries unit for my flatmate to get a tick removed (from a cat we are looking after). Very friendly staff and relatively quick waiting time. Thanks for all your great work! :)

Clean hospital

I never post reviews, especially negative ones, but this has to be an exception. The nurse who treated my 12 year old left her distressed, she was already fearful about having to go to hospital after her piercing had become infected. He was rude and condescending to me (which as an adult I can deal with) but he never at any point tried to reassure an obviously distressed and scared girl. By contrast the nurses at the kids hospital were amazing, the best of our NHS

A friendly and helpful Hospital

It used be in and out in 30 mins, I came in at 12.41 got seen for 5 mins at 15.21 bloody disgrace

Great place, fabulous care.

Had eye trabeculectomy on 13th July. From the time I arrived, I was treated with kindness from staff and doctors. I enjoyed the whole experience. Operation only took 28 minutes, it was amazing! I am so very grateful! Thank you.

Dr Gail Anne Haley.

Health care (fracture clinic) is brilliant but auxiliary staff should introduce themselves to waiting patients and explain what is happening. A robot ("I, Auxiliary") could call out patient names and lead them without comment to other waiting rooms. Clinical staff were polite, friendly and competent. Super experience.

I went to the minor injuries with my daughter’s infected piercing. I was waiting 2 hours for someone to check on her and when the nurse came, he was quite rude. He said it’s need to me taken off which caused my daughter to have a panic attack. Instead of helping her to calm down, he said he doesn’t have time because other people are waiting.

GREAT PLACE XXX

Worst hospital visit get sent there and appointtment arranged from a&e to as soon as step in doctors room and sit down very patronising straight off bat explaining about x-rays as if a had asked for 1 or why came here! I got referred to here so that an expert can look at it no get told about why they don't do x-rays in the uk. But after tht prods my nose looks in it says all straight and fine even tho a tell her and show her the bump thats sticking out 1 side of my nose and said nothing was there even tho a showed her and told her that was never there before so don't know what that is because she says it's same as other side when it clearly isn't,then asks if a can breathe through nose properly tell her thts a bit of an issue when eating doesnt explain or check to say why that is so that was that left with something sticking out 1 side of nose and still not been able to breathe through nose properly when eating so yeh everything is ok!!! All other staff dealt with were really nice and helpful apart from the doctor.

Really good minor injuries unit. Went in an avacado-de-pitting injury and a very burly nurse kindly stitched my hand back up whilst cracking jokes about how he never has to stitch up anyone for eating cheesy chips.

Excellent check in process, all departments are easy to find, there is also staff and volunteers to assist and help.

I went to minor injuries department for my crooked little toe and all the staff are wonderful. They are very caring and made me feel much better.

Great facilities. Staff always attentive and caring.

The gentleman who was at the desk in minor injuries needs a good shake. Had such an attitude when dealing with customers and even tried to start an argument with someone 20ft from the desk about using his phone. Other than that staff where friendly, helpful and understanding.

Attended this morning- Dr Lee's bedside manner was impeccable and his care of me first class- suspected kidney infection, examination of prostate - very very professional.

Was sent there by nhs 24, entered through the wrong door and was stuck, walking through an empty building for half an hour. Wish they had receptionists in more than one wing! Was admitted fast and the doctors were competent and friendly!

Minor injuries and physio depts. are absolutely first class. You're treated like an old friend as well as a patient.

Great we hospital. Found always short staffed. Standard of care is good and patients well cared for. Staff very friendly. Would given 5 but it’ fell that one on staffing issues but for staff and care working there defo a 5. The old hospital had a subsidised canteen for staff and visitors. This does not and has a cafe which which I found expensive as not run by hospital.

Very helpful staff.

Fine hospital with professional and attentive staff

Recently attended the new victoria for a colonoscopy was looked after fantastic from first arriving to going home all the staff were brilliant they were a very busy department but nothing was to much trouble well done to you all your a credit to our nhs service thankyou for making my time there a great experience thankyou lesley lucas

Nursing staff very helpful caring clinics and public area's always clean including publick toilets one of best hospitals i attend for treatment.

Excellent care from both Dr.s & Nurses

I was in for a small procedure ( in and out the same afternoon). The staff, nurses and doctors, were excellent in every way. Top marks.

eye clinic. all staff very friendly. and clinic was running in time. win win

Cleanest hospital I've been to great staff easy to get to

Tried to call to cancel my appiappoint. Had to call the switchboard 5 times and spoke to a different person each time. Everytime they said they would put me through the call rang a few times then hung up. Now the switchboard are refusing to answer my call it just keeps ringing out everytime I tried. I understand hospitals are busy places but how am I suposes to cancel an appointment from a text that doesn't have a call back number on it and instead refers to a letter which I wasnt sent out?

Wonderful service by the receptionist and nurses from the Minor Injury Unit. Thank you ❤

Just had an operation on my eye. Staff were amazing could not be nicer, thumbs up to the NHS well done

Wish I could of known it wasn’t an ER before I got to the front door with a sever asthma attack

Awful, incompetent and totally rude staff! Never encountered so disrespectful people.

Dr Kishwer Sultana.. She is disgusting Dr I ever saw. She don't have any senses. ?

An absolute joke of a hospital, went yestarday for an MRI scan and went a bit earlier, went to the reception and got told go right in, I'm in luck and they will see me right away for only the dragon with a bad attitude telling me it will be later than the time appointed, they took my number and said if we can get you in earlier they will give me a call, so at 5-40pm l got the phone call saying they will see me in 10 minutes, just to come right in and then...... 2 elderly women who came in after me with appointments later than my original appointment and got taken right away after the questionnaire and got told l would have to wait longer again, the scummy nurse picks and chooses when you will be seen, l told them straight they absolutely wasted my time and left, if you look a certain way they will go out their way to make things as difficult as possible for you, they couldn't care one single bit about their patients, l will not be going back to the Victoria