1/5 Fraser 4 years ago on Google
Terrible
service.
Where
do
I
start,
car
is
not
even
3
years
old
and
showing
rust
stains
on
the
parking
sensors
and
the
electric
window
failed.
I
was
told
I
would
have
to
wait
7
weeks
to
get
a
courtesy
car,
unacceptable
so
I
made
other
arrangements
when
I
was
assured
the
car
would
be
compleated
that
day.
3
hours
after
dropping
the
car
off
I
get
a
video
sent
by
email
stating
that
new
brake
pads
and
discs
are
needed.
(More
on
that
later)
Then
at
5pm
I
received
a
phone
call
saying
the
car
would
not
be
finished
today.
Thanks
for
the
notice.
I
picked
the
car
up
the
next
again
day
and
the
parking
sensors
were
still
rusty,
when
I
contacted
them
regarding
this
issue
they
said
that
as
the
parking
sensors
were
fitted
by
an
outside
company
(which
they
organised
and
I
had
no
say
in
as
they
were
fitted
before
I
bought
the
car)
they
only
come
with
a
2
year
warranty
and
they
will
not
cover
the
damage.
Shocking.
They
agreed
to
take
the
car
in
an
valet
it
and
see
what
car
be
done,
when
I
received
the
car
back
it
now
has
2
bad
scratches
from
where
they
were
cleaning
the
rust
marks.
Spoke
to
them
regarding
this
but
I
was
told
nothing
can
be
done
as
they
only
cleaned
the
sensors
and
they
claim
the
scratches
were
already
there.
I
assured
them
they
weren't
but
they
wouldn't
take
any
further
action.
Regarding
being
advised
to
get
new
pads
and
discs
fitted
I
took
the
car
to
an
independent
garage,
when
the
mechanic
had
a
look
at
the
car
he
laughed
and
said
those
pads
and
discs
have
nothing
wrong
with
them
and
have
at
least
15000
miles
left
in
them.
Also,
multiple
times
I
was
told
someone
would
call
me
back
regarding
these
issues,
at
times
I
waited
6
hours
and
still
didn't
receive
a
call.
So
all
in
all
I
received
shockingly
bad
service,
they
caused
a
couple
of
scratches
which
they
won't
admit
to,
tried
to
charge
me
for
discs
and
pads
which
are
not
needed.
Glad
I
never
need
to
deal
with
this
company
again
and
I
feel
sorry
for
all
the
people
who
use
this
company
expecting
a
better
service,
shame
on
you
Douglas
Park,
you
would
not
get
away
with
this
service
in
Germany.