5/5 Kate Fromings (. 5 months ago on Google
I
would
like
to
say
that
I
have
recently
had
the
BEST
experience
dealing
with
a
theatre.
King's
Theatre
has
shown
me
that
excellent
customer
service
still
exists;
from
the
moment
I
emailed
them
with
a
query
a
week
before
the
show,
to
arriving
on
the
day
and
being
shown
to
our
seats.
The
theatre
itself
is
a
work
of
art,
you
can
imagine
being
transported
back
in
time
over
100
years
ago
when
it
was
built.
The
building
is
extremely
traditional,
the
original
decor
is
retained
via
plaster
mouldings,
luxurious
wallpaper
and
even
stained
glass
windows.
I
am
sure
that
no
matter
what
show
you
are
seeing
here,
just
walking
through
the
theatre
and
sitting
in
the
auditorium
will
be
an
enjoyable
experience.
We
had
booked
to
see
Jesus
Christ
Superstar,
but
on
reviewing
the
seating
plan
I
realised
there
may
be
some
accessibility
issues.
I
emailed
the
theatre
and
got
an
immediate
reply
from
David
W
who
was
very
understanding
and
accomodating.
He
arranged
for
our
seats
to
be
switched
over
(due
to
the
circumstances),
and
luckily
he
was
working
on
the
day
of
the
show
-
discreetly
changing
my
tickets
over
in
person,
and
explaining
what
we
needed
to
do.
The
staff
on
the
door
when
we
arrived
(security
and
ushers)
were
all
friendly,
efficient
and
welcoming.
At
first
when
we
saw
the
queues
we
were
concerned
about
how
long
it
would
take
to
get
into
the
theatre
(especially
as
I
had
to
go
to
the
box
office
first),
but
it
turns
out
with
so
many
entrances
and
exits,
the
queue
was
no
more
than
5
minutes,
despite
being
wrapped
around
the
building!
The
woman
checking
our
bags
was
friendly
too.
Unlike
other
venues
I've
been
to,
I
didn't
feel
intimiated
about
letting
her
see
my
personal
handbag
contents.
The
atmosphere
was
just
as
it
should
be;
exciting
and
happy
as
the
customers
waited
in
anticipation
of
the
performance.
Inside
the
ushers
in
the
upper
circle
showed
us
to
our
seats,
I
didn't
know
that
I
wasn't
allowed
to
film
the
interior
of
the
theatre,
and
I
explained
it
was
for
a
vlog
promoting
the
venue
-
I
wasn't
going
to
film
the
persomance
at
all,
but
I
didn't
get
made
to
feel
guilty
or
embarrassed
for
not
knowing
the
rules.
At
the
interval
I
used
the
bathrooms
and
I
lost
my
way
back
down
to
the
box
(the
theatre
is
old
with
a
lot
of
winding
corridors).
A
couple
of
helpful
people
serving
food
showed
me
where
to
go.
At
the
end
of
the
amazing
show,
we
hung
around
to
marvel
at
the
theatre
interior
and
got
to
say
thanks
to
the
cleaners
and
ushers,
they
seemed
happy
with
their
job
and
we
never
once
heard
any
staff
complaining
or
speaking
negatively
about
their
work
:)
All
in
all,
I
would
rate
King's
Theatre
among
the
top
5
I
have
visited
in
the
UK.
I
would
actually
rank
it
above
Glasgow
Pavilion
in
terms
of
facilities,
decor
and
staff
friendliness.
The
only
potential
'issue'
I
had
was
that
(as
in
all
old
theatres)
the
toilets
were
a
bit
of
a
strange
set
up,
and
being
so
busy
sometimes
you
couldn't
make
them
flush.